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Cable.co.uk comments on Virgin Media's second price rise in a year

  • Prices for the majority of customers will increase between £1.99 and £3.99. This means that, on average, customers’ prices will rise by 4.7% from November 2017
  • This is the second ubiquitous price rise for Virgin Media customers this year
  • The changes will take effect from November 2017 and some customers will start to see changes in their bills from October 2017
  • Virgin Media is writing to customers to explain these changes

Tuesday, 1 August 2017: Virgin Media has today announced its second set of inflation-busting price rises in a year, once again affecting all of its existing customers. Price rises average close to 5% and will take affect from November this year.

Similar price changes on deals for new customers have already taken place today.

Commenting on the findings Dan Howdle, consumer telecoms analyst at broadband advice site Cable.co.uk, says:

“With inflation back in the room and with Virgin Media having announced in February of 2015 it planned to invest a further £3bn in its broadband network the writing was on the wall – the money has to come from somewhere.

“If you do choose to switch, just remember that a price rise allows you to do so free of charge no matter where you are in your contract. You have 30 days once notified of the price rise to switch without exit fees if that's what you choose to do."

“Nevertheless, with two price rises in a year, you have to ask whether this is it, or if this is it for now? How much more is it going to cost to stay with Virgin Media? Well, you can either hang on and hope prices level out, or you can switch."

Notes to editors

In return for using our commentary on UK telecoms issues, we would deeply appreciate a link to https://www.cable.co.uk

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What is Cable.co.uk?

Cable.co.uk is a broadband, TV and phone comparator, unique news source and consumer champion.

Dan Howdle has been plugged into the attitudes of UK broadband, TV and mobile customers for over two decades. Having spent 12 years at the coalface of consumer telecoms research, initiating and running projects both nationally and internationally on behalf of the biggest players in the industry. Dan is now Director of Communications and in-house consumer telecoms expert for Cable.co.uk.

An experienced broadcaster, commentator and writer who frequently appears on BBC TV and radio, ITV, Sky and in the national papers and their websites, Dan leads a team of journalists and communications folk who spend their days researching and reporting on problems faced by UK broadband, TV and mobile customers both on an individual and macro level.

Dan campaigns on many issues currently facing consumers of broadband, TV and mobile products in the UK. These include, but are not limited to: Rural broadband provision; mobile coverage; broadband, TV and mobile customer contract issues; broadband and mobile broadband speeds; switching and money-saving; infrastructural challenges; pricing, changes and structures; shifts in technology and the marketplace; telecoms regulation, policy and law; fines, adjudications and policy changes; mergers and closures of UK providers; annual financials and more.

Dan has advised Ofcom on issues surrounding service quality. He also administers and adjudicates the yearly Broadband Service Quality Awards and sits on the panel of judges for the Internet Service Providers Association annual awards.

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