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Cable.co.uk's year-long investigation reveals shocking state of broadband in Britain's newest homes

  • Across the last 12 months Cable.co.uk has received hundreds of complaints from new-build residents whose broadband provision is either unfit or non-existent
  • Residents moving into new-builds are twice as likely to have to wait a month or more to have broadband installed than those moving into homes with previous owners
  • Only one in 20 homebuilders in the UK can confidently state that decent broadband is available in the new homes they build
  • Cable.co.uk's investigation has involved independent research, multiple case studies, and commentary from the Home Builder's Federation, CEO of Openreach and more

Tuesday, 25 April 2017: Since uncovering the shocking state of broadband in Britain's newest homes in January of last year, Cable.co.uk has since received hundreds of further complaints from residents of new properties up and down the UK, provoking it to conduct an in-depth investigation into the issue across the last 12 months. Full investigation into the report can be found here.

Cable.co.uk has found little improvement in the situation. In fact, only one of the country’s top 20 developers questioned by Cable.co.uk was able to confirm that fibre broadband was available in the homes it had built.

When asked what percentage of homes built in the past 12 months had access to decent broadband at the point of completion, only Mount Anvil, which develops luxury properties in central London, could confidently inform us that all of its homes were fibre-ready.

Data, independently gathered by Atomik Research, compared the experiences of new-build residents with those who live in homes with previous owners. It found that people moving into new homes are twice as likely to have to wait a month or more to have broadband installed than those moving to an older property.

The research also demonstrated that developers aren't always forthcoming with the information homebuyers are looking for concerning likely speeds and connectivity in general. Only a quarter of those moving into a new-build were told the speed they were likely to get by the seller, and more than a third (37%) had to investigate the speed they would get themselves.

Commenting on the findings Dan Howdle, consumer telecoms analyst at Ofcom-accredited broadband advice site Cable.co.uk, says:

“When you buy a brand new home, poor connectivity is the last thing most of us expect. Sadly, this is why many buyers of new homes fail to check whether adequate broadband is available prior to signing on the dotted line.

“While the struggle for decent broadband in rural locations makes headlines across the UK, there is currently no legislation that obliges homebuilders to ensure new builds are properly connected, and as such new problems are being created at the same time as current ones are being addressed.”

“Legislation is needed. The notion of building new homes with old problems is obviously absurd. In the meantime, anyone considering purchasing a brand new home should thoroughly investigate whether broadband will be available and what speed they will be able to get prior to purchase.”

Notes to editors

In return for using our commentary on UK telecoms issues, we would deeply appreciate a link to https://www.cable.co.uk

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What is Cable.co.uk?

Cable.co.uk is a broadband, TV and phone comparator, unique news source and consumer champion.

Dan Howdle has been plugged into the attitudes of UK broadband, TV and mobile customers for over two decades. Having spent 12 years at the coalface of consumer telecoms research, initiating and running projects both nationally and internationally on behalf of the biggest players in the industry. Dan is now Director of Communications and in-house consumer telecoms expert for Cable.co.uk.

An experienced broadcaster, commentator and writer who frequently appears on BBC TV and radio, ITV, Sky and in the national papers and their websites, Dan leads a team of journalists and communications folk who spend their days researching and reporting on problems faced by UK broadband, TV and mobile customers both on an individual and macro level.

Dan campaigns on many issues currently facing consumers of broadband, TV and mobile products in the UK. These include, but are not limited to: Rural broadband provision; mobile coverage; broadband, TV and mobile customer contract issues; broadband and mobile broadband speeds; switching and money-saving; infrastructural challenges; pricing, changes and structures; shifts in technology and the marketplace; telecoms regulation, policy and law; fines, adjudications and policy changes; mergers and closures of UK providers; annual financials and more.

Dan has advised Ofcom on issues surrounding service quality. He also administers and adjudicates the yearly Broadband Service Quality Awards and sits on the panel of judges for the Internet Service Providers Association annual awards.

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