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Plusnet named 'best provider' in Cable.co.uk's broadband awards

Monday, November 21st 2016 by Phil Wilkinson-Jones

Plusnet has been named ‘best broadband provider’ for the second year running in the Cable.co.uk Broadband Service Quality Awards.

The Yorkshire-based provider also won the awards for best customer service, best reliability and best value as it scooped four of the five prizes voted for by consumers.

The other award decided by 6,000 UK broadband customers was for best equipment and was won by Virgin Media.

Virgin won two awards decided by Cable.co.uk’s panel of broadband experts for having the fastest widely available broadband and the best broadband-only package.

BT picked up the awards for best broadband and phone, and best business broadband.

It also won ‘best deal’ for an October offer, which gave new customers 52Mbps fibre broadband for 12 months for the same price as a standard broadband package.

Scottish firm TenTel won the ‘rising star’ award for its work offering contract-free broadband and home phone without credit checks.

The Extra Mile award went to VoIP Unlimited after it built a bespoke wireless network to bring connectivity to a remote village on Dorset’s Jurassic Coast.

Sky won the awards for best website and best bundle (broadband, TV and phone) for its Box Sets Bundle, and EE won the prize for best inclusive calls.

'Unconventional solutions'

Dan Howdle, Cable.co.uk’s consumer broadband expert, said: “Broadband provision in the UK has a long way to go until it is adequate and fair to everyone no matter their budget or their location, but strides are being made: More properties are being reached, and in the case of our Extra Mile Award winner VoIP Unlimited, unconventional solutions are being found to tricky geographical problems.

“The UK is very lucky to have one of the world’s most competitive and diverse broadband marketplaces. With four main players and dozens upon dozens of smaller providers, the boundaries of what is possible, and the service levels we as customers can expect, are forever on the rise.

“This year’s winners – both those picked by their customers and those picked by our panel – have risen to the challenge and achieved something truly magnificent. These awards are in honour of their excellence.”

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