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Post Office broadband customers complain of email outage

Wednesday, September 11th 2013 by Hannah Langston
Post Office broadband customers report email issue

Some Post Office broadband customers have not been able to access their email accounts for more than a week.

Post Office broadband customers have reported issues with the provider's email service, leaving some users unable to access their accounts for over a week.

The company is in the process of moving to a new supplier for its home phone and broadband products, with connections to be provided via TalkTalk's wholesale network.

Several customers have contacted us to say they have been left unable to send or receive emails since the start of this month, while many have also struggled to get in touch with Post Office to find out more about the problem.

A Post Office spokesperson acknowledged that calls to the company's customer care line have been taking "longer than normal" to answer, blaming the issue on some changes being made to its broadband and phone service.

"We apologise to customers for any inconvenience and are working hard to rectify this," the spokesperson added.

At the end of the 2012-13 financial year, Post Office had just under half a million residential customers signed up to its fixed-line phone and broadband services, making it the UK's sixth-largest telecoms provider.

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