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Money off your bill if speeds drop below Vodafone’s ultimate speed guarantee

Friday, March 2nd 2018 by Steve McCaskill

Vodafone will give home broadband customers money off their monthly bill if speeds do not minimum standards.

Starting from 1 March, new and upgrading subscribers who receive either the ‘Superfast 1’ or ‘Superfast 2’ packages will be eligible to demand 15 percent off their next bill.

There’s no need to explain why you’re demanding the refund and the discount is applied immediately.

Superfast 1 promises speeds of up to 38Mbps and costs £21 a month for Vodafone mobile customers or £23 for anyone else. If speeds fall below 25Mbps then customers can ask for a partial refund via the Vodafone app.

Superfast 2 delivers up to 76Mbps and costs £26 for a Vodafone mobile user and £2 more for a non-customer. The threshold for compensation here is 55Mbps.

It’s important to note that these figures only apply to the speeds that reach a home router, not a device, because so many factors outside of Vodafone’s control dictate transmission rates between the access point and a smartphone, tablet or PC.

Compensation for speeds below 25Mbps

Vodafone is also extending this offer to small businesses, many of whom rely on a fast and reliable Internet connection for their livelihoods.

“Whether running a family or a small business, customers want guaranteed broadband speeds they can rely on,” said Nick Jeffrey, Vodafone UK CEO. “That’s why we are launching the ultimate speed guarantee. So whether it’s mum, dad and the kids streaming the latest blockbuster on movie night, or a small business owner videoconferencing with clients, they’ll be able to count on us.”

Vodafone’s broadband packages include monthly line rental and are subject to a minimum 18-month term. Vodafone was the first in the industry to abolish line rental in 2016, but customers still get a landline.

A key differentiator is the Vodafone broadband app, which lets users set parental controls, create a guest network for visitors and prioritise one device over another.

For example, you might want your work PC to get preferential treatment to a Smart TV streaming kids television shows on Netflix. The Connect router also uses beamforming technology to deliver a stronger signal to compatible devices.

The company entered the home broadband market in 2015 and uses BT Openreach’s fibre network to reach customers. Openreach’s superfast broadband infrastructure now reaches 95 percent of the UK population, so there’s a good chance you’ll be covered.

Vodafone will offer full fibre connectivity in the future following a deal with CityFibre, which is building an ultrafast network that could connect as many as five million properties in the UK.

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