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Cycling hero Joe Waugh trials BT's G.fast fibre broadband

Thursday, January 28th 2016

M.Steel Cycles is testing BT’s G.fast technology – which uses a combination of fibre optic cables and copper wires – at its premises in the Gosforth area of Newcastle. The trial, which covers up to 2,000 homes and...

Slow broadband costing small businesses a day of work each week

Wednesday, January 27th 2016

The provider found that the average employee loses 15 minutes a day because of slow connections, meaning a business with eight employees could lose a full day of work each week. The YouGov study, which questioned 1,103 senior...

Barratt Homes: Ensuring the homes we build have broadband isn't our problem

Wednesday, January 27th 2016

Following Cable.co.uk's report on the lack of broadband in new-build homes yesterday, a customer shared a letter they received from Barratt in response to a complaint about the lack of broadband in their new house. In the...

Ofcom: We'll help businesses get the broadband service they need

Tuesday, January 26th 2016

Under a new voluntary Ofcom code of practice, providers will be required to give businesses an accurate estimate of what broadband speed they can expect to receive. The seven business broadband providers who have signed up to...

Remote section of Hadrian's Wall gets fibre broadband

Monday, January 25th 2016

16 premises on a distant stretch of the Military Road at Once Brewed can now get fibre to the premises broadband thanks to the iNorthumberland programme. One of those premises is currently little more than a building site, but...

Mobile providers 'dragging their heels' over customer debts

Friday, January 22nd 2016

Citizens Advice said providers should do more, such as offering customers a chance to set a monthly cap on their bills, to help people avoid getting into financial strife. It accused providers of ‘setting customers up to...

Sky offers Sky Sports for £10 per month

Thursday, January 21st 2016

This deal is only available to existing Sky TV customers upgrading to Sky Sports. Sky Sports offers seven dedicated channels and includes coverage of live Barclays Premier League games, live cricket, and Formula 1 racing,...

Government's satellite broadband scheme branded 'inadequate stunt'

Thursday, January 21st 2016

Shadow digital minister Chi Onwurah branded the scheme an “inadequate stunt” that would leave millions of people digitally excluded. Answering questions in the Commons, digital minister Ed Vaizey told MPs that the scheme...

Broadband ads 'confuse and mislead' customers, say Ofcom and ASA

Thursday, January 21st 2016

Research commissioned by the Advertising Standards Authority (ASA) and Ofcom found that 81% of people shown a broadband ad were unable to calculate the total cost of the contract. The approach currently taken by advertisers –...

CityFibre completes Huddersfield pure fibre network

Wednesday, January 20th 2016

The network, built by gigabit provider CityFibre, is already serving local businesses with dozens more due to connect over the coming months. The Kirklees CORE, which took 10 months to build, will also provide services to 176...

O2 trials new service to tackle card fraud abroad

Wednesday, January 20th 2016

Travel Alerts automatically notifies your card issuer when O2 detects your mobile roaming in a different country. The service saves customers having to fill in a form or spend time on the phone notifying their bank every time...

Virgin Media to give free wireless speaker to new broadband customers

Tuesday, January 19th 2016

From Friday 22 January until Tuesday 26 January, customers signing up to Virgin Media’s Big Bundle, VIVID Broadband or VIVID Broadband & Calls or packages will receive a free Pure Jongo T2 wireless speaker. Retailing at...

BT to offer 3 months free BT Sport

Tuesday, January 19th 2016

BT is offering new broadband and mobile customers free access to BT Sport for the first three months of their contract. From Wednesday 20 January, new subscribers will be able to watch all four BT Sport channels (BT Sport 1,...

BT announces 1,000 new UK customer service jobs

Tuesday, January 19th 2016

The telecoms giant has pledged to answer more than 80% of customers’ calls from within the UK by the end of 2016. BT’s consumer division has already filled 1,000 new roles in its UK call centres and is looking to double...

TalkTalk to offer ‘Super Router’ with every broadband deal

Monday, January 18th 2016

The dual-band Super Router creates two wireless networks instead of one, reducing the risk of dropped connections and interference. It also uses ‘beamforming’ technology that focuses its signal in the direction of whatever...

Fibre broadband rollout hits 95% milestone in Blaenau Gwent

Monday, January 18th 2016

More than 30,000 premises in the county are able to access fibre services thanks to the Superfast Cymru programme. The success of the rollout has made Blaenau Gwent one of the best digitally connected areas in the UK,...

Sky customer service 'leading the way' for broadband customers

Monday, January 18th 2016

Four in five Sky broadband customers (80%) were satisfied with the provider’s customer service, Ofcom’s Quality of Customer Service report revealed. Only 53% of TalkTalk customers were satisfied with its broadband customer...

Labour 'concerned' as BT gets green light to buy EE

Friday, January 15th 2016

The Labour MP admitted she was “surprised” when the £12.5bn deal was given the provisional green light in October and questioned whether the Competition and Markets Authority (CMA) had been “forward-looking...

Bristol to benefit from CityFibre's latest gigabit broadband project

Thursday, January 14th 2016

Infrastructure provider CityFibre today announced Bristol as its latest ‘Gigabit City’ project. The company has already built gigabit fibre networks – delivering speeds of 1,000Mbps – in York, Peterborough, Coventry,...

Customers on Three save £2.6bn in mobile roaming charges

Thursday, January 14th 2016

Feel at Home allows customers to use their UK data allowances in 18 holiday destinations including Spain, France, Australia and the United States. The service, which covers 65% of trips abroad by Three customers, saved the...

Satellite provider joins extended Welsh broadband scheme

Wednesday, January 13th 2016

Satellite Internet is one of a number of providers supporting the Access Broadband Cymru (ABC) scheme, which funds or part-funds the installation costs of new superfast connections. The scheme was expanded by the Welsh...

Revealed: How inadequate, expensive school broadband is holding our children back

Wednesday, January 13th 2016

Speaking to Cable.co.uk, teachers said they are often left battling slow speeds that mean a whole class can't get online at the same time, and many schools have neither the know-how nor the budget to get the connectivity they...

Broadband project installs 400th fibre cabinet in 'rural corner' of Dorset

Tuesday, January 12th 2016

A new fibre broadband cabinet between Moor Crichel and Witchampton became the 400th to be installed in the county, marking the latest major milestone for the Superfast Dorset programme. The multi-million pound partnership...

Government announces new measure in war on nuisance calls

Tuesday, January 12th 2016

The proposal is aimed at making it easier for consumers to complain to regulators about unsolicited calls. A fifth of direct marketing calls reported to the Information Commissioner’s Office (ICO) last year as a nuisance...

Poor rural mobile signal could have fatal consequences, farmers warn

Monday, January 11th 2016

Farmers are calling for more to be done to improve connectivity in rural areas, including "severe penalties" for providers for dropped calls and compensation when poor connectivity affects their livelihoods. According to...

CES 2016: Netflix boss heralds 'birth of a new global internet TV network'

Friday, January 8th 2016

Co-founder and CEO Reed Hastings made the announcement during a keynote at CES 2016 in Las Vegas on Wednesday. After launching in the US in 2007, the streaming service expanded first to Canada, then to Latin America, Europe,...

Engineers overcome canal challenge to continue broadband rollout

Friday, January 8th 2016

Engineers from the Fastershire project, a partnership between Gloucestershire County Council and Herefordshire Council to bring faster broadband to the two counties, came up with the solution as an alternative to laying fibre...

Amazon streaming service celebrates record-breaking festive period

Thursday, January 7th 2016

More than three million new members worldwide joined Amazon Prime – which gives them unlimited access to tens of thousands of movies and TV series – during the third week of December alone. Members of the streaming...

Expansion of government schemes will make Wales 'one of the best connected countries in the world'

Wednesday, January 6th 2016

More than 530,000 premises in Wales can access fibre broadband as part of the Superfast Cymru project, with commercial rollouts providing access to many others. But a few per cent of premises will still not be able to access...

Harder to get kids to 'unplug' than to make them do their homework

Wednesday, January 6th 2016

Research by charity Action for Children found that nearly a quarter of parents (23%) struggle to get their children to ‘unplug’ and spend time away from their devices. This trumped the number of parents who have problems...

BT brings back £5 unlimited broadband offer

Wednesday, January 6th 2016

Standard broadband provides connection speeds of up to 17Mbps while Infinity uses fibre broadband to offer speeds twice as fast (38Mbps). Both packages are available on a 12-month contract and include free access to...

Staffordshire fibre broadband 'success story' nears completion

Tuesday, January 5th 2016

Superfast Staffordshire, launched in 2012, has already connected tens of thousands of premises and will continue to roll out fibre to more challenging rural areas. The project successfully connected more than 40,000 premises...

Gretna Green fibre connection takes Scottish rollout to 500,000 milestone

Monday, January 4th 2016

The milestone was passed as a new fibre cabinet in Gretna Green became the latest to ‘go live’ as part of the Digital Scotland Superfast Broadband programme. The £410m project is now two-thirds complete and has two years...

'Misleading' ads make it too hard to find the best broadband deal

Thursday, December 31st 2015

Research by Citizens Advice found that 56% of people are unable to pick out the cheapest deal when comparing broadband ads. Those who are unable to work out the cheaper option are left up to £197 out of pocket over the length...

Make nuisance calls and you'll be fined, companies warned

Wednesday, December 30th 2015

The ICO said it imposed more than a million pounds worth of penalties for nuisance calls and text messages in 2015, and has the same amount in the pipeline for early 2016. The information watchdog received around 170,000...

Vaizey: Fixed broadband 'just part' of superfast solution

Tuesday, December 29th 2015

The digital minister has called on the public and industry to share ideas on how the UK’s digital revolution can be taken to the next stage. Writing in a blog on the future of the UK’s digital strategy, Mr Vaizey...

Two-thirds of Brits will go online on Christmas Day

Thursday, December 24th 2015

A poll of just over 2,000 UK adults who celebrate the Christmas holiday found that 67% plan to go online on tomorrow, with one in five 25-34-year-olds saying that having wi-fi is “essential” for a successful Christmas...

Fibre broadband project reaches 10,000 homes in South Yorkshire

Thursday, December 24th 2015

Around 9,000 of those premises are in Sheffield, with Attercliffe, Burngreave, Pitsmoor, Firth Park, Norfolk Park, Heeley, Upperthorpe, Meadowhall and Broomhill the latest areas to benefit. Superfast South Yorkshire will be...

Openreach: Winter won't hold up Scotland's fibre broadband rollout

Wednesday, December 23rd 2015

While the nation gets ready for Chrismas, bosses behind the superfast broadband rollout in Scotland have been making their own plans in a bid to stop winter weather slowing down the rollout. More than 485,000 homes and...

Nottinghamshire broadband project unwraps 350th fibre cabinet

Wednesday, December 23rd 2015

The cabinet gives villagers in Walkeringham, near Gainsborough, access to speeds up to 80Mbps. They join residents in East Stoke, Winkburn, Maplebeck, Worksop, Radcliffe on Trent, East Bridgford, Askham and Normanton on Soar...

Essex family first to benefit from new ultrafast broadband network

Tuesday, December 22nd 2015

The Vendittis from the village of Bobbingworth in Ongar, Epping Forest District, can now enjoy broadband speeds of up to 1Gbps as part of the Superfast Essex Rural Challenge Project. The £7.5m pilot Rural Challenge Project...

BT first UK service to offer Netflix in Ultra HD

Tuesday, December 22nd 2015

The announcement of the 4K service comes just months after the launch of the UK’s first 4K channel – BT Sport Ultra HD. Customers on BT TV’s Total Entertainment package who have a compatible 4K television will be able to...

BT to offer broadband from £4.50 per month

Monday, December 21st 2015

The provider is currently offering BT broadband from £5 per month online and the lowest price Infinity package is £10 per month. Both broadband offers are limited – with standard broadband for £4.50 there is a 10GB usage...

Deaf and blind TV viewers face 'exclusion' from catch-up services

Monday, December 21st 2015

Action on Hearing Loss and RNIB (Royal National Institute of Blind People) are calling for government legislation to make on-demand TV services more accessible. They want to see legal requirements for on-demand services to...

Sky turns on adult content filter for all new broadband customers

Monday, December 21st 2015

In the future Sky Broadband Shield, which lets people filter which websites are seen in their home, will be switched on for new customers when their broadband is first activated. Currently new customers are asked whether...

Sky cuts price of Sky Sports TV upgrade

Friday, December 18th 2015

Sky Movies subscribers will only have to pay £5 a month to get the Sports package. The standard cost for upgrading to Sky Sports is £25.50 per month. Sky Sports includes seven dedicated sports channels showing over 100...

Brits using mobiles to price-check online while out shopping

Friday, December 18th 2015

The research from EE found that nearly 22m shoppers regularly ‘showroom’ – the practice of looking for better prices while in store. Data from an online poll of 2,000 UK adults, conducted by OnePoll, found that the...

Cotswolds pub gets 'record-breaking' broadband speed boost

Thursday, December 17th 2015

Punters at the Green Dragon Inn in Cowley can download a full-length HD film quicker than the time it takes to pull a pint of Guinness after receiving its ultrafast pure fibre connection. The pub is the first business to...

Highlands fibre broadband rollout adds two new 'pockets of coverage'

Wednesday, December 16th 2015

Around 180 premises in the Road of the Hay area in Portree, and just over 130 in the Kirkton Road area of Lochcarron, can now access fibre services. The upgrades were carried out as part of the Digital Scotland Superfast...

Virgin announces further expansion of broadband network

Wednesday, December 16th 2015

Residents in Blaby, Countesthorpe and Enderby will be the first to benefit from ultrafast speeds, with some homes going live before Christmas. They will be followed by Whetstone, Narborough and Cosby, which will be...

EE most complained-about broadband provider, says Ofcom

Tuesday, December 15th 2015

The telecoms regulator said EE generated the most complaints for fixed line broadband as a proportion of its customer base – 45 per 100,000 customers – during the period. 40% of those were about problems relating to...

West Oxfordshire to get full superfast broadband coverage by end of 2017

Tuesday, December 15th 2015

Rural communities in West Oxfordshire are to benefit from the Cotswolds Broadband-managed rollout, which will cover the most hard-to-reach areas enabling all homes and businesses to benefit from speeds of at least 24Mbps. The...

Sky brings back free gifts with TV bundles deal

Monday, December 14th 2015

The provider ran the same promotion over the Black Friday weekend (27-30 November) and it's now available again for a limited time only. New customers can choose between an LG 32” TV (RRP £249), Samsung Galaxy Tab E, LG...

CityFibre ready to challenge BT after buying £90m national fibre network

Monday, December 14th 2015

The acquisition of national communications infrastructure owned by KCOM – excluding its network in Hull and East Yorkshire – will extend CityFibre’s national footprint by more than 300%. The deal makes CityFibre a "secure...

Community will decide how to get broadband to remote parts of the Cairngorms

Monday, December 14th 2015

At a meeting on Friday, the board of the Cairngorms National Park Authority (CNPA) agreed to help set up a community organisation to help get broadband to people in the most remote areas of the park. The new organisation will...

'How can I be charged for phone calls when I don't even have a phone?'

Monday, December 14th 2015

Kat Comer, a brand manager from Walthamstow Village, London, is being charged a total of £69.93 for phone calls that she hasn’t made. She was also charged a £130 moving fee that BT previously said she would not have to...

EE: 4G emergency services network will help 'save time and save lives'

Friday, December 11th 2015

The operator won the mobile service services contract as part of the Emergency Services Mobile Communications Programme (ESMCP), a programme set up to provide a more affordable, capable and flexible communications network for the...

New destinations added to Vodafone's 4G roaming list

Friday, December 11th 2015

The mobile provider has added Turks & Caicos and Uruguay to its number of 4G roaming destinations, which include places across the world from Albania to the USA. Vodafone has also added 28 new worldwide destinations to its...

TalkTalk offers six free UKTV channels over Christmas

Thursday, December 10th 2015

The free channels include GOLD, Watch, Alibi, Eden, Good Food, and Home. This collection is usually only available to customers who pay to subscribe to the Entertainment Extra Boost. The channels will be added to...

UK love of catch-up means we 'won't be tied to the TV schedule' this Christmas

Thursday, December 10th 2015

Research by the telecoms regulator has revealed that 31m UK adults – about 70% – will use free catch-up services such as BBC iPlayer and ITV Hub throughout December. TV viewers in the UK are also more likely to watch...

UK's first government-funded ultrafast broadband cabinet goes live

Thursday, December 10th 2015

Cotswold communities including Cockleford, Coberley and Cowley will be able to benefit from speeds up to 1,000Mbps. Earlier this year Gloucestershire County Council awarded a contract to Gigaclear to give fibre to the premises...

Terrorists could bring down the UK's internet – but would probably choose the power grid instead

Wednesday, December 9th 2015

Mikko Hypponen, who has advised governments on cyber-security issues in the US, Europe and Asia, said the UK’s broadband network could be at risk from either physical or virtual attack, but such an attack would have to be...

Pubs in rural Wales get 3G signal boost from Vodafone scheme

Tuesday, December 8th 2015

Signal-boosting units installed in the Blue Bell in Halkyn, Flintshire, and the Royal Oak in Rhandirmwyn, Llandovery in Carmarthenshire, give users access to 3G voice coverage and high-speed mobile internet. The technology was...

Government satellite scheme to boost rural broadband speeds

Monday, December 7th 2015

Up to 300,000 homes that struggle to access speeds of more than 2Mbps will be eligible for government funding for the installation of satellite broadband services as part of the government's drive to give everyone in the country...

Tackling switching issues high on the agenda for Ofcom

Friday, December 4th 2015

The telecoms regulator has outlined its programme of work for 2016/17, which includes identifying and addressing barriers to switching. It will consider whether there is a need to improve the switching processes for mobile...

Police welcome fibre broadband to Aberdeenshire town

Friday, December 4th 2015

Police Scotland and members of the Royal British Legion marked the arrival of fibre broadband to Turriff, where nearly 1,000 homes and businesses are getting access as part of the Digital Scotland Superfast Broadband (DSSB)...

Virgin Media discounts fibre broadband-only services

Thursday, December 3rd 2015

The three fibre broadband services do not require customers to take a phone package or pay line rental, which is a rarity in the telecoms industry. Virgin Media seldom discount these popular packages and the current six-month...

Decision on O2/Three merger delays UK mobile spectrum auction

Thursday, December 3rd 2015

The UK’s telecoms watchdog is auctioning off spectrum in the 2.3 and 3.4Ghz bands – used mainly for mobile broadband – with reserve prices totalling £70m. In October Ofcom said the auction for the spectrum, which was...

Herefordshire village gets 3G signal through Vodafone programme

Thursday, December 3rd 2015

Fownhope has been provided with a reliable 3G signal as part of the operator’s Rural Open Sure Signal (ROSS) programme. Vodafone is bringing connectivity to up to 100 rural communities in mobile not-spots – areas with...

Brits waste two working days a year on nuisance calls and texts

Wednesday, December 2nd 2015

A YouGov survey of more than 2,000 adults, commissioned by the National Accident Helpline, found that 15.24 hours a year are wasted a year, equivalent to six weeks (40 days) across their adult lives. Almost eight hours a...

Sky Go app launched on Amazon Fire tablets in time for Christmas

Wednesday, December 2nd 2015

The announcement comes as Sky kicks off its festive TV schedule and gives Amazon Fire users access to up to 70 channels live and on demand. Luke Bradley-Jones, Sky’s director of TV products, said: “It’s brilliant that...

New Ofcom app lets you check the quality of your home broadband

Tuesday, December 1st 2015

The Ofcom Wi-Fi Checker, which runs on tablets and smartphones, tests a user’s home or work wi-fi set-up and offers tips on how to get more out of their broadband connection. The launch of the free app coincides with the...

Gigaclear starts work on fibre broadband network in rural Essex

Tuesday, December 1st 2015

Gigabit broadband provider Gigaclear is installing its pure fibre cable network directly into more than 4,500 premises in the east of Epping Forest Direct as part of the £7.5m Superfast Essex Rural Challenge...

Churchill's causeways helping fibre broadband rollout in Orkney

Monday, November 30th 2015

The Churchill Barriers, built on the orders of Winston Churchill after the sinking of HMS Royal Oak by a German U-boat in 1939, are being used to run network cables to help the rollout of superfast broadband. The barriers,...

Coventry office block gets gigabit broadband connection

Monday, November 30th 2015

The CV5 building at Coventry Business Park has become the latest business premises to be served by broadband provider WarwickNet. Firms based in the building can now access internet speeds up to 1Gbps – 10 times faster than...

Glasgow to become Scotland's third 'gigabit city'

Friday, November 27th 2015

Gigabit provider CityFibre has partnered with Scottish ISP HighNet to offer high-speed services that are expected to benefit 15,000 businesses in Glasgow. The move follows similar projects in Aberdeen and Edinburgh...

Gigabit broadband arrives in Sheffield

Thursday, November 26th 2015

Pearl Works and Mandale House, both in the centre of Sheffield, are offering broadband speeds of 1,000Mbps – more than 135 times faster than traditional services. Hyperoptic installs fibre all the way into the...

Nicola Sturgeon praises Scottish community broadband project

Wednesday, November 25th 2015

Nicola Sturgeon congratulated the Humbie & Lammermuir Community Enterprise (HLCE) for its work in providing better broadband for homes and businesses in Humbie, Fala and neighbouring areas. Connections to the first 12 homes...

Poor mobile signal is putting off a third of home buyers or renters

Tuesday, November 24th 2015

The survey of more than 2,000 people, carried out by mobile analytics company RootMetrics, found that 83% of people had suffered poor mobile signal at home. 47% suffered poor call quality and 54% had experienced difficulties...

Talkmobile offers double data on 12-month SIM-only tariff

Tuesday, November 24th 2015

The tariff also includes 3000 minutes and 5000 texts for £10 per month. This deal is part of a raft of mobile offers launched in the run-up to Black Friday and Cyber Monday and will run until Monday 30 November. Talk...

BT Sport now available contract-free

Monday, November 23rd 2015

Customers must subscribe to a 12-month broadband deal to get this offer. Existing broadband customers can also get this deal if they are signing up to BT Sport on the app and online for the first time. Previously, BT Sport was...

Now TV knocks 40% off its £24.99 bundles

Friday, November 20th 2015

Customers can choose from three bundles, each one includes a Now TV box (worth £14.99) and free passes to either Sky Movies, Sky Entertainment or Sky Sports channels on a monthly or daily basis. The Now TV box provides access...

Plusnet launches self-installation for fibre customers

Wednesday, November 18th 2015

The new Plusnet Hub One eliminates the need for an engineer to visit and means customers can set up their own router on the day their new broadband service goes live. Plusnet said the new self-install process will be...

EE refused to let cancer patient delay mobile bill

Wednesday, November 18th 2015

Rob Richardson was diagnosed with testicular cancer in August and had surgery soon after, leaving him unable to work and reliant on statutory sick pay of £80 a week, topped up by his savings which have now run out. The...

'My BT broadband crashes every time the phone rings'

Tuesday, November 17th 2015

Damian Stoupe upgraded to BT Infinity 2 in January but said he has never been able to get speeds anywhere near the advertised 70Mbps. The Openreach engineer who fitted the equipment recorded speeds of 40Mbps when it was...

Fibre broadband rollout using Bristol's underground ducts gets underway

Monday, November 16th 2015

A contract signed last week will see internet providers ITS Technology Group and Net Support UK use a network of ducts built in the 1970s to provide fibre services to businesses around the city. In a joint venture dubbed BNET...

Investment from BT's rivals means better broadband deals for consumers

Friday, November 13th 2015

Malcolm Corbett, CEO of the Independent Networks Co-operative Association (INCA) said investment in broadband infrastructure would “unleash” innovation. “From our point of view, the big news is that there is investment...

Cornwall 'reaping the benefits' of prioritising fibre broadband rollout

Thursday, November 12th 2015

Bill Murphy said the county made a commitment not only to roll out fibre services but also to drive take-up of the high-speed technology. Superfast Cornwall – the project delivering the government’s rollout plans in the...

'BT cut off my phone line and gave it to my neighbour'

Wednesday, November 11th 2015

Jerry Haslett said the mistake could be costing him up to £750 a day because it has made it so difficult to run his business. Mr Haslett runs fuel supply company Celtic Fuel Oils from his home near Caldicot,...

Gigaclear boss: Not long until everyone has ultrafast broadband

Tuesday, November 10th 2015

Gigaclear CEO Matthew Hare compared ultrafast speeds to “running water”, saying once people have experienced them, they struggle to manage without them. “Making, building, designing, advising and marketing...

Lack of broadband could leave new fossil museum stuck in the stone age

Monday, November 9th 2015

The charity building the museum can't afford the tens of thousands of pounds to fund the installation of a broadband connection in the Dorset village of Kimmeridge, which suffers from poor broadband and mobile coverage. The...

PM promises 10Mbps broadband to 'every home that wants it'

Saturday, November 7th 2015

Prime Minister David Cameron will announce plans to introduce a new Universal Service Obligation (USO) which will give people the legal right to request a connection of 10Mbps, no matter where they live. The move is part of...

Virgin says record customer growth is down to its 'unrivalled' broadband

Friday, November 6th 2015

The company's results for the three months ending 30 September show that 42,000 customers signed up to the provider in the quarter – the highest gain recorded in those three months since Virgin Media was created in 2007. The...

Sky 'completes the set' with rights to extended Premier League highlights

Friday, November 6th 2015

The broadcaster already has the rights to 126 live games from next season, as well as mobile clips from all 380 Premier League matches. Now a new three-year agreement means viewers will be able to see extended highlights shown...

'Virgin Media broadband is nothing like the service I signed up for'

Friday, November 6th 2015

Olwen Hill from Bromley, Greater London, switched from TalkTalk to Virgin in May but has been dogged by problems from the outset. “Installers split a doorframe when drilling through for wiring and flung the green cable...

Fibre broadband for Cotswolds community 'in time for Christmas'

Thursday, November 5th 2015

The gigabit provider is using fibre to the premises (FTTP) technology – which bypasses BT’s copper network – to connect more than 6,000 homes and businesses in the area. The rollout forms part of the second phase of the...

Deaf charities welcome Ofcom research into BT's text relay service

Thursday, November 5th 2015

But Action on Hearing Loss and the National Deaf Children’s Society said more need to be done to improve the service and to make people aware it exists. BT's Next Generation Text Relay (NGTR) service allows people with...

Broadband expert hails 'economical solution' to delivering faster speeds

Thursday, November 5th 2015

Lincoln Lavoie (pictured) said fibre broadband is a futureproof long-term solution but comes “at a huge cost”. He said G.fast, which uses a combination of fibre cables and existing copper wires, is a “great solution”...

Fibre broadband boost for Nottinghamshire villages

Thursday, November 5th 2015

The communities will either get fibre for the first time, or have their current broadband boosted to superfast speeds by 2018 as part of the second phase of the Better Broadband for Nottinghamshire (BBfN) programme. More than...

Virgin boosts top business broadband speeds to 300Mbps

Wednesday, November 4th 2015

The service will deliver what Virgin claims are the fastest widely available broadband speeds in the UK. The announcement comes just a day after the company started offering free broadband installation to small businesses...