'Power issues' causing broadband problems for BT customers
BT broadband users all around the country have been having problems getting online this morning.
Many customers are reporting that their broadband speed is either particularly slow or not working at all.
Others say they are unable to access the BT website.
The Down Detector website has logged thousands of BT internet, email and phone problems in the last hour and a half, and lists London, Birmingham, Manchester and Sheffield as among the places most affected.
BT has tweeted that it is aware of a problem and is working to fix it.
Some BT Broadband customers have reported problems accessing websites this morning. Sorry, we're aware of a problem & working to fix asap— BTCare (@BTCare) July 20, 2016
A number of customers have taken to social media to express their frustration.
@bt_uk not happy - broadband and phone not working properly. Cannot even ring support! Please can you help asap— Victoria (@VMOVE_limited) July 20, 2016
BT broadband issues mean we can't phone our IT support people. The whole world is melting.— Emma Haslett (@emmahaslett) July 20, 2016
Love how the entire comm infrastructure is dependant on one company. BT goes down, we all go down. Good day to do some gardening.— Alison Harriman (@aliharriman) July 20, 2016
Others speculated about the cause of the problems.
This is especially the case if your internet is on a BT line. Big outage in London Docklands - BUT NOTHING CAN DESTROY RPS!— Rock Paper Shotgun (@rockpapershot) July 20, 2016
Cable.co.uk has approached BT for more information.
UPDATE: A BT spokesperson said: “We’re sorry that some BT and Plusnet customers are experiencing problems accessing some internet services this morning.
"This is due to power issues at one of our internet peering partners’ sites in London. Engineers are working to fix things as fast as possible.”
BT says the problem has been resolved and that services have now been restored, although several customers are complaining that they are still unable to get online.
We’re sorry that some BT customers had problems accessing some internet services earlier. This has now been resolved and services restored— BTCare (@BTCare) July 20, 2016
Connor Campbell, a senior market analyst at Spreadex, said the timing of today's outage could not have been much worse for BT.
"Coming less than 24 hours after being criticised by MPs for not investing enough in its Openreach service, BT has suffered another embarrassment this Wednesday, a nationwide broadband failure causing issues across the UK.
"Understandably this hasn’t been taken well by investors (or at least those that can actually get onto the internet), sending the stock nearly 1% lower as the problems continue to persist.
"The knock-on effect for users is not much better either as offices all over the country are experiencing problems. It wouldn’t surprise me if this would be a perfect opportunity for rival firms to take their turn to poach business."
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