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BT broadband network down across UK

Tuesday, February 2nd 2016 by Phil Wilkinson-Jones

BT’s broadband network is thought to be down across the whole of the UK.

According to the website downdetector, customers have been problems getting online since 2.30pm.

Many customers have taken to social media to report the issue and the hashtag #btdown is trending on Twitter.

Some started to speculate on the cause of the problem, with a number of people claiming BT had become a victim of a Distributed Denial Of Service (DDOS) attack.

One user, 'Alcomelancholic', said: "BT outage, possibly a cyber attack?", while 'Robbo' wrote: "BT down UK wide, is this some kind of national cyber attack?"

Others took a more lighthearted approach to reporting the problem.

BT is now the UK's largest fixed and mobile operator following its £12.5bn acquisition of EE.

The company sells broadband, mobile and TV packages direct to consumers, as well as selling wholesale to other providers.

Its infrastructure arm Openreach owns and maintains the UK’s largest broadband network.

BT said in a tweet: “Sorry if you are experiencing network problems. Engineers are on site now. We will keep you updated.”

A BT spokesperson said: "Large numbers of customers have been experiencing temporary issues with their broadband services this afternoon. Customers can still receive and make calls as normal.

“We’ve been working hard to fix the issue and are glad to report that nearly every customer affected is now reconnected, approximately two hours after the problem started.

“We apologise to any affected customers for the inconvenience.

"There is no evidence at this stage to suggest that we were subject to a malicious attack.”

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