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Hyperoptic gets ‘phenomenal’ response to gigabit broadband in Liverpool

Tuesday, April 7th 2015 by Ellen Branagh

Liverpool has become the latest city to get gigabit broadband speeds, thanks to new services from fibre provider Hyperoptic.

Five developments across the city already have the service, with another 16 undergoing installation as part of plans to extend the Hyperoptic footprint across the city by the end of the year.

The firm, which provides fibre-to-the-building (FTTB) connections, said it is giving people speeds of 1,000Mbps – 50 times faster than what Ofcom state is Liverpool’s average broadband speed of 19.3Mbps.

Hyperoptic national team manager Tim Huxtable said the firm is “revolutionising” broadband in the city.

“We are investing millions in telecoms infrastructure to extend our footprint,” he said.

“The reception to our services has been phenomenal – the difference in experience is like chalk and cheese – with 19.3Mbps, a 50GB game would take over seven hours to download, but less than seven minutes with our gigabit connection.”

Hyperoptic said its installation of fibre directly into a development means it does not suffer in the same way as fibre-to-the-cabinet (FTTC) connections from distance, peak-time slow-downs, and discrepancies between upload and download speeds.

The company focuses on bringing services into developments with 50 or more units, prioritising installations in buildings where there is greatest demand from the freeholder and residents.

Once at least 10% of residents register interest, it can work with building management to arrange installation.

'Essential building-block'

Joe Anderson, Mayor of Liverpool, welcomed the arrival of the gigabit provider to the city, describing it as “tremendous news”.

He said: “Hyperoptic’s offer helps transform us into a truly ‘Gig City’ and gives Liverpool a massive competitive edge.

“We want to grow the scale and breadth of businesses in the digital sector and improving broadband speeds is essential in allowing that to happen.”

Improved broadband is also the “foundation” for successful homeworking, he said.

“When we think of key utilities like water, gas and electricity we should also now think of superfast broadband.

“It’s an essential building-block in growing businesses and attracting new investment into the city as well as improving and future-proofing the online lives of all.”

Services in Liverpool are already live across developments including Hamilton House, Waterloo Warehouse, The Reach and X Building, and will soon be launching in Wapping Quay, Kings Dock Mill, Princes Dock and City Quay.

'Ultra and hyperfast'

One resident from The Reach said as soon as they knew their building was eligible for a fibre to the building connection, they contacted their building manager and other residents.

“I work in IT, I could immediately understand the potential – forget regular, fast or superfast, Hyperoptic offers ultra and hyperfast broadband.

“It’s faster and easier to work from my home than the office; forget waiting for files to down/upload and the VPN connection failing.”

They said they can now download full HD movies in seconds and entire boxsets in minutes.

“No doubt I’ve increased my apartment’s desirability and market value, but there is now way I’m moving away from the (hyper) fast lane – unless it’s to another Hyperoptic connected property.”

Last month a survey by Hyperoptic revealed that more than 75% of British broadband customers are unhappy with the service their receive.

The provider’s survey found that just 24% of customers were satisfied with their current service. But more than half confessed they didn’t know when their broadband contract was up for renewal.

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