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Virgin Media customers set for 4.7% price rise in November

Wednesday, August 2nd 2017

The majority of customers will see their bills increase by between £1.99 and £3.99 as an average hike of 4.7% kicks in. Virgin has started writing to customers to explain the changes and said some people will see a change...

BT offers to deliver universal 10Mbps broadband service by 2022

Monday, July 31st 2017

The telecoms giant is ready to invest between £450m and £600m – and use a range of broadband technologies – to help the government deliver its target of universal coverage. BT’s proposal means the government must now...

O2 customers saving millions thanks to exclusive Priority deals

Monday, July 31st 2017

The perk gives O2 customers exclusive access to offers and prize draws from high street and online brands, as well as the chance to get concert tickets up to 48 hours before general release. Customers can expect this to...

EE named UK's top mobile network - but Vodafone and Three on top in devolved nations

Thursday, July 27th 2017

But it’s a different story in three of the four home nations, with Vodafone winning in Northern Ireland and Three coming out on top in Scotland and Wales. EE was named best performing operator in England and claimed the...

Sky and Devialet launch 'immersive' Sky Soundbox speaker unit

Thursday, July 27th 2017

According to Sky and manufacturer Devialet, the device delivers an immersive 360 degree sound from a single speaker unit. Sky Soundbox will be offered to new and existing Sky customers for £299 when it goes on sale in the...

Cross-party group of MPs prepares to declare war on poor broadband – again

Monday, July 24th 2017

The original BIG report, signed by some 90+ MPs, called on Ofcom and the government to force BT Openreach to split its ‘natural monopoly’ – a term used in the report to describe BT’s ownership of the Openreach network...

Tesco announces new tariffs for Samsung Galaxy J5 and Moto E4

Monday, July 24th 2017

And to celebrate the release of Cars 3, the provider is also giving all new and upgrading customers a free three-month subscription to DisneyLife. Tesco is offering the Samsung Galaxy J5 2017 for £18.50 a month with 500MB...

Virgin Media launches new app and kicks off 'All the Football' campaign

Friday, July 21st 2017

The My Virgin Media app shows users a summary of their package, recent transactions and their bill balance. It allows them to make credit and debit card payments on the go, and check their service status. If there’s a...

TalkTalk rolls out new features to tackle nuisance calls

Thursday, July 20th 2017

Customers can now block up to 100 numbers through their handset using the Last Caller Barring service, which has been activated for all customers as standard. After receiving a nuisance call, users can dial 14258 (1HALT) to...

Sky ad banned for claims that its broadband is 'super reliable'

Wednesday, July 19th 2017

The Advertising Standards Authority (ASA) said Sky did not have enough evidence to back up its claims and the ad was therefore likely to mislead consumers. The TV ad was shown in July last year and featured an animated dog...

Vodafone launches skill for Alexa and offers 24-hour social media support

Wednesday, July 19th 2017

Users will be able to ask Alexa for billing data, account details and information about extras from later this summer. The initiative is part of a new focus on digital customer service that sees Vodafone offer 24-hour...

ISPA hails 'hero' blogger who stopped global ransomware attack

Tuesday, July 18th 2017

Mr Hutchins, a 22-year-old Malware Tech blogger, halted the spread of ransomware that had plagued organisations around the world including the NHS. Turkish president Recep Tayyip Erdogan was given the less coveted prize of...

Sky launches new line-up of sports channels

Tuesday, July 18th 2017

The full Sky Sports package now consists of 10 channels including those five dedicated to individual sports or competitions. Other sports, including rugby union, rugby league, boxing, netball, darts and tennis, will feature...

Work starts to implement new on demand TV subtitling requirements

Tuesday, July 18th 2017

The new measure is one of a number being implemented as part of the Universal Service Obligation (USO)Digital Economy Act 2017. The Act was given Royal Assent in April and a commencement order signed today by digital...

TV viewers 'more satisfied' with Netflix than the BBC

Monday, July 17th 2017

Ofcom’s ‘BBC distinctiveness’ research shows that 65% of Netflix subscribers rate their satisfaction with the service 8 out of 10 or higher. This compares to 51% for the BBC, 50% for Sky and 48% for Amazon...

KCOM expands full fibre network in east Hull

Friday, June 30th 2017

The Hull-based provider is currently rolling out fibre to the premises (FTTP) broadband across the city as part of a £60m network investment. By the end of 2017, its fibre broadband service Lightstream will be available to...

Virgin Media adds to international channel line-up with Brit Asia TV

Thursday, June 29th 2017

The channel, which celebrates the achievements of the British Asian community in music, politics, art and fashion, is available on channel 840 from today. Brit Asia TV also broadcasts documentaries, entertainment shows and...

TalkTalk customers set for broadband price hike

Thursday, June 29th 2017

The provider said it will notify its customers of any price rises that affect them directly. Two broadband packages are increasing from tomorrow (30 June) – Fast Broadband is going from £25.50 to £27 and Faster (fibre)...

Assembly report slams London's 'embarrassing' connectivity problems

Thursday, June 29th 2017

A report by the London Assembly Regeneration Committee says not spots and “digital deserts” in areas such as Rotherhithe and Southwark leave the capital poorly served. It also slams the lack of full fibre connections in...

BT tops Ofcom list of broadband complaints

Wednesday, June 28th 2017

The telecoms giant generated 34 complaints to the regulator per 100,000 customers between January and March this year. TalkTalk was the second most complained-about broadband provider with 29, followed by two BT-owned...

1pMobile told to stop claiming it's the UK's cheapest provider

Wednesday, June 28th 2017

1pMobile made the claim on its website earlier this year and in a Facebook post said it “isn’t just the UK’s cheapest pre-pay mobile service – it’s the most flexible too”. Following a complaint, the Advertising...

Virgin Media says new broadband ad rules must consider homeworkers

Tuesday, June 27th 2017

The ASA (Advertising Standards Authority) is currently consulting on plans to change the way broadband speeds are advertised after research showed consumers are being misled by the current approach. At the moment, providers...

Theresa May's DUP deal includes £150m broadband boost for Northern Ireland

Monday, June 26th 2017

Prime Minister Theresa May and DUP leader Arlene Foster today finalised an agreement that will see DUP MPs back the Tories in key Commons votes. As part of the deal, £1bn made available to fund infrastructure, health and...

Virgin Media warns 800,000 customers to change their router password

Monday, June 26th 2017

The issue affects around 800,000 people and Virgin is also in the process of upgrading customers to the more secure Super Hub 3. An investigation by Which? found that hackers can gain access to the router “in just a few...

Vodafone: Beam-forming network technology a 'building block' of 5G

Wednesday, June 21st 2017

The operator has installed ‘Massive MIMO’ antenna panels, which use beam-forming technology to improve coverage and speeds, on two cell towers in Newbury. It is the first time Massive MIMO has been deployed in Europe and...

'Crowd-sourced' data used in Ofcom mobile report is 'inherently flawed'

Monday, June 19th 2017

Ofcom’s report ‘The consumer mobile experience’ uses crowd-sourced data to look at the performance of voice and data services. But RootMetrics, an independent mobile testing firm, said it doesn’t go far enough and...

Welsh communities to be consulted on next stage of broadband rollout

Friday, June 16th 2017

The current Superfast Cymru programme is expected to have delivered speeds of 30Mbps to around 690,000 premises when it closes at the end of December. At the end of March, superfast speeds had been made available to 645,000...

Three fined £1.9m after customers were unable to call emergency services

Friday, June 16th 2017

The telecoms watchdog said Three broke an important rule that ensures people can contact emergency services at all times. Phone networks should be configured in such a way that even when there are technical problems, calls...

Older people embracing smartphones and social media, says Ofcom

Wednesday, June 14th 2017

A report by the telecoms regulator shows that 39% of those aged 65 to 74 use a smartphone – almost double the number that did three years ago. Smartphone use among over 75s has tripled to 15% since 2013 and tablet...

Ryan Reynolds BT ad banned by advertising watchdog

Wednesday, June 14th 2017

The ad, which featured Ryan Reynolds dangling from the bottom of a helicopter, suggested that BT’s Smart Hub provided a stronger signal than routers from any other broadband provider. Online and radio versions of the ad...

EE using 'pre-5G' technology to connect mini masts on balloons

Tuesday, June 13th 2017

The operator is using what it calls ‘pre-standard 5G’ backhaul to connect its Helikite air mast – a helium balloon that provides 4G coverage in not spots, where extra capacity is needed and where permanent sites have been...

Openreach demonstrates world's first 100Gbps broadband connection

Tuesday, June 13th 2017

The demonstration uses advanced transmission technology to deliver faster speeds over a standard residential fibre to the premises (FTTP) connection. Developed alongside Huawei, the new technology would give users enough...

42% of non-voters would be more likely to vote if they could do so online

Wednesday, June 7th 2017

A poll by Cable.co.uk found that 42% of UK adults who are not planning to vote in the 8 June General Election would be more likely to cast their ballot if they could do so online. Two years ago a commission set up by Commons...

EE offers Welsh language customer service and gives Cardiff 4G boost

Friday, June 2nd 2017

The company has also tripled the capacity of its network in Cardiff as the city prepares to host the Champions League final tomorrow. As part of its efforts to improve customer service, EE is now offering Welsh language...

Virgin Media: Smartphone users not doing enough to stay safe online

Friday, June 2nd 2017

This is despite the vast majority of people (94%) believing data security is important. Virgin found that 9.4 million Brits – 19% of mobile users – have fallen victim to online fraud or cybercrime, yet many still make...

TfL set to tender for London Underground 4G network

Thursday, June 1st 2017

According to the Financial Times, Transport for London (TfL) and London mayor Sadiq Khan are in talks with a number of telecoms firms about the plans. Providers could be invited to submit bids for the work soon after the...

Sky launches new service to tackle nuisance calls

Wednesday, May 31st 2017

Sky Talk Shield lets users choose to answer the calls they want and block the ones they don’t before they are connected. Automated calls will be blocked before the phone even rings and when a person calls, users will hear...

Plusnet radio ads banned after terms and conditions read out 'too quickly'

Wednesday, May 31st 2017

One ad was for a broadband package and the other was for a mobile plan. Both featured the voice of the character ‘Plusnet Joe’. After hearing the ads on 3 March, a listener complained to the advertising watchdog that the...

Amazon launches live channels on Prime - but you'll need a TV licence to watch

Tuesday, May 30th 2017

Prime members can now add more than 40 premium channels to their account, each for an individual monthly fee. Prices range from £1.49 a month for cooking channel Panna to £9.99 for on demand and live workouts on Daily...

Government's BDUK superfast broadband spending reaches £550m

Friday, May 26th 2017

An update on the Broadband Delivery UK (BDUK) programme shows that grants to local authorities and budget transfers to devolved administrations added up to £550,832,876 in cash terms. So far, BDUK has made superfast speeds...

EE still the best mobile network in London - but rivals are catching up

Thursday, May 25th 2017

Analysis of the capital’s networks by mobile testing firm RootMetrics saw EE come out on top in three out of six categories. The operator was ahead of its rivals in terms of overall performance, network speed and data...

O2 to spend millions improving mobile coverage in London

Monday, May 22nd 2017

The operator will install 1,400 transmitters known as ‘small cells’ across the city to increase the capacity of its network and boost both indoor and outdoor signals. It will also build new cell towers and create a...

Ofcom plans to let consumers switch mobile providers by text

Monday, May 22nd 2017

The regulator is proposing that customers send a free text to the provider they want to leave in order to obtain a unique code. Customers will then need to pass on the code to their new provider, who will then arrange the...

Gigabit broadband now available to 200m people around the world

Thursday, May 18th 2017

Network testing company Viavi Solutions has updated its online Gigabit Monitor, which tracks current and planned gigabit deployments. It shows that 219m people currently have internet connections of at least 1Gbps available...

General Election 2017: What the parties say about broadband

Thursday, May 18th 2017

Here, Cable.co.uk takes a look at what each party says it will do for broadband customers and the targets it will set for the industry.Conservatives The Conservative manifesto, launched today, promises to make broadband...

Broadband provider fined £100,000 for sending millions of spam texts

Wednesday, May 17th 2017

The Hampshire-based firm, which specialises in business connections, sent more than three million texts to Vodafone, O2, EE and Three customers promoting upgrade deals. More than 1,000 complaints were made either directly to...

Wireless broadband trials bring superfast speeds to Welsh village

Wednesday, May 17th 2017

Nominet, better known as the .uk domain name registry, is running a six-month trial with nine households in Llanarth, Monmouthshire, which could lead to an eventual county-wide rollout. The technology is called TV white...

Openreach pilots new broadband technology in remote Scottish villages

Wednesday, May 17th 2017

Around 60 premises in Clachan and Whitehouse on the Kintyre peninsula and on the island of Eriskay in the Hebrides are testing Long Range VDSL connections. Those connected to fibre infrastructure via long telephone lines...

BT to show Champions League final for free on YouTube and in VR

Wednesday, May 17th 2017

The matches will also be available to watch for free on the BT website, on BT Sport channels and through the BT Sport app. The Champions League final will be shown in ultra HD, or 4K, on YouTube and in ultra HD with Dolby...

New Highlands town's first residents get ultrafast fibre broadband

Tuesday, May 16th 2017

GTC is installing fibre to the home (FTTH) infrastructure for the initial phase of 880 homes being built in Tornagrain, a planned community near Inverness. Homeowners moving in will have a choice of five broadband providers...

Vodafone says problems that led to £4.6m fine have been resolved

Tuesday, May 16th 2017

The company said customer service levels had also returned to those seen before the implementation of the new system in 2015. Ofcom’s investigation into the billing problems, which saw Vodafone fail to credit the accounts...

Three and Razer to develop mobile tariffs for gamers

Monday, May 15th 2017

The two companies will focus on co-branding “to reach out to the gaming community and youth audience” according to a statement. Three will also distribute Razer’s gaming hardware, software and accessories as well as...

Openreach to consult broadband providers on future of fibre networks

Monday, May 15th 2017

The company, which manages Britain’s national broadband network, wants to explore the level of support for a large-scale ‘full fibre’ network. It also wants to look at ways of delivering faster speeds to the 3% of the UK...

Ofcom to investigate rising cost of 118 directory enquiries numbers

Monday, May 15th 2017

The telecoms regulator said the cost of calling 118 numbers has “risen significantly in recent months as fewer people use these services”. It said there are now more than 400 directory enquiries services with call costs...

Mobile providers prepare for EU ban on roaming charges

Thursday, May 11th 2017

Sky today announced it will drop roaming fees on 1 June, allowing customers to use their monthly texts, calls and data in 36 European destinations as they would at home. But from 15 June, such charges will be banned anyway...

Leaked Labour manifesto promises 30Mbps broadband for all by 2022

Thursday, May 11th 2017

It also promises “uninterrupted 5G coverage” for urban areas, major roads and railways should Jeremy Corbyn’s party win the General Election on 8 June. The document, initially leaked to the Daily Mirror and Daily...

Company hit with record fine after making 100m nuisance calls

Thursday, May 11th 2017

Keurboom Communications Ltd was hit with the ICO’s highest ever nuisance calls fine after more than 1,000 people complained about automated calls. The 99.5m calls, made between October 2014 and March 2016, related to a...

BT cuts 4,000 jobs worldwide and slashes CEO's bonus

Thursday, May 11th 2017

The job losses, which will save the company £300m over two years, will be in back-office and managerial sectors. BT chief executive Gavin Patterson and former finance director Tony Chanmugam will also lose their bonuses...

TalkTalk: A million customers have fixed their broadband price with new deals

Wednesday, May 10th 2017

The company’s ‘Fixed Low Price Plans’ guarantee customers won’t be affected by price hikes for the length of the 18-month contract. TalkTalk said the simplicity of the new plans has been popular, with a quarter of...

Plusnet to 'reluctantly' increase price of line rental and call plans

Monday, May 8th 2017

The provider is putting up line rental by £1 – taking it from £17.99 to £18.99 and bringing it in line with the amount charged by parent company BT. Plusnet’s Line Rental Saver, which lets customers pay for 12...

Gigaclear to reach 150,000 more homes thanks to £111m investment

Friday, May 5th 2017

The provider will use the investment to deliver fibre services to “hundreds of thousands” of premises in Devon, Somerset, Gloucestershire, Herefordshire and Northamptonshire – areas where it has won government-backed BDUK...

EE offers inclusive roaming 'in more destinations' with new plans

Thursday, May 4th 2017

The provider is also offering inclusive roaming in Europe to all pay monthly and pay as you go mobile customers from 15 June. Roaming charges will be banned within EU countries from that data but EE’s European destinations...

Public consulted on plan to fix 'misleading' broadband ad rules

Thursday, May 4th 2017

Current guidelines allow providers to advertise ‘up to’ speeds that are achievable for only 10% of their customers. But the ASA (Advertising Standards Authority) said in November that consumers are being misled by the...

4G availability and speed varies across UK cities

Wednesday, May 3rd 2017

Data from Which? and OpenSignal shows that 4G coverage in major UK cities ranges from 83% in Middlesbrough to 68% in Bournemouth. The speed of 4G connections also differs across the country, from 26.6Mbps in Stoke-on-Trent...

Vodafone confirms second price hike in two months

Friday, April 28th 2017

The mobile operator has confirmed that out-of-contract pay monthly customers will see between 50p and £3.50 added to their bill. It comes just weeks after Vodafone announced a 3.2% increase based on an adjustment to the...

Belfast tops list of UK's best mobile networks

Friday, April 28th 2017

Analysis of network performance tests in the UK’s 16 most populated metro areas by RootMetrics saw the Northern Irish city come out on top. Belfast ranked first for network speed, data and text performance, giving it the...

Government rejects 30Mbps minimum speed for broadband USO

Thursday, April 27th 2017

Digital minister Matt Hancock, during a debate on the Digital Economy Bill yesterday, said there were “serious concerns” about an amendment passed by the House of Lords in February. The change would have seen a Universal...

Virgin Media adds French, Polish and Russian TV channels to Worldbox app

Wednesday, April 26th 2017

The new Polish Impreza collection available through Virgin’s Worldbox app is aimed at the 900,000 or so Polish nationals living in the UK. It offers four channels including TVP Polonia, the international version of...

Pure Broadband offers fibre services over GTC utility network

Wednesday, April 26th 2017

The open-access networks built by GTC already offer customers a choice of providers including Direct Save Telecom, Love Your Broadband, Seethelight and Vfast. GTC’s networks, which also carry utilities including gas,...

Brits 'prefer watching TV on laptop' but most still tune in on a TV set

Tuesday, April 25th 2017

Research by Accenture found that the traditional TV set is the screen of choice for only 25% of UK consumers – down from 56% last year. Accenture’s Digital Consumer Survey shows that 33% of Brits would rather watch TV...

Investigation: Why broadband in Britain's new-builds is so dreadful only 1 in 20 homebuilders is confident it's even available

Tuesday, April 25th 2017

Only one of the country’s top 20 developers said fibre broadband was available at all of the properties built by them in the past year. Asked what percentage of homes built in the past 12 months had access to superfast...

Finding a 4G mobile signal in the UK 'a lot easier' than six months ago

Friday, April 21st 2017

OpenSignal, which collects its data from smartphone users who’ve downloaded its app, said all four national operators have seen “substantial bumps” in availability. The company’s latest State of Mobile Networks...

Ofcom sets out plans to open up BT's broadband network to rivals

Thursday, April 20th 2017

The regulator said last year that Openreach’s network of ducts and poles should be made available for other providers to build their own fibre networks. Openreach, which is in the process of becoming legally separate from...

Virgin Media Business customers to get 350Mbps broadband as standard

Thursday, April 20th 2017

From Tuesday 2 May, new and existing customers will get download speeds of up to 350Mbps and be able to choose from a range of additional options. Voom Fibre, a new service for small and medium-sized enterprise (SMEs), will...

Sky Q in more than a million UK homes

Thursday, April 20th 2017

Announcing its latest results, Sky said 40,000 new customers joined the company between January and March this year, taking it to 12.7m UK customers in total. Sky said churn had remained stable despite it upping the price of...

Vodafone chatbot will give customers 'instant answers' but won't replace humans just yet

Wednesday, April 19th 2017

Last week – as well as dropping roaming charges across Europe – Vodafone launched TOBi, a virtual customer service agent offering a web chat service through the provider’s website and, soon, via the My Vodafone...

BT network will support Met Police rollout of body-worn cameras

Thursday, April 13th 2017

The provider has won a £100m contract to build fixed and wireless networks across the force as well as a range of cloud and IT services. The technologies will help support faster responses to 999 calls and enable the faster...

Millions sign up to BT nuisance call blocking service

Thursday, April 13th 2017

BT Call Protect diverts unwanted calls into a junk voicemail box and is estimated to have reduced the number of scammers and other nuisance callers reaching customers by 65% since its launch in January. The service is...

Broadband providers told to 'up their game' as Ofcom publishes customer service data

Wednesday, April 12th 2017

The regulator’s Comparing Service Quality report shows the average call waiting time for broadband customer services is two minutes 51 seconds. Plusnet customers face the longest wait to be connected at seven minutes 27...

Vodafone drops roaming charges in 40 countries

Wednesday, April 12th 2017

New and upgrading pay monthly customers will not be charged extra for using data in 40 destinations across Europe. Roaming charges within EU countries will be banned after 15 June, when a law passed by the European...

Broadband customers paying the price for loyalty, says Citizens Advice

Tuesday, April 11th 2017

Analysis of five providers’ most basic broadband packages found that bills go up by an average of £9.45 a month or £113 a year at the end of a fixed contract period. Citizens Advice said more than a third (35%) of...

City of London announces free public wi-fi for the Square Mile

Monday, April 10th 2017

The multi-million pound project will deliver wireless services across all mobile networks for City businesses, residents and visitors. A 15-year contract to roll out and manage the network has been awarded to Cornerstone...

Call connection service fined £645,000 after misleading consumers

Monday, April 10th 2017

The Phone-paid Services Authority (PSA) issued the fine to DK Call for breaching consumer protection rules. The company had been operating a connection service promoted using ads on search engines. Consumers wanting to...

Ofcom: Lack of on-demand subtitles leaving deaf and blind viewers behind

Monday, April 10th 2017

A report by the communications watchdog found that 68% of on-demand platforms didn’t provide any access services at all between April 2015 and March 2016. And while 32% did provide some subtitling, only 6% offered audio...

EE best network for 4G coverage in most major UK cities

Thursday, April 6th 2017

Mobile testing firm RootMetrics assessed 4G coverage in the UK’s 16 largest metro areas. It found EE offered the most coverage in 13 areas and offers a similar coverage rate in Edinburgh to both O2 and...

Brits back home secretary on WhatsApp snooping plan - but experts insist it would make us less safe

Tuesday, April 4th 2017

But security experts say putting a “backdoor” in secure messaging apps would put the privacy of users at risk and make everybody less safe. Home secretary Amber Rudd called for intelligence services to be given access to...

BT dominates Ofcom list of broadband complaints

Wednesday, March 29th 2017

The telecoms watchdog received 33 complaints per 100,000 customers about BT between October and December 2016, putting it top of the list. Plusnet, which is owned by BT, is second on the list with 30 complaints per 100,000...

Sky Mobile starts offering handsets with the chance to upgrade after a year

Wednesday, March 29th 2017

From tomorrow, people signing up to Sky Mobile can choose between two ‘Swap’ plans. Swap12 puts you on a two-year contract with the option to upgrade or ‘swap’ your phone after a year. Sky says there are no...

BT hit with record £42m fine over delayed broadband installations

Wednesday, March 29th 2017

The telecoms giant is also expected to pay out around £300m in compensation to the affected providers. Ofcom imposed the fine following an investigation into Openreach, BT’s network division. The regulator found that...

Ofcom proposes automatic compensation for broadband failures

Friday, March 24th 2017

Under plans set out by the regulator today, customers who suffer slow repairs, missed appointments or delayed installations would receive money back without having to ask. The compensation would come in the form of either a...

First Utility targets 'out of contract' broadband customers

Thursday, March 23rd 2017

The company is targeting the 15m households it says are paying over the odds for broadband because they are out of contract with their provider. It says the situation has strong parallels with the energy market, where 16m...

Virgin Media to offer 100Mbps broadband as standard

Wednesday, March 22nd 2017

The provider will also be making speeds of 300Mbps widely available for the first time. Launching the new Virgin Fibre brand today, the company announced an entry-level broadband package faster than the top speed of many of...

Millions of low-income households could be overpaying for broadband

Wednesday, March 22nd 2017

BT offers a basic phone and broadband package at a reduced rate to people claiming benefits such as income support or universal credit. But a report by Ofcom says less than 10% of those eligible for BT Basic – or KCOM’s...

Plusnet fined £880,000 for billing ex-customers for phone and broadband

Wednesday, March 22nd 2017

Around 1,000 ex-customers were overcharged a total of more than £500,000 between May 2011 and September 2015. The fine follows an investigation by Ofcom, which found Plusnet had broken a “fundamental billing rule”...

Vodafone confirms price hike of 3.2% for pay monthly customers

Tuesday, March 21st 2017

The announcement follows the latest adjustment to the retail price index (RPI), a measure of the UK’s general rate of inflation published by the Office for National Statistics. All Vodafone pay monthly contracts taken out...

S4C gets £10m loan to 'secure future of Welsh language broadcasting'

Tuesday, March 21st 2017

The loan will be used to relocate the channel’s headquarters to Carmarthen, creating 800 jobs, while S4C will share technical facilities with the BBC in Cardiff to reduce overheads. As well as the relocation loan, S4C is...

Rural areas to benefit from extension of Scottish fibre broadband rollout

Tuesday, March 21st 2017

Stronger than expected take-up of fibre services has seen £15.6m reinvested back into the Digital Scotland Superfast Broadband project. Scottish finance secretary Derek Mackay said the extended rollout programme will target...

Household spending on broadband falls even as data use increases

Monday, March 20th 2017

According to an Ofcom report on pricing trends, the average monthly household spend on broadband, TV, landline and mobile phone services fell by 9% to £133 in real terms between 2005 and 2015. The average price of an...

A fifth of disabled people are living without the internet

Thursday, March 16th 2017

Ofcom’s Access and Inclusion report found that 79% of disabled consumers have access to the internet, up from 65% in 2014. But that still means a fifth of disabled people cannot get online. By way of comparison, 94% of...

Hack on Three affected 76,000 more customers than first thought

Wednesday, March 15th 2017

Three people were arrested in November after hacking into a database of customers entitled to upgrade their phone and used the information to obtain eight devices before being stopped. About 400 high-value phones were also...