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BT announces price hikes for phone and broadband packages

Monday, July 27th 2015 by Phil Wilkinson-Jones

BT customers are facing price rises after the company announced the price of its broadband, TV and phone packages is to go up from 20 September.

Broadband prices are going up by "not more than 6.94%", according to the provider, while the unlimited anytime calls package is going up by 6.71%, from £7.45 to £7.95.

The pence per minute rate for calls to UK landlines is going up from 9.58p a minute to 10.24p a minute.

The set up fee for landline calls will go up from 15.97p to 17.07p, a rise of 6.89%.

Standard line rental will increase by a pound, rising from £16.99 to £17.99, while BT’s line rental plus service, which includes features such as priority fault fixes, is going from £18.99 to £19.99.

The changes will take effect on 20 September.

BT pointed out that the price increases are lower than those introduced by its rivals Sky, TalkTalk and Virgin Media.

The price of Sky’s family TV and broadband bundle has gone up by £3 a month, TalkTalk’s Essential Broadband package by 43% and Virgin Media’s Big Kahuna bundle by £4.50 a month, said BT.

John Petter, CEO of BT consumer, said: “BT is investing more than ever to bring our customers the best deals across bundles of line, broadband and TV.

'Money-saving options'

“We have spent billions rolling out superfast fibre broadband to more than 75% of the UK.”

He said the company has also introduced BT Mobile deals, which offer “the UK’s best value 4G tariffs for BT broadband customers”.

BT is also offering free calls to BT Mobile from landlines, a ‘double your data’ offer for broadband customers who renew their contract and the AMC channel free for all BT TV customers.

“We realise that customers never welcome price rises, but we have ensured that low-income customers avoid price rises,” added Mr Petter.

“And we continue to highlight money-saving options for all customers, including those who just want a great value package of a line and calls, such as Home Phone Saver 2018.

“We have also introduced a double data offer for broadband customers who sign another contract and free calls to BT Mobiles included in calls packages.

“Unlike Sky, we still offer a discounted line rental option in Line Rental Saver, and still include 0845 and 0870 calls in our inclusive packages unlike TalkTalk.”

Customers unhappy with the price rises can cancel their contract without paying penalty charges if they contact BT with 30 days of receiving a letter detailing the changes.

Comments (1)

27th July 2015

The call setup fee and per-minute rate increases for calls to 01, 02 and 03 numbers shouldn't be relevant. Those who are affected by this are on the wrong call plan. Most people need an anytime call plan. Signing up for inclusive weekend calls and then making weekday calls usually works out very expensive.

By offering inclusive calls to 0845 and 0870 numbers they allow callers to run up Service Charges vastly in excess of the package price. While they continue to offer these deals, prices of everything will have to go up and up. Taken to its logical conclusion, if everyone used the full allowance of these calls, everyone would have to pay more than £130 per month.

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