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Flash flooding causes website problems for TalkTalk customers

Wednesday, June 15th 2016 by Phil Wilkinson-Jones

TalkTalk says the weather was to blame for customers being unable to access their emails or the company’s website yesterday afternoon.

Flash flooding in the Midlands led to some customers being without parts of their TalkTalk service for several hours.

The lack of service led to a number of people speculating that the provider had suffered another cyber attack.

A hack in October saw thousands of customers’ personal details stolen and led to 95,000 customers leaving the company in the following months.

The first many customers knew of anything untoward happening in October was being unable to access TalkTalk’s website or their emails.

The immediate reaction to yesterday’s problems suggests many remaining customers are still wary.

Despite TalkTalk posting a message on its community forum, some customers were still not convinced that “adverse weather” was the real reason for the lack of service.

An update on TalkTalk’s website this morning said: “After the flash floods that led to some service disruption yesterday afternoon, we were able to bring the affected systems back online overnight.

“This means that all areas on our website are now available, and email service should also be back up and running. It may take a few hours for the backlog to clear.

“We're really sorry for the disruption, and thank you for your patience.”

The provider also had some advice for customers still struggling to access their emails.

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