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BT dominates Ofcom list of broadband complaints

Wednesday, March 29th 2017

The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list with 30 complaints per 100,000...

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Sky Mobile starts offering handsets with the chance to upgrade after a year

Wednesday, March 29th 2017

From tomorrow, people signing up to Sky Mobile can choose between two ‘Swap’ plans. Swap12 puts you on a two-year contract with the option to upgrade or ‘swap’ your phone after a year. Sky says there are no...

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BT hit with record £42m fine over delayed broadband installations

Wednesday, March 29th 2017

The telecoms giant is also expected to pay out around £300m in compensation to the affected providers. Ofcom imposed the fine following an investigation into Openreach, BT’s network division. The regulator found that...

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Ofcom proposes automatic compensation for broadband failures

Friday, March 24th 2017

Under plans set out by the regulator today, customers who suffer slow repairs, missed appointments or delayed installations would receive money back without having to ask. The compensation would come in the form of either a...

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First Utility targets 'out of contract' broadband customers

Thursday, March 23rd 2017

The company is targeting the 15m households it says are paying over the odds for broadband because they are out of contract with their provider. It says the situation has strong parallels with the energy market, where 16m...

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Virgin Media to offer 100Mbps broadband as standard

Wednesday, March 22nd 2017

The provider will also be making speeds of 300Mbps widely available for the first time. Launching the new Virgin Fibre brand today, the company announced an entry-level broadband package faster than the top speed of many of...

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Millions of low-income households could be overpaying for broadband

Wednesday, March 22nd 2017

BT offers a basic phone and broadband package at a reduced rate to people claiming benefits such as income support or universal credit. But a report by Ofcom says less than 10% of those eligible for BT Basic – or KCOM’s...

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Plusnet fined £880,000 for billing ex-customers for phone and broadband

Wednesday, March 22nd 2017

Around 1,000 ex-customers were overcharged a total of more than £500,000 between May 2011 and September 2015. The fine follows an investigation by Ofcom, which found Plusnet had broken a “fundamental billing rule”...

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Vodafone confirms price hike of 3.2% for pay monthly customers

Tuesday, March 21st 2017

The announcement follows the latest adjustment to the retail price index (RPI), a measure of the UK’s general rate of inflation published by the Office for National Statistics. All Vodafone pay monthly contracts taken out...

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S4C gets £10m loan to 'secure future of Welsh language broadcasting'

Tuesday, March 21st 2017

The loan will be used to relocate the channel’s headquarters to Carmarthen, creating 800 jobs, while S4C will share technical facilities with the BBC in Cardiff to reduce overheads. As well as the relocation loan, S4C is...

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