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RootMetrics: EE still UK's best mobile network

Wednesday, February 10th 2016 by Ellen Branagh

EE has again been named the top operator in the latest national rankings from mobile analytics company RootMetrics.

The UK’s largest operator, which is now owned by BT following the completion of its £12.5bn acquisition by the telecoms giant, was also named the fastest operator in the RootMetrics 2nd Half 2015 UK RootScore Report.

RootMetrics, which analyses mobile network performance, distils results from various tests into ‘RootScores’ to allow people to compare networks.

Its biannual RootScore reports look at major mobile operators’ network performance for the UK as a whole, in each of the four UK nations, and in the 16 largest UK metro areas.

In the latest report, EE held its top spot as best overall operator, with a RootScore of 88.1 out of 100, followed by Three (84.5), Vodafone (78.6), and O2 (76.6).

In total, EE topped the table for five out of six UK RootScore awards, including overall performance, network speed, mobile internet, call and text.

Three was named best for reliability for the first time. This, alongside high scores for call and text put it in second place for overall performance despite finishing last for network speed.

O2 improved its performance across calls, texts and speed, but still came last in the overall performance rankings, while Vodafone came second in network speed, but ranked third overall.

Scott Stonham, RootMetrics general manager of Europe, said: “EE continues to provide the best mobile performance across the UK, but we’re seeing some of the other operators making good improvements across all the different ways we use our mobile phones.

'Informed decisions'

“Choosing the mobile operator that’s right for you is not one-size-fits-all.

“While some people care most about fast mobile internet so they can watch videos or download music without delay, others just want to know that they can reliably make a call or send a text.

“Consumers can use this report to make informed decisions based on where they live and how they tend to use their phone.”

RootMetrics also compared network performance in each of the four UK nations: England, Northern Ireland, Scotland, and Wales.

EE won the overall performance award outright in three of the four nations - England, Scotland and Wales - and shared the title with Three in Wales.

Three was the most reliable network in England, Scotland and Wales, and the network shared the top spot with EE in Northern Ireland.

To compile the report, RootMetrics said it collected 874,586 samples during the second half of 2015 and drove 23,881 miles.

Tests were conducted around the clock whilst driving, at stationary outdoor locations, and at 1,426 indoor locations.

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