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BT broadband prices are going up in January - is it time to switch?

Tuesday, November 7th 2017 by Oprah Flash

It may not be the happiest of New Years if you're a BT customer as the cost of broadband is set to rise for the second time in less than a year.

The cost of standard BT broadband will go up by £2 a month from Sunday 7 January and the cost of its basic fibre package, BT Infinity 1, will rise by £2.50 a month.

If you have a package that includes calls you’ll notice some other changes on your bill. The cost of Unlimited Anytime Calls will rise from £8.99 to £9.50 while Unlimited Evening & Weekend Calls will increase by 20p.

Calls to mobiles from a BT landline will go up to 8.5p a minute if you have the Unlimited Anytime calls plan, otherwise the cost of making a call to a mobile number will become 17p a minute, up 1p from the current price of 16p.

If you love watching the footie you may be gutted to hear that BT Sport HD is increasing from £5 to £6.50 a month.

Keeping the kids occupied will also get more expensive as BT Kids – a collection of children's channels that can be added to your TV package – is going from £4 to £5.

You won't be affected by the price hike if you only have a landline from BT. The price will remain £18.99 a month until April 2018, when BT will implement a price-cut for landline-only customers bringing the price down to £11.99 a month.

The provider says there are no price changes for its TV packages or BT Mobile plans.

BT has said that if you are unhappy with the price changes, you have the right to leave your contract penalty-free as long as you let it know within 30 days of receiving your notification email or letter, which will be some time in the next couple of months.

If you’re getting a sense of déjà vu, that’s because this is the second time this year that BT has raised its prices. BT increased the cost of Infinity 1 broadband by £2.50 in April and introduced a £3.50 a month charge for BT Sport in August.

The telecoms giant said the latest price hikes are because of its investment in faster broadband speeds.

A BT spokesperson said: “We’ve frozen prices for low income customers with BT Basic and we’ve also frozen the price of line rental for all customers. In fact, one million line-only customers will be receiving a £7 a month price cut in April.”

BT's new prices will be active from Sunday 7 January 2018

What to do next

In these situations, knowledge is power and you have 30 days to make a decision on whether you want to keep your contract and accept the changes, make a deal with BT or switch to another provider.

BT has said it will offer you a personalised deal if you are an existing broadband customer. This could also be your chance to upgrade to a better package that may offer faster download speeds for a price that BT says will be frozen for 18 months.

BT may allow you to avoid the price hike all together and continue with your current monthly cost, but you’ll need to get in touch with BT and sign a new contract. Of course, you could still be subject to price fluctuations at the end of your minimum contract term anyway.

If you can’t negotiate a deal that suits you it might be time to switch. If you’re looking for superfast download speeds, there are a range of packages available.

What's on the market

For £32 a month over a 12-month contract you can get your hands on broadband speeds of up to 100Mbps with Virgin Media’s VIVID 100 plan. There’s a one-off cost of £20 and you’ll get a free wireless router.

By paying £5 more a month you can get the VIVID 200 fibre package and get connection speeds up to 200Mbps. There is also a £20 set up fee.

Virgin Media’s fastest broadband package is the VIVID 300 plan that currently costs £42 a month. You’ll get download speeds of up to 300Mbps with upload speeds of 20Mbps.

Sky currently offers up to 76Mbps connection speeds for £43.99 a month. You’ll pay £59.95 upfront and have an 18-month contract. Sky has sweetened this deal by giving away a £50 prepaid mastercard.

Speeds up to 38Mbps should be enough for most families and Sky is offering this with unlimited monthly usage for £38.99 a month. You'll have to cough up £59.95 upfront but this is almost wiped out by the inclusion of the £50 gift card.

TalkTalk is offering download speed up to 76Mbps for £30 a month with its Faster Fibre package. There is no upfront cost and it spans an 18-month contract.

Its £3 less for TalkTalk’s Fast Fibre package, which includes speeds up to 38Mbps.

These are all broadband-only packages.

Comments (2)

Ian Haskey
13th November 2017

Typical multi national company raising its prices so soon after the last one by more than inflation.

Ian Haskey
13th November 2017

Typical multi national company raising its prices

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