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Football fans miss FA Cup match as BT Sport website and app crash

Wednesday, February 4th 2015 by Ellen Branagh

BT came under fire from angry customers last night when its live stream of a high-profile FA Cup football match crashed, leaving people unable to access the service.

Customers took to Twitter to vent their frustration as the BT Sport website and app crashed at the start of the match between Manchester United and Cambridge United.

Some received messages suggesting there was a problem with their internet, while others saw error scripts referring to the level of traffic trying to access the service.

While some people appeared to be able to get back onto the service before half-time – despite missing two goals – others were left unable to access the stream. Broadcasts on the BT Sport TV channel were unaffected.

The debacle prompted a backlash against BT, with criticism ranging from its inability to stream the game to its apparent silence on social media over the issue.

Rob Brierley wrote: "@btsport app is simply the worst app ever. Never wrks when required", while Rick Oakley tweeted:

Other customers questioned BT's ability to compete with veteran sports broadcaster Sky when it comes to offering live coverage of high-profile matches. BT won the exclusive rights to broadcast live Champions League and Europa League football matches for the next three years in an £897million deal.

Paul Taylor wrote: "Not angry, but disappointed. hope this doesn't happen when the champions league is on next season", while David Mooney said: "Ridiculous! Hasn't worked at all. This is why @SkySports will win the battle when all is said and done."

Shortly after 9pm, as the Twitter backlash continued, BT tweeted an apology to customers and said: "Sorry if you're unable to watch BT Sport on the App or online player, we're aware & are working to fix it asap. Watching on TV is unaffected."

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