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TalkTalk moves former Blinkbox customers over to Rakuten TV

Thursday, April 12th 2018 by Oprah Flash

TalkTalk TV has announced plans to shut down its service for non-TV and broadband customers and switch them over to Rakuten TV instead.

TalkTalk says you’ll only be affected it you are an “off-net transactional TalkTalk TV user”. Initially this may sound like gobbledygook but broken down it refers to anyone who only subscribes to TalkTalk TV to buy movies and TV series. You don’t have to buy your broadband from TalkTalk to access it.

Broadband and TV customers not affected

You may be more familiar with the name Blinkbox, as it was formerly known, but in 2015 TalkTalk brought it from Tesco and it became TalkTalk TV.

Rakuten TV, is an on-demand service that lets you buy and rent TV shows and movies. Popular titles such as Star Wars: The Last Jedi, Pitch Perfect 3 and Paddington 2 are all available on the site.

Customers with a broadband and TV bundle will not be affected by the change and will still be able to access the premium entertainment, Freeview and on-demand channels included in your TalkTalk TV package, through your set-top box or connected device.

For those who are moving to Rakuten TV, you will still be able to keep any films or shows you have purchased as a TalkTalk TV customer.

If you’re still unsure whether or not you are one of the customers affected, don’t worry, TalkTalk has confirmed it will contact you before it moves your account to Rakuten TV.

Although the new service update is only for the attention of off-net customers, you will still be affected if you were signed up to Blinkbox or TalkTalk TV before you made the leap to become a fully fledged TalkTalk broadband and TV customer.

What’s the difference?

TalkTalk claims you will benefit from a “more complete experience” once your account has been moved as Rakuten TV supports more devices with higher quality content. The switch should take place no later than 31 July.

You won’t have to do anything, you can use the same TalkTalk username and password to login, you won’t have to faff around with direct debits either as your details will automatically be transferred.

If you’re a bit put off by the change and/or it has prompted you to switch, there are a range of providers offering TV packages. You could join Sky for £20 a month, Virgin Media from £22 a month or make the most of the 30-day free trial on Netflix.

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