1. Home
  2. News
  3. EE recalls batch of 'fire safety risk' Power Bars

EE recalls batch of 'fire safety risk' Power Bars

Wednesday, August 5th 2015 by Ellen Branagh

EE is recalling a batch of its Power Bars after a 'number of incidents' of them overheating.

The operator said a specific batch of Power Bar chargers, which have 'Model: E1-06' on the side, could pose a fire safety risk.

It said customers should stop using them and return them to their local store as soon as possible.

The recall comes after medical student Katy Emslie, from Aberdeen suffered burns after her bedroom floor caught fire from her EE Power Bar.

EE launched the Power Bar earlier this year, giving it free to customers.

They can then either charge it themselves, or swap it for a fully charge on in any EE store – for free and as many times as they like.

In a statement today, the company said: “EE has identified a very small number of incidents where Power Bars have overheated, all of which relate to batch E1-06 (written as Model:E1-06 on the side of the device), and could pose a fire safety risk.

“We're therefore recalling batch E1-06 and request that customers stop using them and return their device to a local EE store at their earliest convenience.

“Power Bars from any other batch aren't affected by this recall.

“It's our intention to replace these chargers once we've completed our investigations; we'll be in touch once these have been concluded. We're really sorry for any inconvenience this may cause.”

Battery life

The company said customers should stop using Power Bars from the batch in question, and should unplug them from handsets and the mains, then return them to a local store as soon as possible.

The ‘swap program’ for Power Bars has been temporarily suspended while it completes its recall process and restock, the operator said.

When it launched the Power Bar, EE said it would help combat the problems of customers running out of battery life because of things like video streaming and social media engagement.

Research by the operator found that nearly 60% of UK smartphone users claimed their battery doesn’t last a full day, with half wishing there were more ways to charge their phone in public places.

Speaking at the time Pippa Dunn, EE’s chief marketing officer, said: “Almost everyone’s experienced the frustration associated with running out of battery and it always seems to happen when you need your phone the most.

“With EE Power, we’re trying to help by giving our customers a Power Bar that can simply be swapped for a fully charged one at any of our stores, at any time, for free.”

Why do we need your postcode?

Once you enter your postcode, Cable.co.uk will perform a live lookup and check all the available providers in your area.

This ensures you receive accurate information on the availability of providers and packages in your area.

Your information is safe with us. We won't share your postcode with anyone. Guaranteed.