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BT customers set for broadband and sport price hike

Friday, January 20th 2017 by Phil Wilkinson-Jones

The price of BT broadband is going up in April – and BT TV customers will have to start paying for BT Sport from the start of next season.

The telecoms giant today confirmed a number of price increases, the majority of which come into effect on 2 April.

Standard (ADSL) broadband is going up by £2 a month and BT Infinity fibre broadband by £2.50 a month.

The anytime calling plan is increasing by 49p to £8.99 a month and BT’s evening and weekend plans are going up by 30p to £3.80.

BT said the new bundle prices represent increases of around 6%, adding that all broadband customers will get a “personalised special offer” allowing them to upgrade their broadband service for no extra cost.

All call pence per minute rates are going up by 1p, so calls to landlines will cost 12p a minute and landline calls to mobiles will cost 16p a minute.

The call set-up fee is going up by 2p to 21p and individual calling features are going up by 25p.

For customers who only take a phone line from BT, line rental has been frozen at £18.99 a month. The cost of BT TV packages is also staying the same.

BT Sport, which is currently free for BT TV customers, will cost £3.50 a month from 1 August unless you’re on the Total Entertainment or Entertainment Max packages.

The reason for the increase, BT says, is to pay for its investment in more sports rights. BT Sport will show the 2017/18 Ashes series and recently signed a deal with BoxNation to show world title fights.

'Improved service'

BT broadband customers who watch via the BT Sport app will continue to pay £5 a month.

BT broadband customers who watch through a Sky satellite service will have to pay an extra £1.50 from 2 April, taking the cost to £7.50 a month.

The price for non-BT broadband customers is going up by £1, to £22.99 a month.

John Petter, chief executive of BT Consumer, said: “Customers will get a better package and improved service from us this year in exchange for paying a little more.

“Millions will have the chance to upgrade to faster broadband and almost a million will be able to upgrade to enjoy unlimited usage for no extra cost.

“As usual, we’ve taken care of low income customers by freezing the price of BT Basic and capping call costs. We’ve also frozen line rental, which will particularly help customers who only take a traditional phone service from us.”

Under Ofcom rules, customers can walk away from their provider within 30 days of being notified of a price increase, without having to pay a cancellation charge.

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