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Seven million more people can access 4G than a year ago

Wednesday, February 15th 2017

Analytics firm RootMetrics has calculated that about 54m people across the UK’s four major operators – EE, O2, Three and Vodafone – can now access 4G, compared to 47m at the end of 2015. The reliability of the UK’s...

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Poor customer service is costing broadband providers £2.98bn a year

Wednesday, February 15th 2017

Research by Ombudsman Services shows there were 6.9m complaints made about telecoms providers in 2016 – 13% of the overall total of 55m. According to the Consumer Action Monitor – a survey of 2,477 UK adults – poor...

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Three and Tesco Mobile launch customer reward schemes

Tuesday, February 14th 2017

Tesco Mobile has also launched a range of benefits for families with more than one pay-monthly contract. Three's new app, Wuntu, will start by giving users seven offers each week but will gradually learn over time and tailor...

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Digital Economy Bill will require on-demand programmes to include subtitles

Thursday, February 9th 2017

Ofcom regulations requiring programmes to include subtitles, audio description and signing currently only apply to traditional TV channels. But now the regulator will be given new powers to compel on-demand broadcasters such...

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Vodafone call blocker has stopped 100m nuisance calls

Wednesday, February 8th 2017

The operator stops nuisance, scam and fraudulent calls from entering its network before they reach customers. Vodafone said the majority of blocked calls relate to false PPI offers and accident claims, missed call scams or...

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New Openreach maps make it easier for providers to build fibre networks

Tuesday, February 7th 2017

The new maps give a comprehensive and interactive view of the millions of miles of underground ducts, telephone poles and cable chambers that make up Openreach’s national network. The service will make it easier for...

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Three to buy UK Broadband for £250m

Monday, February 6th 2017

The move signals a first step into fixed broadband for the firm, but could also help Three improve the capacity of its mobile network, according to analysts. Three will pay £250m for UK Broadband, which provides broadband...

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Openreach chairman: We need to do more to rebuild trust

Thursday, February 2nd 2017

Mike McTighe also praised the amount progress made in the past 12 months but said more was needed in order to “rebuild trust and credibility”. He was speaking as Openreach announced the appointment of two new independent...

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