Virgin Mobile SIM only explained
Virgin Mobile offers a wide range of SIM plans that includes a set amount of minutes, texts and data. Take a look at what Virgin Mobile has to offer in our comparison tool.
How can I get a Virgin Mobile SIM?
You can purchase a deal from our easy-to-use comparison tool. Once you have chosen your plan, you’ll be redirected to Virgin Media’s website. You’ll then need to choose a SIM card (micro, mini and nano) that is compatible with your phone. You should receive your SIM card via post within five working days.
Does my phone have to be unlocked for Virgin Mobile?
Yes. If it is a phone that you have received from a different provider like O2, Three or Vodafone, it’s likely that you will have to get the phone unlocked.
You can either get the handset unlocked by your current mobile provider or from a mobile specialist store. You can find these stores located on your local high street. Keep in mind that there will be charge to get your handset unlocked.
Can Virgin Mobile phones be unlocked?
Yes. To unlock your Virgin Mobile phone you’ll need to contact the customer service team. There will be a charge and you’ll need to make sure all your bills are up to date and you have paid all the charges owed to Virgin Mobile.
You’ll also have to make sure your phone is registered with Virgin Mobile before the provider can take any action.
Can I use Virgin Mobile abroad?
Yes you can. If you have a pay-as-you-go account you can use your phone in more than 100 countries. Pay monthly customers can use their phones in over 200 international destinations. For the full list of destinations and charges go to Virgin Mobile’s website.
Can I get online abroad?
Yes you can. If you are travelling to a country in the EU you can use your mobile and pay no more for your texts, data and minutes than you would in the UK with ‘Roam Like Home.’ If you’re travelling to a non-EU country, you’ll be charged per MB. For data charges visit Virgin Mobile’s website.
Does Virgin Mobile allow tethering?
Virgin does allow tethering, meaning you can use your data for another device.
Can I downgrade my Virgin Mobile contract?
Yes you can. Virgin Mobile allows you to upgrade as well as downgrade mid-contract. You can do this at any point of your contract even if you haven’t reached the minimum term.
By downgrading you won’t enter a new contract. This means the length of the contract will remain the same and won’t be affected in any way.
Does Virgin Mobile have unlimited data?
Yes, but only if you are an existing Virgin broadband and TV customer. if this is the case, you can get unlimited data, texts and minutes. If you're not a Virgin broadband customer, the largest data allowance available is 100GB.
What is Virgin Mobile’s coverage like?
Virgin Mobile doesn’t run its own mobile network; it’s an MVNO (Mobile Virtual Network Operator). This means Virgin Mobile piggybacks on another mobile network to carry its calls, minutes and data.
Virgin Mobile uses EE’s network
EE is one of the most popular mobile providers in the UK and Virgin Mobile uses its network. It covers 98% of the UK population.
You can use the Virgin Mobile coverage checker to see if you can get signal in your area.
Does Virgin Mobile have 4G?
Virgin offers 4G as standard on all of their flexible plans. SIM only plans start from as little as £6 a month.
Does Virgin Mobile do credit checks?
Yes. Many mobile providers do this to prevent identity fraud and stop you from accumulating bills that you can’t pay for.
If you don’t have a good credit rating, it may be best to opt for a pay-as-you-go deal.
Does Virgin Mobile throttle data?
There is no fair usage policy on Virgin Mobile unless you use an excessive amount of data, in which case your speed may be slowed in order to maintain a consistent speed for all users.