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Household spending on broadband falls even as data use increases

Monday, March 20th 2017

According to an Ofcom report on pricing trends, the average monthly household spend on broadband, TV, landline and mobile phone services fell by 9% to £133 in real terms between 2005 and 2015. The average price of an...

A fifth of disabled people are living without the internet

Thursday, March 16th 2017

Ofcom’s Access and Inclusion report found that 79% of disabled consumers have access to the internet, up from 65% in 2014. But that still means a fifth of disabled people cannot get online. By way of comparison, 94% of...

Hack on Three affected 76,000 more customers than first thought

Wednesday, March 15th 2017

Three people were arrested in November after hacking into a database of customers entitled to upgrade their phone and used the information to obtain eight devices before being stopped. About 400 high-value phones were also...

Scottish minister calls for more powers in fight against nuisance calls

Tuesday, March 14th 2017

Keith Brown (pictured) is calling for the directors of companies responsible for nuisance calls to be fined as well as disqualified. The minister also wants more funding for consumer awareness projects and easier ways for...

Southwark to get free ultrafast public wi-fi via BT's new phone kiosks

Tuesday, March 14th 2017

A number of new kiosks offering free ultrafast wi-fi, phone calls, mobile charging points and local information will be installed by the telecoms giant. The kiosks, called Links, are the evolution of the traditional payphone...

Openreach connects first customer in rollout of G.fast broadband service

Monday, March 13th 2017

Temiz book-keeping Ltd can access ‘ultrafast’ speeds thanks to the new technology, which delivers speeds up to 330Mbps over Openreach’s existing network of copper wires. The accountancy firm is the first of more than...

Vodafone creates 2,100 new UK customer service jobs

Monday, March 13th 2017

The biggest expansion of Vodafone’s UK employment base in years forms part of a three-year, £2bn programme of investment in its network and services. It will see 800 new jobs created at the company customer services...

'Significant day' for broadband users as BT agrees to legally separate Openreach

Friday, March 10th 2017

At the request of Ofcom, Openreach will become a distinct company with its own staff and management, and a “legal purpose to serve all of its customers equally”. It will also have to consult with providers that use its...

Spring Budget 2017: Mobile roaming charges outside the EU set for 20% rise

Thursday, March 9th 2017

VAT charges currently only apply to roaming charges within the European Union. But from 1 August the 20% charge will also be applied to texts and calls made outside the EU. Chancellor Philip Hammond said the move brought...

Spring Budget 2017: Chancellor announces new investment in 5G and fibre broadband

Thursday, March 9th 2017

Delivering his first Spring Budget yesterday, Mr Hammond said investment in infrastructure would help close the productivity gap between the UK and other G7 countries. He said that would be achieved via the £23bn National...

Still no broadband six months after purchase – now BT says it's 'too muddy' to install it

Thursday, March 9th 2017

Helen Carby, 46, ordered broadband and a phone line from the telecoms giant after moving into a cottage in rural Cumbria last August. As there was already a BT box and phone cable in the house – and the previous owners had...

BBC to broadcast coverage of women's football world cup in 2019

Monday, March 6th 2017

Announcing the acquisition on International Women’s Day, the BBC said there will be “extensive coverage” of every game of France 2019 across TV, radio and online. The BBC’s TV coverage of the 2015 tournament in...

BT Sport pays £1.18bn to keep Champions League TV rights

Monday, March 6th 2017

The telecoms giant will pay around £394m a year from the 2018/19 season – up from around £299m under the current deal. The £1.18bn paid by BT shows the spiralling cost of sports TV rights. It is a 32% increase on the...

TalkTalk outage leaves customers in Wrexham without broadband

Friday, March 3rd 2017

The provider has acknowledged the problem on Twitter and an update on its website says engineers are “working hard to get everything back up and running”. The problem appears to have originated from near to a telephone...

TalkTalk customers set for a 'faster, more intuitive' mobile TV experience

Thursday, March 2nd 2017

An update due in a few months’ time will enable customers to watch more TV content on the go. Users will be able to pre-order films and take advantage of the new ‘season pass’ feature, which will provide access to...

Labour: Digital Strategy a 'missed opportunity' to help those left behind

Wednesday, March 1st 2017

The strategy was launched this morning and reiterates the government’s plan for investment in fibre broadband and the introduction of a new universal service obligation (USO) as part of the Digital Economy Bill. It also...

Vodafone offers inclusive roaming for pay as you go customers

Wednesday, March 1st 2017

From today, pay as you go customers will be able to enjoy free roaming included in Big Value Bundles. Until 14 June, customers buying a Big Value Bundle will get an additional 100 minutes, 100 texts and 500MB of data to use...

Landline-only BT customers to get £5 a month off their phone bills

Tuesday, February 28th 2017

Landline-only customers – often elderly or vulnerable people who’ve been with the same provider for decades – are currently getting poor value for money. These customers are particularly affected by line rental price...

5G mobile networks will provide users with speeds of 100Mbps

Monday, February 27th 2017

Draft specifications were published last week by the International Telecommunications Union (ITU) and will be put forward for final approval in November. The expected minimum peak data rate for a single 5G cell is 20Gbps for...

Mobile providers 'at risk of losing customers to Google or Amazon'

Monday, February 27th 2017

Nearly half (44%) of mobile users would leave their provider if a global digital giant offered a comparable deal, according to Accenture. The research also looked at the potential impact of the eSIM – otherwise known as...

More than half of consumers don't think a 10Mbps USO is fast enough

Thursday, February 23rd 2017

A survey of more than 500 UK adults showed that 56% think the speed the government said it would make available to all UK households is too slow. The House of Lords agrees and last night voted in favour of an amendment to...

House of Lords votes in favour of 30Mbps broadband USO

Thursday, February 23rd 2017

A new Universal Service Obligation (USO) has always been a key part of the Bill and the government had suggested setting the minimum speed at 10Mbps. But Labour peer Lord Mendelsohn, tabling an amendment in the House of...

EE using balloons and drones to deliver rural 4G coverage

Tuesday, February 21st 2017

The operator, which already has the country’s largest 4G network, has today demonstrated new technology designed to reach those areas not covered by traditional methods. EE says it can use mini mobile masts – known as...

Slow broadband 'worse than noisy neighbours' for Brits moving home

Tuesday, February 21st 2017

Broadband provider Hyperoptic asked 3,000 UK adults what they would most like to know about a property that they wouldn’t necessarily be told by an estate agent. Connectivity was high on people’s agendas, with 34%...

EE, Vodafone and O2 customers prepare for mobile price hikes

Friday, February 17th 2017

All three are putting up prices in line with an adjustment to the retail price index (RPI) – a measure of the UK’s general rate of inflation. The operators all pointed out that annual prices “adjustments” are...

Ericsson: First 5G phones will be available in early 2019

Wednesday, February 15th 2017

Arun Bansal, head of business unit network products at the company, said the first phones using 5G – the next generation of mobile network – are likely to be available in early 2019. “Operators will soon be taking 5G...

Asda Mobile to move customers onto 4G after extending EE network deal

Wednesday, February 15th 2017

The extension takes Asda’s MVNO agreement with EE up to the end of 2020 and will see its customers moved across from 3G services in the coming months. It will also make it easier for pay as you go customers to top up their...

Seven million more people can access 4G than a year ago

Wednesday, February 15th 2017

Analytics firm RootMetrics has calculated that about 54m people across the UK’s four major operators – EE, O2, Three and Vodafone – can now access 4G, compared to 47m at the end of 2015. The reliability of the UK’s...

Poor customer service is costing broadband providers £2.98bn a year

Wednesday, February 15th 2017

Research by Ombudsman Services shows there were 6.9m complaints made about telecoms providers in 2016 – 13% of the overall total of 55m. According to the Consumer Action Monitor – a survey of 2,477 UK adults – poor...

Three and Tesco Mobile launch customer reward schemes

Tuesday, February 14th 2017

Tesco Mobile has also launched a range of benefits for families with more than one pay-monthly contract. Three's new app, Wuntu, will start by giving users seven offers each week but will gradually learn over time and tailor...

Digital Economy Bill will require on-demand programmes to include subtitles

Thursday, February 9th 2017

Ofcom regulations requiring programmes to include subtitles, audio description and signing currently only apply to traditional TV channels. But now the regulator will be given new powers to compel on-demand broadcasters such...

Vodafone call blocker has stopped 100m nuisance calls

Wednesday, February 8th 2017

The operator stops nuisance, scam and fraudulent calls from entering its network before they reach customers. Vodafone said the majority of blocked calls relate to false PPI offers and accident claims, missed call scams or...

New Openreach maps make it easier for providers to build fibre networks

Tuesday, February 7th 2017

The new maps give a comprehensive and interactive view of the millions of miles of underground ducts, telephone poles and cable chambers that make up Openreach’s national network. The service will make it easier for...

Three to buy UK Broadband for £250m

Monday, February 6th 2017

The move signals a first step into fixed broadband for the firm, but could also help Three improve the capacity of its mobile network, according to analysts. Three will pay £250m for UK Broadband, which provides broadband...

Openreach chairman: We need to do more to rebuild trust

Thursday, February 2nd 2017

Mike McTighe also praised the amount progress made in the past 12 months but said more was needed in order to “rebuild trust and credibility”. He was speaking as Openreach announced the appointment of two new independent...

Three introduces app-free wi-fi calling for iOS and Android

Tuesday, January 31st 2017

Embedded wi-fi calling allows users to connect to a wi-fi network and use their phone even when they have no signal. iOS users will need to make sure they have the latest software installed (10.2 or above) and go to Settings...

Sky says it was asked to pay £1bn for Discovery and Eurosport channels

Monday, January 30th 2017

Discovery Networks last week threatened to pull its entire portfolio of channels from Sky by 1 February and launched a social media campaign to gain the support of its viewers. Unless the two companies reach an agreement in...

Landowners will help speed up rural broadband rollout - if government delivers on fibre pledge

Friday, January 27th 2017

The CLA, which represents landowners, farmers and rural businesses, says its members would be willing to renew and update an industry wayleave agreement for access across private land. But it wants the government – and...

BT chief: Italian scandal has overshadowed good progress

Friday, January 27th 2017

An internal investigation by BT revealed “improper” accounting and practices in the Italian business that had led to a huge overstatement of earnings. BT initially estimated the financial impact of the issues at £145m,...

Sky to lose 12 channels over pay dispute with Discovery

Thursday, January 26th 2017

Discovery Networks is threatening to pull its portfolio of channels, which also includes TLC, Animal Planet and Eurosport, from both the Sky and Now TV platforms if a new agreement isn’t reached soon. But statements...

Sky Q will be available without a dish from 2018

Thursday, January 26th 2017

The new service, which will see Sky Q delivered through a box over broadband, is expected to launch in the UK in 2018. It will make Sky TV – including shows such as Riveria starring Julia Stiles (pictued) – available for...

Sky increases price of line rental, bills to rise by around £3

Wednesday, January 25th 2017

Broadband and TV customers on “legacy products”, and therefore paying a lower price, will also see their bills brought into line with current pricing. Sky said the majority of customers will see no change to the cost of...

Welsh Government to launch 'action plan' for improving mobile coverage

Wednesday, January 25th 2017

Public assets will also be opened up to help providers improve Wales’ mobile infrastructure. The changes will form part of the Welsh Government’s new action plan for improving mobile coverage. Skills and science...

BT customer 'losing thousands' as she waits for broadband

Monday, January 23rd 2017

Laura Harcourt, who runs a holiday lettings business, says she can’t rent out the property without internet access and has now missed the lucrative holiday season. Ms Harcourt, 52, ordered a phone line in November after...

EE fined £2.7m by Ofcom after overcharging thousands of customers

Wednesday, January 18th 2017

Customers calling 150 while roaming within the EU were charged as if they had called the United States, costing them £1.20 per minute instead of the 19p a minute they should have paid. At least 32,145 customers were...

New BT system extends wi-fi to 'all corners of your home'

Tuesday, January 17th 2017

Whole Home Wi-Fi uses three small ‘repeater’ discs that are placed around the home and reach those nooks and crannies where you could never get a wireless signal. This creates what BT calls an “intelligent...

Sky stops selling broadband to homes with the slowest speeds

Monday, January 16th 2017

The move follows Sky becoming the first provider to start advertising the average speeds received by its customers. The company says it has stopped selling broadband to those with the slowest connections because it wants to...

BT launches free service that redirects nuisance calls

Monday, January 16th 2017

The company claims the BT Call Protect service could divert around 30 million unwanted calls a week to a junk voicemail box. Research by the telecoms giant shows that people receive an average of four nuisance calls a week,...

Slow broadband denies work to quadriplegic man

Thursday, January 12th 2017

Stuart Turner helps test robots and computer operating systems as an accessibility consultant, and speaks at events all over the world. Because of his disability, he does most of this from his home in Todmorden, West...

VoIP Unlimited goes the 'extra mile' to connect Dorset fossil museum

Tuesday, January 10th 2017

The multi-million pound Etches Collection, home to the world-renowned finds of collector Steve Etches, opened in the Dorset village of Kimmeridge last year. But with no broadband infrastructure and poor mobile coverage, it...

Sky launches TV package flash sale

Tuesday, January 10th 2017

New Sky TV customers will get a free LG TV or a £100 reward of their choice (either a Tesco or M&S gift card or prepaid Mastercard) when they sign up online. There are six Sky TV bundles to choose from: Original, Variety, Box...

Sky Mobile goes on nationwide sale

Friday, January 6th 2017

The service was announced at the end of November but at first was only available to existing Sky customers. Sky Mobile allows customers to keep their unused data for up to three years in a virtual ‘piggybank’ and redeem...

Family of five frustrated by super-slow broadband as neighbours enjoy lightning-fast speeds just metres away

Tuesday, January 3rd 2017

The Tubbrits have struggled with speeds of less than 2Mbps – the minimum speed the government says should be available to all – since moving into their new-build home six months ago. The slow connection means working...

Sky advertises average broadband speeds and launches 'lowest' fibre deal

Thursday, December 22nd 2016

The provider is the first to feature average download speeds so prominently in its advertising, although the rest of the industry could soon have to do likewise. Currently, providers are allowed to advertise ‘up to’...

Government announces £440m boost for rural broadband rollout

Thursday, December 22nd 2016

The cash comes from a combination of “efficiency savings” and money already invested in the Broadband Delivery UK (BDUK) project that is now being returned by BT. Culture secretary Karen Bradley said the investment would...

Ofcom: More than a million homes still can't get decent broadband

Friday, December 16th 2016

But that still leaves 1.4m homes and offices – around 5% of properties – without access to 10Mbps, which the regulator says is the minimum required to meet a typical household’s digital needs. People living or working...

UK 4G network 'plagued by not spots', says infrastructure watchdog

Wednesday, December 14th 2016

The National Infrastructure Commission (NIC) ranked Britain’s 4G network as 54th in the world and said the future rollout of 5G services must be handled better. It said mobile connectivity had “become a necessity” and...

Vodafone launches 'data rollover' for pay as you go customers

Tuesday, December 13th 2016

The company has today announced the launch of Data Rollover, which it describes as an “industry first”. In order to use the new feature, customers need to top up to renew their Big Value Bundle within the 30-day...

Irate customer launches scathing online crusade after five days without Virgin Media broadband

Tuesday, December 6th 2016

Paul Thewlis, from Birmingham, says it is now his “personal mission to save innocent consumers from the misery of being a Virgin Media customer”. Mr Thewlis, 42, the managing director of a printing, design and...

Broadband routers hit by nationwide cyber attack

Friday, December 2nd 2016

About 100,000 Post Office broadband customers were affected, as were “a small number” of TalkTalk customers and a number of internet users on the KCOM network in Hull. The attack is reported to have used a modified...

Virgin Media offers to freeze line rental charges for most vulnerable

Friday, December 2nd 2016

The company made the pledge yesterday, just hours after Ofcom announced a review into the cost of landline phone services. Virgin’s new Talk Protected plan freezes line rental at the current rate of £17.99 and comes with...

'Depth and complexity' of Sky Mobile will make things easier for customers

Friday, December 2nd 2016

Sky Mobile launched earlier this week with a promise to “shake up the market” with features such as Roll, which lets users keep their unused data in an online ‘piggybank’ for up to three years. The service, which...

Ofcom to review rising cost of landline phone services

Thursday, December 1st 2016

The regulator is concerned that people who only use a phone line are not getting the same value for money as those who also take broadband or a pay TV service. The price of line rental has increased significantly in recent...

Virgin Media launches 'game-changing' new TiVo V6 box

Wednesday, November 30th 2016

As expected, the box is 4K-ready and lets you record more programmes simultaneously than previously possible. But there are also a few features Virgin had managed to keep secret in the run-up to today's launch event in...

Sky Mobile launches with promise to 'shake up the market'

Tuesday, November 29th 2016

The provider will allow customers to keep their unused data for up to three years and ‘redeem’ it whenever they like. Users will also be able to change their mobile plan every month if they wish – and there are greater...

Ofcom to force through 'legal separation' of BT and Openreach

Tuesday, November 29th 2016

Openreach is the part of BT responsible for developing and maintaining the UK’s biggest broadband network, used by providers including Sky, TalkTalk, Plusnet and BT itself. In July, Ofcom set out plans to make Openreach a...

Campaign calls on Ofcom to impose mobile spectrum cap

Monday, November 28th 2016

Spectrum ownership in the UK is split between the country’s four mobile network operators – EE, O2, Vodafone and Three. But campaigners say it isn’t split fairly, leaving consumers with less choice and higher...

Church tower helps bring superfast broadband to village

Monday, November 28th 2016

Residents of Dunton can now get speeds of between 60 and 80Mbps thanks to what has been called “a real triumph of people power”. Telecoms firm Voneus worked closely with Virgin Media to establish a superfast wireless...

'Innovative approach' brings ultrafast broadband to Bolesworth Estate

Friday, November 25th 2016

Bolesworth Estate, which contains a number of residential and business properties as well as Bolesworth Castle, had suffered for years with a lack of broadband infrastructure. But an innovative wireless network is now in...

Businessman left fuming for 6 months while neighbours enjoy ultrafast broadband

Friday, November 25th 2016

Ian Davies placed an order for fibre to the premises broadband with the telecoms giant in April but has since endured eight cancelled engineer visits and more than 20 hours on the phone to customer services. Mr Davies...

Government's fibre investment will do nothing to help rural areas - CLA

Thursday, November 24th 2016

Chancellor Philip Hammond, in his first Autumn Statement, announced £400m of funding for a new Digital Infrastructure Investment Fund, which will help speed up the rollout of fibre to the premises (FTTP) broadband in the...

EE calls for clearer reporting of mobile coverage claims

Wednesday, November 23rd 2016

The company said that from January 2017 it will report all coverage in geographic terms – as a percentage of the UK’s landmass. Until now, operators have mostly used the term ‘population coverage’, which refers to...

BT's G.Fast plan a 'muddled compromise', says Vodafone

Tuesday, November 22nd 2016

Vodafone said that without the government’s intervention, the UK would be reliant on the rollout of G.Fast, a hybrid technology that uses a combination of fibre cables and traditional copper wires. According to research...

Government's fibre broadband fund 'will not help those who need it most'

Tuesday, November 22nd 2016

Chancellor Philip Hammond will announce £400m of funding for a new Digital Infrastructure Investment Fund in tomorrow’s Autumn Statement. The money will be used to speed up the rollout of fibre to the premises broadband...

Plusnet named 'best provider' in Cable.co.uk's broadband awards

Monday, November 21st 2016

The Yorkshire-based provider also won the awards for best customer service, best reliability and best value as it scooped four of the five prizes voted for by consumers. The other award decided by 6,000 UK broadband...

Ofcom stops BT/EE from buying more 4G spectrum

Monday, November 21st 2016

The airwaves used by mobile providers – known as spectrum – are auctioned off periodically by Ofcom and up until now there has been no cap on how much spectrum any one network can acquire. But ahead of the latest...

Personal details of 133,000 customers were accessed in Three data breach

Monday, November 21st 2016

In a statement, CEO Dave Dyson said the primary purpose of the attack had not been to steal customer information but to acquire new handsets illegally using Three’s phone upgrade system. Eight customers were successfully...

Cheltenham residents secure the funding needed for fibre upgrade

Friday, November 18th 2016

Residents in Up Hatherley launched a campaign to get their local broadband cabinet upgraded to fibre after BT decided it wasn’t commercially viable to do so. At one point it looked as if the only solution would be for the...

Arrests made after data breach at Three mobile

Friday, November 18th 2016

Hackers accessed a database of customers entitled to upgrade their phone and used this information to obtain eight devices before they were stopped. Three said about 400 high-value handsets have also been stolen in...

Watchdog calls for shake-up of 'misleading' broadband speed claims

Thursday, November 17th 2016

The ASA (Advertising Standards Authority) is calling for a change in the way broadband speeds are advertised to make it clear what consumers can expect to receive. Currently, providers can advertise a download speed as long...

Smaller broadband providers give the best customer service, says Cable.co.uk

Wednesday, November 16th 2016

Cable.co.uk’s customer satisfaction study found that customers of SSE, which only entered the broadband market in 2014, were the happiest with their provider’s customer service. SSE, best known as one of the UK’s...

Demand for short-term broadband options is growing, says TenTel

Monday, November 14th 2016

The provider specialises in offering short-term contracts – either six months or no contract, which it says are ideal for renters. It is currently signing up more than 100 customers a day – a target originally set for...

Plusnet becomes quad-play provider with launch of SIM-only mobile service

Monday, November 14th 2016

The move will make the Yorkshire-based company a quad-play provider as it already offers broadband, phone and TV services. Plusnet Mobile will use the EE network and will offer a choice of four tariffs on SIM-only, rolling...

BT to upgrade YouView TV service and offer world title fights with BoxNation

Monday, November 14th 2016

A free upgrade in the form of a download will give customers an improved user experience including easier access to on-demand content and a new on-screen TV guide. And a new BT TV app will allow people to manage their...

EE and Vodafone take top honours in mobile network tests

Wednesday, November 9th 2016

Two network testing companies – Global Wireless Solutions (GWS) and P3 – carried out separate tests on the UK’s four mobile networks throughout August and September, and published their results earlier this week. GWS...

Nuisance calls: Worst and repeat offenders 'should get prison terms'

Tuesday, November 8th 2016

The Information Commissioner’s Office (ICO) announced last month that it would soon have the power to hold the directors of rogue companies personally responsible for breaking the law. From spring 2017, the bosses of...

EE overcharged for calls made to its customer service number, says Ofcom

Monday, November 7th 2016

Ofcom has today said there is “reasonable grounds” to believe EE overcharged customers who called the service while roaming in the EU. The communications watchdog has been investigating EE since January 2016 after...

Virgin Media 4G plans will include free access to WhatsApp

Monday, November 7th 2016

They will also be able to ‘rollover’ unused data from one month to the next. Virgin has today launched a range of 4G plans available as either Freestyle contracts, which allow customers to pay off their handset early and...

CLA: Making tax returns online-only will punish rural businesses with poor broadband

Friday, November 4th 2016

The organisation, which represents landowners, farmers and other rural businesses, is concerned about the government’s plan to digitise all tax-related accounting from 2018. It is warning that a combination of poor broadband...

Virgin Media to launch new 4K TiVo box later this month

Friday, November 4th 2016

The company has sent out invites to an event on 30 November promising “a first look at something unmissable”. And in its financial results, published today, it refers to a TV re-launch being underway with “new TV...

British Airways to offer wi-fi on short-haul flights from summer 2017

Friday, November 4th 2016

International Airlines Group (IAG) struck a deal with satellite telecoms firm Inmarsat to install wireless connectivity on 341 short-haul aircraft. That includes 132 British Airways, 125 Vueling, 45 Iberia and 39 Aer Lingus...

Nuisance callers impersonating the TPS are a 'scourge on consumers'

Thursday, November 3rd 2016

John Mitchison of the Direct Marketing Association (DMA) said registering with the TPS, which adds your number to the UK’s official ‘do not call’ list, is free. Anyone asking for payment for such a service should not...

Village with 'UK's slowest broadband' gets 100Mbps fibre upgrade

Wednesday, November 2nd 2016

Research published by Cable.co.uk in March found residents of Miserden in Gloucestershire were struggling with average speeds of 1.3Mbps. One villager using Cable.co.uk’s speed checker recorded a speed of just...

Mobile roaming would help solve UK's 'not-spot' problem, say MPs

Monday, October 31st 2016

A report by the British Infrastructure Group (BIG) said mobile roaming would help eliminate partial not-spots – areas not covered by one or more mobile network. The report, which is backed by about 90 MPs, says a third of...

Government must focus on FTTP broadband and 5G, says minister

Monday, October 31st 2016

He hinted at a shift in government policy towards fibre to the premises (FTTP) broadband and away from the fibre to the cabinet (FTTC) solution favoured by the BDUK programme so far. Addressing the Parliament and Internet...

Broadband advertising rule change comes into effect

Monday, October 31st 2016

The change is one of a number being introduced by the ASA (Advertising Standards Authority) in a bid to make broadband ads easier to understand. Adverts that include price claims will also have to include all up-front and...

Bloor Homes developments to get ultrafast broadband from Virgin Media

Friday, October 28th 2016

The agreement will provide more than 2,000 homes across eight sites with access to fast broadband, many of them using fibre to the premises (FTTP) technology. Earlier this year, Virgin started working with the Home Builders...

Vodafone fined £4.6m by Ofcom for customer service failings

Wednesday, October 26th 2016

Two separate investigations by the regulator uncovered mis-selling, inaccurate billing and poor complaints handling procedures. Vodafone said it was an “unhappy episode” for the company and admitted it had let down...

TalkTalk will spend £20m expanding its Ultra Fibre Optic network in York

Tuesday, October 25th 2016

Working with infrastructure provider CityFibre, the companies rolled out Ultra Fibre Optic, or UFO, to an initial 14,000 homes last year and have since signed up more than 2,400 customers to the service. The gigabit network...

BT 'evolving the phone box' to offer free ultrafast public wi-fi

Tuesday, October 25th 2016

Hundreds of new kiosks, known as Links, will be popping up all over the capital in 2017 as part of a new project called LinkUK from BT. Each Link will give nearby users access to 1Gbps wi-fi, free phone calls, mobile device...