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Champions League helps BT add record number of TV customers

Thursday, October 29th 2015 by Phil Wilkinson-Jones

Demand for Champions League football saw thousands of new customers sign up to BT TV between July and September, the company's latest results show.

The launch of BT Sport Europe helped BT add a record 106,000 customers, its results for the second quarter and half year up to 30 September show.

As well as the arrival of new sports channels, recent months have seen the launch of AMC in the UK – from the US network behind Breaking Bad – exclusively on BT TV.

Speaking as the results were announced today, CEO Gavin Patterson said: “We’ve seen good demand for BT Sport Europe and this has helped us add a record number of BT TV customers in the quarter.

“Its contribution has been better than we expected, helping drive a 7% increase in BT Consumer revenue.”

BT also added 212,000 fibre broadband customers and started trialling its ultrafast ‘G.fast’ broadband technology.

“Fibre broadband is a success story and we continue to invest heavily to help the UK remain a broadband leader among major European nations,” said Mr Patterson.

“Our open access fibre network now passes 24m premises and we are not stopping there.

“We want to get fibre broadband to as many people as possible and we are also pushing ahead with our plans to get ultrafast broadband to ten million premises by the end of 2020.

“Market-wide demand for fibre remains strong with fibre net additions up 21% as we hit the 5m milestone for homes and businesses connected.”

'Fix faults faster'

Mr Patterson said BT’s mobile business had grown and now has a customer base of more than 200,000.

He also said he was pleased that BT’s planned takeover of mobile operator EE had been provisionally approved by the Competition and Markets Authority (CMA).

“We are making step changes to improve customer service, as part of our group-wide programme,” he added.

“Openreach’s recently launched ‘View my Engineer’ service is going down well. The 3,000 engineers we hired in the last 18 months are helping us fix faults faster and provide new services sooner.

“We have also created more than 1,000 new contact centre jobs in the UK, with hundreds more to come, to meet our 2016 commitment for more than 80% of consumer customer calls to be answered in the UK. And we have plans to go even further in years to come.

“Our strategy is delivering and our results show we’re on track to achieve our outlook for the year.”

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