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Sky Q in more than a million UK homes

Thursday, April 20th 2017

Announcing its latest results, Sky said 40,000 new customers joined the company between January and March this year, taking it to 12.7m UK customers in total. Sky said churn had remained stable despite it upping the price of...

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Vodafone chatbot will give customers 'instant answers' but won't replace humans just yet

Wednesday, April 19th 2017

Last week – as well as dropping roaming charges across Europe – Vodafone launched TOBi, a virtual customer service agent offering a web chat service through the provider’s website and, soon, via the My Vodafone...

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BT network will support Met Police rollout of body-worn cameras

Thursday, April 13th 2017

The provider has won a £100m contract to build fixed and wireless networks across the force as well as a range of cloud and IT services. The technologies will help support faster responses to 999 calls and enable the faster...

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Millions sign up to BT nuisance call blocking service

Thursday, April 13th 2017

BT Call Protect diverts unwanted calls into a junk voicemail box and is estimated to have reduced the number of scammers and other nuisance callers reaching customers by 65% since its launch in January. The service is...

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Broadband providers told to 'up their game' as Ofcom publishes customer service data

Wednesday, April 12th 2017

The regulator’s Comparing Service Quality report shows the average call waiting time for broadband customer services is two minutes 51 seconds. Plusnet customers face the longest wait to be connected at seven minutes 27...

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Vodafone drops roaming charges in 40 countries

Wednesday, April 12th 2017

New and upgrading pay monthly customers will not be charged extra for using data in 40 destinations across Europe. Roaming charges within EU countries will be banned after 15 June, when a law passed by the European...

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Broadband customers paying the price for loyalty, says Citizens Advice

Tuesday, April 11th 2017

Analysis of five providers’ most basic broadband packages found that bills go up by an average of £9.45 a month or £113 a year at the end of a fixed contract period. Citizens Advice said more than a third (35%) of...

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City of London announces free public wi-fi for the Square Mile

Monday, April 10th 2017

The multi-million pound project will deliver wireless services across all mobile networks for City businesses, residents and visitors. A 15-year contract to roll out and manage the network has been awarded to Cornerstone...

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Call connection service fined £645,000 after misleading consumers

Monday, April 10th 2017

The Phone-paid Services Authority (PSA) issued the fine to DK Call for breaching consumer protection rules. The company had been operating a connection service promoted using ads on search engines. Consumers wanting to...

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Ofcom: Lack of on-demand subtitles leaving deaf and blind viewers behind

Monday, April 10th 2017

A report by the communications watchdog found that 68% of on-demand platforms didn’t provide any access services at all between April 2015 and March 2016. And while 32% did provide some subtitling, only 6% offered audio...

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