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EE fined £2.7m by Ofcom after overcharging thousands of customers

Wednesday, January 18th 2017

Customers calling 150 while roaming within the EU were charged as if they had called the United States, costing them £1.20 per minute instead of the 19p a minute they should have paid. At least 32,145 customers were...

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New BT system extends wi-fi to 'all corners of your home'

Tuesday, January 17th 2017

Whole Home Wi-Fi uses three small ‘repeater’ discs that are placed around the home and reach those nooks and crannies where you could never get a wireless signal. This creates what BT calls an “intelligent...

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Sky stops selling broadband to homes with the slowest speeds

Monday, January 16th 2017

The move follows Sky becoming the first provider to start advertising the average speeds received by its customers. The company says it has stopped selling broadband to those with the slowest connections because it wants to...

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BT launches free service that redirects nuisance calls

Monday, January 16th 2017

The company claims the BT Call Protect service could divert around 30 million unwanted calls a week to a junk voicemail box. Research by the telecoms giant shows that people receive an average of four nuisance calls a week,...

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Slow broadband denies work to quadriplegic man

Thursday, January 12th 2017

Stuart Turner helps test robots and computer operating systems as an accessibility consultant, and speaks at events all over the world. Because of his disability, he does most of this from his home in Todmorden, West...

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VoIP Unlimited goes the 'extra mile' to connect Dorset fossil museum

Tuesday, January 10th 2017

The multi-million pound Etches Collection, home to the world-renowned finds of collector Steve Etches, opened in the Dorset village of Kimmeridge last year. But with no broadband infrastructure and poor mobile coverage, it...

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Sky launches TV package flash sale

Tuesday, January 10th 2017

New Sky TV customers will get a free LG TV or a £100 reward of their choice (either a Tesco or M&S gift card or prepaid Mastercard) when they sign up online. There are six Sky TV bundles to choose from: Original, Variety, Box...

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Sky Mobile goes on nationwide sale

Friday, January 6th 2017

The service was announced at the end of November but at first was only available to existing Sky customers. Sky Mobile allows customers to keep their unused data for up to three years in a virtual ‘piggybank’ and redeem...

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Family of five frustrated by super-slow broadband as neighbours enjoy lightning-fast speeds just metres away

Tuesday, January 3rd 2017

The Tubbrits have struggled with speeds of less than 2Mbps – the minimum speed the government says should be available to all – since moving into their new-build home six months ago. The slow connection means working...

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