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'Power issues' causing broadband problems for BT customers

Wednesday, July 20th 2016 by Phil Wilkinson-Jones

BT broadband users all around the country have been having problems getting online this morning.

Many customers are reporting that their broadband speed is either particularly slow or not working at all.

Others say they are unable to access the BT website.

The Down Detector website has logged thousands of BT internet, email and phone problems in the last hour and a half, and lists London, Birmingham, Manchester and Sheffield as among the places most affected.

BT has tweeted that it is aware of a problem and is working to fix it.

A number of customers have taken to social media to express their frustration.

Others speculated about the cause of the problems.

Cable.co.uk has approached BT for more information.

UPDATE: A BT spokesperson said: “We’re sorry that some BT and Plusnet customers are experiencing problems accessing some internet services this morning.

"This is due to power issues at one of our internet peering partners’ sites in London. Engineers are working to fix things as fast as possible.”

UPDATE: 12.31pm

BT says the problem has been resolved and that services have now been restored, although several customers are complaining that they are still unable to get online.

Connor Campbell, a senior market analyst at Spreadex, said the timing of today's outage could not have been much worse for BT.

"Coming less than 24 hours after being criticised by MPs for not investing enough in its Openreach service, BT has suffered another embarrassment this Wednesday, a nationwide broadband failure causing issues across the UK.

"Understandably this hasn’t been taken well by investors (or at least those that can actually get onto the internet), sending the stock nearly 1% lower as the problems continue to persist.

"The knock-on effect for users is not much better either as offices all over the country are experiencing problems. It wouldn’t surprise me if this would be a perfect opportunity for rival firms to take their turn to poach business."

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