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Apple named Internet Hero at 2016 ISPA Awards

Friday, July 8th 2016 by Phil Wilkinson-Jones

Apple has been named this year’s Internet Hero at the 2016 ISPA Awards.

The company was recognised for “defending the principle of encryption and protecting customer security” at last night’s ceremony in London.

Apple saw off competition from MPs Jo Cherry, Keir Starmer and Nicola Blackwood, Thinkbroadband editor Andrew Ferguson and the Web Foundation.

Mossack Fonseca, of Panama Papers fame, won the Internet Villain award for its poor cyber security practices.

Donald Trump, the FBI, TCYK and ‘the internet troll’ also had the dubious honour of being nominated for the ‘villain’ award.

The annual awards started with keynotes from Openreach CEO Clive Selley on the next stages of broadband rollout and Jo Cherry, who gave her take on the Investigatory Powers Bill.

Hyperoptic won the award for Best Superfast Broadband for the fourth year running after doubling their footprint without – in the judges’ view – compromising on customer service or speed.

Steve Holford, Hyperoptic’s chief customer officer, said: “The recognition that Hyperoptic continues to offer the ‘best superfast boadband’ in the UK is a fantastic coup for us.

“We operate in a difficult market – with older providers that are committed to try and keep consumers in the Dark Age to sweat their assets.

“Our vision for the UK is much more ambitious – we believe that British consumers and businesses should not have to compromise on their connectivity – the trinity of speeds, consistency and flexibility should come as standard.

“Having this continued support from our industry body is hugely motivating as we gear for continued growth.”

'Eventful year'

Wessex Internet, which provides rural connections to homes and businesses in north Dorset and southwest Wiltshire, took the Best Wireless prize.

The other two broadband awards went to London-based providers, with Relish winning Best Consumer Broadband and Venus named Best Business Broadband provider.

Wireless internet provider Wifinity won the Best Consumer Customer Service award after impressing judges with its “empowered staff, flexible contracts and no quibble refund policy”.

The Best Business Customer Service prize was awarded to Catalyst2 for its “consistent and personal service”.

Vodafone, revealed as the most complained-about mobile provider by Ofcom today, had a better time at the ISPAs last night, winning the award for Best Marketing Campaign.

ISPA judges described the company’s ‘Terry the Turkey’ campaign as “a memorable addition to the Christmas TV schedules”.

Plusnet was also commended for its national campaign focusing on the firm’s Yorkshire roots.

ISPA secretary general Nick Lansman said: “A big congratulations to all the winners at the 18th ISPA Awards.

“A huge range of companies won this year, showing the continued diversity, innovation and competitiveness of the UK internet industry in what has been an eventful year for the sector.

“The Hero and Villain Awards winners also showed industry concerns with encryption and how essential cyber security has become.”

Gigaclear boss Matthew Hare is picture presenting the Internet Hero award to Apple.

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