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Sky boss hails 'stand-out performance' of broadband division

Wednesday, October 21st 2015 by Ellen Branagh

Sky has reported an “excellent financial performance” for the last three months, driven in part by its broadband growth in the UK.

In its financial results for the three months ending 30 September, the company reported a 10% increase in operating profit, to £375m.

Sky added 134,000 new customers in the last quarter, including 77,000 in the UK – taking it to almost a million new customers in the past 12 months.

Its UK broadband business was described as having a “stand-out performance” in the past quarter, with 133,000 new UK subscribers.

Chief executive Jeremy Darroch said: “We have made a strong start to the year with customers responding well to the quality and breadth of our content, products and services.

“As we continue to place customers right at the heart of our business, we are focused on offering the very best content at the same time as anticipating customers’ evolving needs, delivering the programmes that they love across multiple platforms and devices.”

The approach has delivered an excellent financial performance, he said, and was driven by strong demand across the group.

“We added over 130,000 new customers in the quarter, up 7% on the previous year, which means that we’ve added almost a million new customers over the past 12 months, up 51% year on year.

“Our total product base now exceeds 54m, and within this, broadband growth in the UK had a stand-out performance this quarter, up 77% year on year.”

The financial performance was also attributed to investments in content, including record viewing of Sky Atlantic – home to popular series Game of Thrones and True Detective – in the UK, the Bundesliga in Germany, and the X Factor in Italy.

'More choice than ever'

EE’s quarterly results, also out today, showed a 17% increase in its home broadband customer base, with 8,000 new customers.

The company attributed the growth to developments to its EETV platform, including personalization and social sharing.

4G customers now represent more than 52% of EE’s total mobile customer base – which is now at 12.6m, keeping its position as the largest in Europe.

The company said efforts to improve service have included a major retail investment programme, including store refits, mobile tills, and new in-store service capabilities across the estate.

More than a thousand service roles have been brought back to the UK in the past 12 months, it said, leading to “significant progress” in mobile service, with complaints to Ofcom halved over the past year.

Others improvements, including billing processes, EE website and the MyEE app, led to a 31% year on year reduction in customer service calls.

The operator said it has also begun an overhaul of its fixed broadband customer service operations, with the introduction of a new operations hub, backed by the creation of 500 new roles.

Chief financial officer Neal Milsom said: “We’ve seen strong commercial momentum as business and consumers embrace the benefits of our network, with more than two-thirds of postpaid mobile customers now using 4G, providing a solid platform for the future.

“Our broader portfolio has boosted total connections to 31.3m. Our new connected products range, combined with a mix of premium and low cost 4G devices, now offer more choice than ever for our customers.”

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