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Virgin Media to offer 100Mbps broadband as standard

Wednesday, March 22nd 2017

The provider will also be making speeds of 300Mbps widely available for the first time. Launching the new Virgin Fibre brand today, the company announced an entry-level broadband package faster than the top speed of many of...

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Millions of low-income households could be overpaying for broadband

Wednesday, March 22nd 2017

BT offers a basic phone and broadband package at a reduced rate to people claiming benefits such as income support or universal credit. But a report by Ofcom says less than 10% of those eligible for BT Basic – or KCOM’s...

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Plusnet fined £880,000 for billing ex-customers for phone and broadband

Wednesday, March 22nd 2017

Around 1,000 ex-customers were overcharged a total of more than £500,000 between May 2011 and September 2015. The fine follows an investigation by Ofcom, which found Plusnet had broken a “fundamental billing rule”...

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Vodafone confirms price hike of 3.2% for pay monthly customers

Tuesday, March 21st 2017

The announcement follows the latest adjustment to the retail price index (RPI), a measure of the UK’s general rate of inflation published by the Office for National Statistics. All Vodafone pay monthly contracts taken out...

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S4C gets £10m loan to 'secure future of Welsh language broadcasting'

Tuesday, March 21st 2017

The loan will be used to relocate the channel’s headquarters to Carmarthen, creating 800 jobs, while S4C will share technical facilities with the BBC in Cardiff to reduce overheads. As well as the relocation loan, S4C is...

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Rural areas to benefit from extension of Scottish fibre broadband rollout

Tuesday, March 21st 2017

Stronger than expected take-up of fibre services has seen £15.6m reinvested back into the Digital Scotland Superfast Broadband project. Scottish finance secretary Derek Mackay said the extended rollout programme will target...

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Household spending on broadband falls even as data use increases

Monday, March 20th 2017

According to an Ofcom report on pricing trends, the average monthly household spend on broadband, TV, landline and mobile phone services fell by 9% to £133 in real terms between 2005 and 2015. The average price of an...

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A fifth of disabled people are living without the internet

Thursday, March 16th 2017

Ofcom’s Access and Inclusion report found that 79% of disabled consumers have access to the internet, up from 65% in 2014. But that still means a fifth of disabled people cannot get online. By way of comparison, 94% of...

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Hack on Three affected 76,000 more customers than first thought

Wednesday, March 15th 2017

Three people were arrested in November after hacking into a database of customers entitled to upgrade their phone and used the information to obtain eight devices before being stopped. About 400 high-value phones were also...

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Scottish minister calls for more powers in fight against nuisance calls

Tuesday, March 14th 2017

Keith Brown (pictured) is calling for the directors of companies responsible for nuisance calls to be fined as well as disqualified. The minister also wants more funding for consumer awareness projects and easier ways for...

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