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EE boosts indoor mobile coverage with wi-fi calling

Tuesday, April 7th 2015 by Phil Wilkinson-Jones

EE has launched a new service to help make losing mobile signal at home a thing of the past.

Wi-fi calling will allow customers to make calls and send texts where there is normally no mobile coverage by using an existing wi-fi connection.

Users will not need to download an app and will make calls and send texts as normal, but use wi-fi instead of the cellular mobile network.

The service will be available to EE pay monthly consumer and small business customers with compatible devices.

It is already available on the Lumia 640 and from this Friday (April 10) on the new Samsung Galaxy S6 and S6 Edge.

More new and existing devices will be added over the coming weeks. EE expects more than five million customers to have access to wi-fi calling by the summer.

“Losing coverage at home is a major frustration, and wi-fi calling will make a real difference to millions of customers across the UK, from basement flats in London to the most rural homes in the country,” said EE CEO Olaf Swantee.

“Our customers want to be able to call and text no matter where they are, and they don’t want to have to think about which app they need to use or if their friends have a particular third party service.”

Losing connection

According to a recent survey of connectivity in the home, almost one in 10 people lose mobile connection in at least one room in their house.

This increases to 15% for those living in rural and semi-rual areas.

The survey also found that a quarter of people in the UK work from home at least one day per week, with 20% of those losing connectivity during the day.

As well as helping people across the UK in homes and home offices, wi-fi calling could also change the value of someone's home.

Simon Gerrard, president of the National Association of Estate Agents, said: “Mobile coverage is becoming increasingly important to people when they’re buying a house.

“Innovations like this can help sellers ensure they are maximising the value of their home and are not losing out due to poor mobile coverage.”

Last month, Vodafone announced it will make wi-fi calling available to its customers this summer.

The operator is also trialling Voice over LTE (VoLTE) technology – carrying voice calls on 4G instead of 2G or 3G – ahead of its commercial launch later this year.

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