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More than half of consumers don't think a 10Mbps USO is fast enough

Thursday, February 23rd 2017

A survey of more than 500 UK adults showed that 56% think the speed the government said it would make available to all UK households is too slow. The House of Lords agrees and last night voted in favour of an amendment to...

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House of Lords votes in favour of 30Mbps broadband USO

Thursday, February 23rd 2017

A new Universal Service Obligation (USO) has always been a key part of the Bill and the government had suggested setting the minimum speed at 10Mbps. But Labour peer Lord Mendelsohn, tabling an amendment in the House of...

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EE using balloons and drones to deliver rural 4G coverage

Tuesday, February 21st 2017

The operator, which already has the country’s largest 4G network, has today demonstrated new technology designed to reach those areas not covered by traditional methods. EE says it can use mini mobile masts – known as...

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Slow broadband 'worse than noisy neighbours' for Brits moving home

Tuesday, February 21st 2017

Broadband provider Hyperoptic asked 3,000 UK adults what they would most like to know about a property that they wouldn’t necessarily be told by an estate agent. Connectivity was high on people’s agendas, with 34%...

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EE, Vodafone and O2 customers prepare for mobile price hikes

Friday, February 17th 2017

All three are putting up prices in line with an adjustment to the retail price index (RPI) – a measure of the UK’s general rate of inflation. The operators all pointed out that annual prices “adjustments” are...

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Ericsson: First 5G phones will be available in early 2019

Wednesday, February 15th 2017

Arun Bansal, head of business unit network products at the company, said the first phones using 5G – the next generation of mobile network – are likely to be available in early 2019. “Operators will soon be taking 5G...

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Asda Mobile to move customers onto 4G after extending EE network deal

Wednesday, February 15th 2017

The extension takes Asda’s MVNO agreement with EE up to the end of 2020 and will see its customers moved across from 3G services in the coming months. It will also make it easier for pay as you go customers to top up their...

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Seven million more people can access 4G than a year ago

Wednesday, February 15th 2017

Analytics firm RootMetrics has calculated that about 54m people across the UK’s four major operators – EE, O2, Three and Vodafone – can now access 4G, compared to 47m at the end of 2015. The reliability of the UK’s...

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Poor customer service is costing broadband providers £2.98bn a year

Wednesday, February 15th 2017

Research by Ombudsman Services shows there were 6.9m complaints made about telecoms providers in 2016 – 13% of the overall total of 55m. According to the Consumer Action Monitor – a survey of 2,477 UK adults – poor...

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Three and Tesco Mobile launch customer reward schemes

Tuesday, February 14th 2017

Tesco Mobile has also launched a range of benefits for families with more than one pay-monthly contract. Three's new app, Wuntu, will start by giving users seven offers each week but will gradually learn over time and tailor...

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