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New BT app will lend a ‘helping hand’ to busy customers

Monday, August 10th 2015 by Phil Wilkinson-Jones

BT has launched a new mobile app so customers can manage their BT account from their smartphone.

Customers will be able to check their latest bill, track a BT order and change an engineer appointment through the new My BT app.

The app, which is available to download for Apple or Android, features tools to help customers test the speed of their home broadband and restart their BT Home Hub remotely.

App users can also check the real-time status of BT services in their area and contact BT directly via phone, email or live chat.

Customers will be asked for their BT ID username and password the first time they use the app. They will then be able to set up a four-digit PIN to make it easy to log in at any time.

Steve Wilson, digital director at BT Consumer, said: “The My BT app makes it easy for customers to keep track of their BT account.

“We see a significant increase in the number of customers accessing the My BT website on a mobile device.

“We know that our customers lead increasingly busy lives and wanted to offer a smartphone app that gives them a helping hand in dealing with straightforward BT queries at a time that is convenient to them.”

New features

BT will be adding new features to the app on a regular basis, with more account management and help functionality coming over the next few months.

Cable.co.uk reported last month that BT had added another 217,000 fibre broadband customers in the past three months, as well as gaining 60,000 new BT TV customers.

Announcing its results for the first quarter to 30 June, the company also revealed that more than 100,000 mobile customers have signed up in the first three months.

It said it will make up to £129m available to extend the government-led rollout of superfast broadband, as required if it beat its projected take-up targets.

CEO Gavin Patterson said: “This is an exciting time at BT. We’re also looking forward to completing our acquisition of EE, which will allow us to create a true UK digital champion, providing customers with greater choice and value and helping to deliver the UK’s connected future.”

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