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Plusnet broadband and calls prices are set to rise - is it time to switch?

Monday, April 9th 2018 by Oprah Flash

Plusnet has announced that customers will see their monthly broadband and landline phone bills go up this summer - so is it time to switch?

From 5 June prices will go up by a pound for most broadband customers, that's £12 over the first year following the price hike. Plusnet will get in touch to let you know either by email or a letter in the post if you currently have paper bills.

There are 11 packages affected including Plusnet Essentials, Plusnet Extra and Unlimited plans.

It will also cost you more to make a call as the set-up fee is going up by 1p and calls to landlines are going up by 1p to 13.5p a minute.

The change will only affect existing customers. If you sign up to a package after 4 March, you will pay the amount advertised for the duration of your minimum term contract. If you are an existing customer and you have contacted a Plusnet representative before 5 June to change or switch your contract, you will still be affected.

Pay an extra £12 a year

If paying an extra £12 a year sounds like just a bit too much for your wallet to bear right now, don’t worry you have the legal right to terminate your contract and switch to another provider.

After receiving a notification of the price change, you have a 30-day window in which to cancel your contract penalty-free. If you do nothing, Plusnet will assume that you accept the changes and you will have to pay the higher price for the remainder of your agreed term.

To offset the price change, Plusnet has added a free feature, its Caller Display system. Previously this would have cost 99p and allows you to avoid nuisance calls. There is also good news for you if you have the BT Sport app as you can now use it when travelling within 28 countries in Europe.

Details of the full list of packages affected by the price change can be found on Plusnet’s website.

Plusnet is not alone in hiking up its prices this year. At the start of the year BT lead the way with price changes followed by EE, Sky and the Post Office. The latest price change announcement follows plans to expand the Plusnet HQ.

Commenting on the price hikes, a Plusnet spokesperson said: “Investing in our customer service to make sure we're available to answer your calls or chats at our UK call centres is a priority for us. We'll soon be expanding one of our UK sites to make sure we're on hand when you need us the most.”

If this news hasn't put you off, the best thing to do next is call up and haggle for a better deal than you currently have. If you are thinking of switching, NOW Broadband has a cheap ADSL package for £15 a month or you can get up to £135 cashback from BT with its broadband deals.

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