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Business declines for Stoke-on-Trent café after BT loses its phone number

Friday, July 17th 2015

The owners of Zest Café Bistro in Stoke-on-Trent wanted to move from Sky to BT for a better broadband deal. But despite telling BT they wanted to keep their landline number – which appears on all their advertising...

Freesat launches new 'affordable' set-top box recorder

Thursday, July 16th 2015

The new box gives consumers an "affordable alternative" as households bills – and particularly pay TV prices – continue to rise across the UK, Freesat said. It comes with Freetime, which allows users to pause, rewind and...

Fibre broadband making a 'massive difference' on Holy Island of Lindisfarne

Thursday, July 16th 2015

Engineers from Openreach, BT’s network maintenance business, overcame a range of challenges to bring superfast speeds to the island as part of the iNorthumberland programme. As well as battling the North Sea, which covers...

Fibre broadband in Scottish town is ‘important step’ in superfast rollout

Thursday, July 16th 2015

The number of premises in Whitburn with access to fibre could even increase as Openreach engineers complete the upgrade to the area. The investment has been welcomed by the local council. Councillor Cathy Muldoon, West...

Ofcom to consult on splitting Openreach from BT

Thursday, July 16th 2015

Deciding on the future of Openreach forms a key part of Ofcom’s digital communications review – an overarching review of the UK’s fixed and wireless networks to make sure they work for consumers. In a statement released...

Can't get a decent mobile signal? Blame archaic planning laws, says Vodafone boss

Wednesday, July 15th 2015

Petek Ergul, Vodafone UK’s head of networks, said there needs to be a “complete change of mindset” in the way efforts to improve infrastructure are dealt with to allow network improvements to be rolled out faster. Ms...

1 in 10 young people admit accidentally making in-app purchases

Wednesday, July 15th 2015

A survey by e-safety charity Childnet found that 12% had spent money accidentally in this way. The results of the survey reveal that 95% of 11 to 18-year-olds have downloaded an app, with 59% paying for an app and just over a...

EE customers to get flood risk warnings on their mobiles

Wednesday, July 15th 2015

Messages from the Environment Agency’s Floodline Warnings Direct service will be sent to EE customers in what is the first time warnings have been issued directly through a mobile provider. The scheme is being rolled out...

Suffolk MP calls for answers in commons rural broadband debate

Tuesday, July 14th 2015

Dr Dan Poulter (Con – Central Suffolk & North Ipswich) also called for the government to bring forward plans to get broadband to the ‘final 5%’ not currently included in the superfast rollout. In a series of questions...

Newlyweds left without internet, TV or phone for three months

Tuesday, July 14th 2015

Ivano Magiulli and wife Chloe, who married at the end of May, were cut off a month before their wedding, leaving them stuck without a phone or broadband as they finalised the details of their big day. Despite around 30 calls...

Seven in 10 Sky broadband customers choose to keep adult content filter

Tuesday, July 14th 2015

In January Sky said it was going to automatically switch on its Broadband Shield for all of its customers. They could then opt-out of the filter if they chose. When it first introduced Sky Broadband Shield in 2013, Sky asked...

Digital Scotland delivers fibre broadband to ‘out of reach’ homes

Monday, July 13th 2015

The 60,000 homes and businesses in more than 130 locations across Scotland were served by ‘exchange only’ lines, which run directly from the telephone exchange to the premises, bypassing the usual roadside cabinets used by...

Vodafone brings 3G mobile signal to north Wales country park

Monday, July 13th 2015

Loggerheads Country Park in Denbighshire, which previously suffered with unreliable signal and slow speeds, now has access to 3G thanks to Vodafone’s Rural Open Sure Signal (ROSS) programme. The initiative uses...

Fibre broadband making a ‘huge difference’ to Blyth digital skills charity

Monday, July 13th 2015

The Blyth Resource and Initiative Centre (BRIC) gives job seekers the digital skills they need to find work and runs a number of vocational courses that need reliable internet access. The charity is one of more than 17,500...

Government wants taller masts to boost UK’s mobile coverage

Monday, July 13th 2015

In a document outlining efforts to improve Britain’s productivity, chancellor George Osborne and business secretary Sajid Javid said too many businesses and homes are being hampered by slow connections. The document,...

‘Appalling’ service leaves Vodafone customer without mobile signal

Friday, July 10th 2015

Steven Etheridge said he phoned Vodafone several times a day after his signal suddenly disappeared on Monday, but was left “shocked” by the response from the operator. He said he was promised calls back that never came,...

Vodafone aims for 100% 3G and 4G mobile coverage in Swindon

Friday, July 10th 2015

The upgrade is part of the operator’s £2bn nationwide network and service investment across 2014 and 2015, and is the latest in a series of areas to benefit. The multi-million pound investment will bring stronger indoor and...

BT calls for Ofcom to investigate Sky dominance of pay TV market

Friday, July 10th 2015

John Petter, CEO of BT’s consumer division, claimed a lack of competition in pay TV had led to high prices and poor outcomes for consumers. His comments are the latest in a war of words between BT and Sky and follow calls by...

BBC and ITV strike deal to keep Six Nations rugby on free-to-air TV

Thursday, July 9th 2015

The RBS 6 Nations today confirmed the new deal, which keeps the championship on free-to-air television. Live coverage of all Scotland, Wales and France home games from 2016 to 2021 will be broadcast by the BBC, while matches...

Gloucestershire councillors to investigate county's poor mobile coverage

Thursday, July 9th 2015

Gloucestershire County Council’s Economic Growth Overview and Scrutiny Committee will investigate how mobile providers can improve coverage in the area after a motion was passed unanimously by county councillors at a meeting...

Sky to subtitle most popular on-demand TV content by next summer

Thursday, July 9th 2015

Ian Rosarius, Sky’s director of product design and development, said 90% of the broadcaster’s linear content across 26 channels is available with subtitles. This programming can be recorded and played back with the...

EE customer demands refund after being 'mis-sold' TV and broadband

Thursday, July 9th 2015

Nathan Reed was offered EE TV and broadband when he went to an EE store to upgrade his mobile phone. He was told that, if he upgraded, his internet speed would be faster than his existing Sky broadband – 60Mbps instead of...

Experts disappointed by ‘little reference’ to broadband in budget

Thursday, July 9th 2015

Telecoms and broadband did not appear to get a mention in Chancellor George Osborne’s speech in the Commons, and the budget itself only appeared to contain one brief reference to the subject, regarding the south...

TV binge viewing is on the rise - and becoming more acceptable

Thursday, July 9th 2015

A survey by set top box manufacturers TiVo found that binge viewing is becoming both more popular and more socially acceptable. Negative perception of binge viewing has dropped to 30% of respondents compared to 53% two years...

Superfast broadband extension will ensure Wales 'doesn't get left behind'

Wednesday, July 8th 2015

Superfast Cymru has already given access to fibre broadband to 480,000 homes and businesses not covered by commercial rollouts. The additional premises are made up of new-builds and those that service providers had planned to...

Parents fear 'bill shock' from children using mobile apps

Wednesday, July 8th 2015

The UK regulator for premium rate phone services, PhonepayPlus, found that 12% of UK parents – 1.3m people – have had a child run up an unexpectedly high bill by making in-app purchases. According to the UK representative...

Now TV 'no contract' claims were not misleading - ASA

Wednesday, July 8th 2015

Six people complained that the claim ‘no contract’ was misleading as monthly passes for the service automatically renew unless they are cancelled. Following an investigation, the Advertising Standards Authority (ASA) said...

Failure to agree broadband deal will leave Devon and Somerset with 'dial-up speeds'

Wednesday, July 8th 2015

Graham Long, from Upottery Parish Council in East Devon, said the counties will be stuck with "dial-up speeds", putting the blame firmly at the feet of Connecting Devon and Somerset (CDS) project bosses. Last month, Devon...

TV licence will be revamped to include BBC iPlayer

Tuesday, July 7th 2015

The Department for Culture, Media and Sport (DCMS) said the government will bring forward legislation in the next year to “modernise the licence fee” to cover public service broadcast catch-up TV. At the moment, a loophole...

'Momentous day' as fibre broadband arrives in Stornoway

Tuesday, July 7th 2015

Around 3,600 premises in the Outer Hebridean town will be the first to have access to superfast speeds following what has been described as a “momentous day”. Customers connected to the network through the first 11 live...

EE launches new own-brand 4G smartphone

Tuesday, July 7th 2015

The Rook costs £39 for existing EE customers, although they will have to buy a £10 top-up at the time of purchase. The new device is available to new EE pay as you go customers for £49. According to EE, the Rook is the...

Staffordshire's superfast broadband rollout reaches 50,000 homes

Tuesday, July 7th 2015

Superfast Staffordshire, part of the government’s Broadband Delivery UK (BDUK) programme, is a partnership between Staffordshire County Council and BT. The latest parts of the county to benefit from the rollout include areas...

Rural Berkshire homes to get 1Gbps fibre broadband

Monday, July 6th 2015

More than 11,700 homes and businesses in West Berkshire will be connected directly to Superfast Berkshire’s fibre network – bypassing BT’s copper wires. Gigaclear will use the technology, known as fibre to the premises...

Hyperoptic introduces 'no contract' fibre broadband option

Monday, July 6th 2015

The company, which offers fibre to the premises (FTTP) broadband, said it is putting customers first by offering “complete flexibility”. Monthly costs for a broadband only service range from £24 for a 20Mbps service, to...

Digital Durham takes fibre broadband to thousands more Teesdale homes

Monday, July 6th 2015

Parts of Cockfield, Copley, Cotherstone and Staindrop are now be able to access high-speed fibre broadband network, with parts of Barningham, Bowes, Gainford and Middleton-in-Teesdale due to upgraded by the end of June...

Hyperoptic named 'best superfast broadband' at ISPA awards

Friday, July 3rd 2015

The fibre to the premises broadband provider took the title at last night’s annual ISPA awards, as well as winning ‘best consumer fixed broadband’ and ‘best use of digital’. The ISPA awards celebrate innovation and...

Dartmoor and Exmoor to get wireless broadband network

Friday, July 3rd 2015

Connecting Devon and Somerset (CDS) has announced it is partnering with wireless specialist Airband for the next phase of the superfast broadband programme across the national parks. Phase 1 of the CDS programme is on track to...

Superfast Cornwall fibre broadband progress 'unquestionable and staggering'

Friday, July 3rd 2015

Independent research published today suggests that the project has led to the creation of 2,000 new jobs in Cornwall, and safeguarded a further 2,500. The programme, which started in 2010, has already made fibre broadband...

EE fined £1m by Ofcom for 'serious failings' in complaints handling

Friday, July 3rd 2015

An investigation by the regulator found that between July 2011 and April 2014, some EE customers were not given correct information about their right to take their complaint to an independent body called the Alternative Dispute...

Average Briton spends £144 a year on streaming and downloads

Thursday, July 2nd 2015

The pan-European study by Samsung also found that almost half of Britons (46%) now stream TV, movie or video content at least once a week. The findings are part of Samsung’s annual Techonomic Index 2015, which surveyed...

Fibre broadband to reach 98% of West Yorkshire by end of 2018

Thursday, July 2nd 2015

The contract between West Yorkshire Combined Authority (WYCA) and BT will bring superfast speeds to premises across West Yorkshire and York. This second phase of the project will build on work already undertaken by Superfast...

Broadband customer slams Virgin Media's 'filthy web of lies'

Thursday, July 2nd 2015

Rob Tucker suffered months of stress, contacting them more than 50 times via email, phone, Twitter and online complaint forms before he finally got to the bottom of the issue and could cancel his service. Eventually, an...

Half of UK sports fans admit watching matches while at work

Thursday, July 2nd 2015

The research, commissioned by NOW TV, found that 47.9% of people surveyed admitted to putting their work to one side to watch sport on a tablet or mobile device. More than a quarter (27%) admitted watching sport in secret,...

BBC Three online move gets green light from BBC Trust

Wednesday, July 1st 2015

Giving its provisional conclusions on plans to axe the channel and move it online, the trust said that the "long-term future of broadcasting is online”. But it said a move of BBC Three would have to come with a commitment to...

Essex residents to get ultrafast broadband speeds from Gigaclear

Wednesday, July 1st 2015

The project, part of Superfast Essex’s ‘Rural Challenge Project’, will see Gigaclear deliver its pure fibre network across the north east of Epping Forest District. The move will bring upload and download speeds of up to...

EU mobile roaming charges to be scrapped by June 2017

Wednesday, July 1st 2015

A deal reached yesterday means mobile users will pay the same prices for calls, texts and mobile data when travelling in the EU as they do at home. Announcing the changes, the commission said a series of technical conditions...

'Biggest call changes in a decade' come into effect today

Wednesday, July 1st 2015

From today, all numbers that begin 0800 or 0808 will become free for consumers to call from both mobiles and landlines. Charges will also become clearer for calls to numbers starting 084, 087, 09, and 118. Ofcom is...

Set-top box manufacturer to launch range of Freeview Play boxes

Tuesday, June 30th 2015

Freeview Play is a new subscription-free service that combines live TV with on demand content from BBC iPlayer, ITV Player, All4 and Demand 5. Manhattan will produce a stand-alone receiver as well as two digital recorders that...

EE, Vodafone and BT top table of most complained-about providers

Tuesday, June 30th 2015

EE was the most complained-about broadband and landline provider for the period, while Vodafone generated the highest amount of mobile complaints. BT was the most complained-about pay-TV provider for the ninth consecutive...

Women spend more than two days a year on the phone to mum

Tuesday, June 30th 2015

Research from the Post Office revealed that women talk to their mum on the phone for just over an hour a week on average. Men spend around half as much time chatting on the phone to mum. The results of the Post Office...

Vodafone scheme brings 3G mobile coverage to Wiltshire village

Tuesday, June 30th 2015

Broad Chalke is the latest community to receive mobile coverage through Vodafone’s Rural Open Sure Signal (ROSS) programme. The scheme uses 'femtocell' technology to bring reliable 3G voice coverage and mobile internet...

UK has the world's fastest mobile broadband connections - report

Monday, June 29th 2015

Akamai’s State of the Internet report looks at broadband adoption and connection speeds in the first three months of 2015. It found the UK’s average mobile connection speed of 20.4Mbps to be the fastest of 62 countries...

New parliamentary group aims to speed up 'very slow' broadband rollout

Monday, June 29th 2015

The Broadband and Mobile Telecoms Committee has been set up by a group of MPs, mostly from the south west of England. Ian Liddell-Grainger (Con – Bridgwater and West Somerset) has been appointed as the group’s...

ICO raids Manchester call centre suspected of making nuisance calls

Friday, June 26th 2015

Staff from the ICO – the independent body that upholds information rights in the UK – searched a south Manchester call centre and office thought to contain an automatic dialler suspected of making 100,000 calls a day. It...

International call company Lebara launches new entertainment service

Friday, June 26th 2015

Lebara, which offers a range of services for migrants all over the world, is calling its new multi-ethnic service Lebara Play. More than 150 TV channels and 3,000 movies in 13 languages will be featured on the service, which...

Ericsson to help BT deliver Champions League TV coverage

Thursday, June 25th 2015

The communications provider has been appointed to design, build and run BT Sport Europe, free-to-air service BT Sport Showcase and BT Sport UHD, the UK’s first ultra high-definition – or 4K – channel. Ericsson will also...

John Lewis to sell Vodafone mobile contracts and SIM-free smartphones

Thursday, June 25th 2015

The retailer is also offering a range of SIM-free smartphones on its website. Handsets including the Samsung Galaxy S6 Edge and Microsoft’s Lumia 640 are available to buy now and all come with a two-year guarantee. Apple...

Ofcom should force providers to deliver advertised broadband speeds - INCA

Thursday, June 25th 2015

Malcolm Corbett, CEO of the Independent Networks Cooperative Association (INCA), welcomed the regulator’s plans to allow people to exit their broadband contracts if they suffer from persistent problems or slow speeds. But...

EE named fastest and most reliable mobile network in London

Wednesday, June 24th 2015

The company has been ranked first by RootMetrics for its overall mobile network performance in the capital since April 2013. RootMetrics’ latest tests put EE ahead of its rivals for reliability, speeds and text performance,...

MP backs campaign for more subtitles for on-demand TV

Wednesday, June 24th 2015

Labour MP Lilian Greenwood yesterday submitted a Private Members Bill backing the Subtitle It! campaign being run by deaf charity Action on Hearing Loss. The campaign calls on the government to introduce subtitling and audio...

TalkTalk to offer ultrafast fibre in York for the same price as standard broadband

Wednesday, June 24th 2015

The new service, called Ultra Fibre Optic, will come as standard with TalkTalk’s three consumer packages – SimplyBroadband, Essentials TV and Plus TV. It will also be available to small and medium sized firms signing up to...

'Almost impossible' to find out if new-build homes will have decent broadband

Tuesday, June 23rd 2015

Glenn Peacey, programme manager for the Hampshire Superfast Broadband programme, said consumers deserve to know what coverage is going to be achieved in their area. Hampshire County Council is calling on the government to give...

Weardale homes get fibre broadband in 'landmark moment'

Tuesday, June 23rd 2015

Digital Durham, the superfast broadband project for County Durham, announced that fibre had arrived in Weardale, with parts of Tow Law, Hamsterley and Wolsingham the first locations to be reached. A further 4,000 homes and...

'Charging bull' to give EE customers a power boost at Glastonbury Festival

Tuesday, June 23rd 2015

The company has unveiled an EE Power Bar charging in the form of a larger-than-life bull statue, inspired by a prize-winning Somerset bull called Field Marshall, who once held the title of ‘Britain’s Biggest Bull’. The...

Manchester gets £75m Virgin Media broadband boost

Monday, June 22nd 2015

A £75m investment in the city will make speeds of 152Mbps available to 150,000 homes and businesses, as well as creating 500 new jobs. The project will take the total number of premises in Manchester covered by Virgin Media...

Ofcom increases number of TV channels with subtitle targets

Monday, June 22nd 2015

Certain channels are required to provide what are known as access services to help people with sensory impairments understand and enjoy TV programmes. Ofcom is responsible for deciding which channels are affected and to what...

People 'don't care' about fibre, they just want broadband that works - expert

Monday, June 22nd 2015

Roy Shelton, CEO of ITS Technology Group, said people don’t care whether they have “fibre or an elastic band”, providing it allows them to do what they want to do. Mr Shelton spoke to Cable.co.uk after delivering a...

‘Go-getting’ rural Scottish communities get £100,000 to build own broadband network

Monday, June 22nd 2015

Around 350 people in more than 150 premises around Loch Tay in Perthshire will benefit from the new service. Residents have been developing a community-led project with the aim of building their own broadband...

Vodafone boosts 3G and 4G mobile coverage in Bournemouth

Monday, June 22nd 2015

The network upgrade is bringing stronger indoor and outdoor coverage in Bournemouth, as well as mobile internet services. It is part of Vodafone’s £2bn nationwide investment in its network across last year and this...

Vaizey praises fibre broadband rollout for transforming Oxfordshire’s ‘digital landscape’

Friday, June 19th 2015

Mr Vaizey’s comments come as the rollout of superfast broadband in Oxfordshire reaches more than 50,000 homes and businesses. The latest communities to get fibre broadband for the first time as part of the Better Broadband...

Vodafone launches 'premium' 4G smartphone with new Smart Ultra 6

Friday, June 19th 2015

The Vodafone Smart Ultra 6 is the company’s new flagship 4G device and is available for £125 on pay as you go or free on pay monthly bundles. The phone has a 5.5 inch full HD display and a Snapdragon 615 Octa core...

Ofcom changes make switching broadband provider simpler

Friday, June 19th 2015

Changes put in place by Ofcom will make it easier to switch between providers that use the broadband network operated by Openreach – including BT, EE, Sky and TalkTalk. From Saturday 20 June, a new ‘one touch’ process...

Two months of ‘broken promises’ and 29 phone calls just to get BT broadband working

Friday, June 19th 2015

Kerry Smith, from Kempston, Bedfordshire, ordered fibre broadband online on 5 March but after waiting two weeks, called BT only to find out that his order had been lost. This was the first of a series of phone calls that...

Shropshire councillor defends county's fibre broadband rollout

Thursday, June 18th 2015

Steve Charmley, Shropshire Council’s deputy leader and its cabinet member responsible for broadband, said he wanted to “dispel some of the myths” about the Connecting Shropshire programme through an open letter. In the...

Cumbria Police replace pocket notebooks with new 4G smartphones

Thursday, June 18th 2015

The Samsung Galaxy Note 4s are equipped with specialist policing apps and services to help cut down on administration – and will replace the traditional pocket notebook. Cumbria Constabulary believes the devices will help...

Fibre broadband will make Kirklees one of world's most 'digitally advanced places'

Thursday, June 18th 2015

Infrastructure provider CityFibre is rolling out a pure fibre network with the aim of making Kirklees one of the best digitally connected regions of the UK. The network will initially serve businesses and public sector sites...

An extra 3,000 Dorset premises to be 'transformed' by superfast broadband

Thursday, June 18th 2015

Superfast Dorset has already passed more than 40,000 premises, including many communities which did not previously have fibre broadband. And an extra £3m investment is part of an agreement to extend the contract between...

BT/EE deal will deliver ‘seamless’ broadband and mobile connections

Wednesday, June 17th 2015

BT’s CEO Gavin Patterson said the acquisition would create a “true UK digital champion” and a highly competitive market. EE boss Olaf Swantee said the deal would result in continued investment to boost what he...

Four in 10 British homes blighted by mobile not-spots

Wednesday, June 17th 2015

A study by mobile network testing company Global Wireless Solutions (GWS) found that 40% of Britons are not able to get a mobile signal somewhere in their house. The research, which polled 2,000 UK adults, found that 32%...

Brits working from home held back by slow broadband

Wednesday, June 17th 2015

Research by gigabit broadband provider Hyperoptic suggests that people work longer hours at home but still feel they are more productive in the office, largely due to poor connectivity at home. According to the Office of...

US network behind Breaking Bad to launch UK channel for BT customers

Wednesday, June 17th 2015

AMC in the UK will debut in September with the exclusive UK television premiere of Walking Dead spin-off series Fear the Walking Dead. The channel will showcase other soon-to-be-announced dramas from AMC Networks, series from...

Three: Mobile firms should work with rail bosses to improve signal on trains

Wednesday, June 17th 2015

Phil Sheppard, director of network strategy and architecture at Three, called for collaboration between mobile companies and rail operators, as well as hotels, to help ensure customers can get mobile coverage wherever they...

NOW TV to launch new streaming box and Sky Sports monthly pass

Wednesday, June 17th 2015

The month pass will give customers access to all seven Sky Sports channels for £31.99 and will be available in time for the kick-off of the new football season. It follows the launch of a £6.99 day pass and a £10.99 week...

Lincolnshire broadband rollout to reach another 4,000 homes

Tuesday, June 16th 2015

The Northern Lincs Broadband (NLBB) project has rolled out 154 fibre cabinets across the county, passing 31,000 homes and businesses. A second phase of the multi-million pound programme will take the technology to a further...

EE adds to range of own-brand devices with new Harrier Tab

Tuesday, June 16th 2015

The Harrier Tab is available to buy in EE stores and online from today and uses the latest Android 5.1 Lollipop operating system. It features an eight-inch full HD screen and 8MP rear-facing and 2MP front-facing cameras, 2GB...

LGBT advice website blocked by Vodafone

Tuesday, June 16th 2015

The problem was discovered when a user realised they could not access the website, which provides mainly financial advice to the LGBT (lesbian, gay, bisexual and transgender) community, because it was blocked by Vodafone’s...

Extra investment in broadband will keep Cornwall among world’s best-connected rural areas

Tuesday, June 16th 2015

Cornwall Council has agreed a new £7.6m deal that is hoped to bring superfast broadband access to at least 8,600 more premises across the region by 2018. So far, more than 60,000 premises in Cornwall and the Isles of Scilly...

Fibre broadband opens up a ‘whole new world’ to West Yorkshire town

Monday, June 15th 2015

Superfast West Yorkshire has connected a cabinet in the town that will allow 629 homes and businesses to access fibre broadband. The cabinet is the largest in the project area in terms of the number of premises it...

Hampshire council wants legal powers to make sure new-build homes have superfast broadband

Monday, June 15th 2015

Hampshire County Council wants local authorities to be given clear legal powers to demand new developments have access to superfast speeds as part of the planning process. The council wants house buyers to be given more...

Roaming mobile sim is 'straightforward' solution to not-spot problem

Monday, June 15th 2015

Anywhere Sim connects to the network with the best signal, similar to the way phones ‘roam’ while abroad, and is hoped to help consumers avoid being stuck in a not-spot – an area of little or no mobile signal. It will...

Northumberland community urged to invest in fibre broadband scheme

Monday, June 15th 2015

Cybermoor Networks has started laying fibre optic cables alongside part of an old railway track between Alston and Haltwhistle in the South Tyne Valley. It has also launched a ‘community share offer’, which allows...

New three-digit electricity helpline will ‘cut through confusion’

Monday, June 15th 2015

The service, which is being developed by the electricity industry for launch in April 2016, will use the number 105. It will connect callers who may have experienced a power cut, network safety issue or related welfare concern...

Ofcom changes will help rural broadband users stuck with slow speeds

Friday, June 12th 2015

The Countryside Alliance said the measures, which will allow customers to switch broadband, mobile and landline providers more easily, are a welcome step. Ofcom announced the new measures yesterday as part of a strengthened...

Upmarket London homes to get Hyperoptic broadband after residents successfully petition developers

Friday, June 12th 2015

Residents on the Royal Arsenal Riverside development in Woolwich, south-east London, had complained of “useless” internet speeds on the development. As reported by Cable.co.uk last week, some said they were “completely...

Freephone numbers finally set to become free for mobile users

Friday, June 12th 2015

From 1 July, numbers starting 0800 and 0808 – which currently incur charges if called from a mobile – will be free from all phones. Landline and mobile charges for calling numbers starting 084, 087, 09 and 118 will also be...

Superfast broadband rollout often 'invisible' to frustrated consumers, says BT boss

Friday, June 12th 2015

But Simon Roberson, BT’s regional partnership director for the North East, said the project is "astonishing" both in its scale and the challenges it is overcoming to reach remote areas. The telecoms giant has most of the...

Scottish island community working with BT to get fibre broadband to remote parts of Skye

Friday, June 12th 2015

Minginish, a peninsula on the southern part of the Isle of Skye, is set to be included in the rollout of high-speed broadband by Digital Scotland. But residents fear the rural nature of the area will mean that some premises...

Cotswolds gigabit broadband service will be 'the envy of all'

Thursday, June 11th 2015

Gigaclear will provide some of the hardest-to-reach communities in the county with fibre to the premises broadband. The gigabit provider was awarded the contract by Gloucestershire County Council as part of phase two of the...

BBC Cardiff Singer of the World to be streamed globally for the first time

Thursday, June 11th 2015

The contest, known as a showcase for opera and recital singers starting their careers, sees 20 singers from across the world compete for the coveted title from 14-21 June. The finalists' performances in Cardiff will be...

Customers can end contract if broadband is too slow - Ofcom

Thursday, June 11th 2015

The measures, aimed at protecting and empowering consumers, will allow customers to switch broadband, mobile and landline providers more easily as part of a strengthened Code of Practice. Ofcom CEO Sharon White (pictured) is...