EE customers hit yet again by 4G service outage
EE customers across the UK have been left with no 4G signal this morning, after a recurring problem caused data network outages.
Users in Birmingham, London, Manchester, Yorkshire and Northern Ireland have reported seeing a ‘PDP authentication’ error when trying to open webpages or apps.
The glitch was first reported in November 2012 but appeared again in May 2013, before being widely reported for a third time in August last year.
PDP authentication failure messages can appear on mobile devices when users are unable to connect to a network's data services.
They most frequently occur when the settings are incorrect on an individual device, or if there is a wider network issue. Generally, network-wide PDP problems effect some but not all users on a mobile network.
EE customers, including a number that have encountered the same error on several occasions during their time with the network, have taken to Twitter to vent their frustration at the operator.
Krishna Srinivasan complained about how frequently the PDP authentication problem occurred.
Yet another @EE PDP authentication error. Once a month seems to be the frequency.— Krishna Srinivasan (@kr1shna) January 22, 2015
Similarly, EE customers Craig Watson, Lydia Hawthorn and Fiona Galloway all complained about their network access being hampered because of the recurring technical problem.
The @EE "PDP Authentication Failure" bug reappears again. Biggest and fastest?? Debatable.— Craig Watson (@craigwatson1987) January 22, 2015
Just when I thought @EE were doing a good job the 'PDP authentication failure' error rears its ugly head again. Sort it out. ASAP.— Lydia Hawthorn (@LydiaHawthorn) January 22, 2015
Getting the pdp authentication failure again! I thought you had solved this @EE ridiculous amount I pay for contract that I can't use!— Fiona Galloway (@FiPin) January 22, 2015
According to a statement from EE on Twitter, the network was “investigating coverage issues affecting some of our customers,” and apologised for any inconvenience caused.
An EE spokesperson later told Cable.co.uk: "Data services were affected for a few thousand customers attaching to the network through our Luton data centre for a little over an hour this morning, due to a firewall issue in that centre.
"This was fixed at around 9.20am, and was not a nationwide issue – it only affected some of the customers coming through the Luton centre even if they were in other parts of the UK – we are seeing customers reattaching to the network.
"Any customers still affected should toggle to ‘Airplane Mode’ to reconnect.”
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