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Sky increases price of line rental, bills to rise by around £3

Wednesday, January 25th 2017 by Phil Wilkinson-Jones

Sky is increasing the price of its line rental from 1 March, the company has confirmed.

Broadband and TV customers on “legacy products”, and therefore paying a lower price, will also see their bills brought into line with current pricing.

Sky said the majority of customers will see no change to the cost of their TV package – although it refused to give an exact figure. It said bills will rise on average by less than £3 a month.

Line rental is going up to £18.99, although customers who only take a landline from Sky will continue to pay the existing price of £17.40.

The increase reflects Sky’s “continued investment” in its network and delivering the best service to customers, the company said.

Sky recently launched a new UK-based broadband tech team and last year introduced its next generation set top box, Sky Q.

Line rental is being frozen for landline-only customers because they “may not see the full benefit” of that investment.

The cost of Sky Talk packages is staying the same, although call rates are going up.

From 1 April, the connection fee for non-inclusive calls will increase from 16.9p to 19p and calls to UK landlines will go from 11.5p to 12.54p a minute.

Calls to UK mobiles will be charged at 19.35p a minute during the day and 14.25p a minute during evenings and weekends.

A Sky spokesperson said: “There are no changes to our existing headline pricing for Sky TV bundles and the vast majority of customers will see no change at all to the cost of their TV package.

“We are also keeping line rental prices at their current level for customers who only take a landline from us.”

'Best broadband experience'

Customers affected by the changes will be notified by 25 February.

Under Ofcom rules, customers can walk away from their provider within 30 days of being notified of a price increase, without having to pay a cancellation charge.

Earlier this month, Sky confirmed it had stopped selling broadband to customers who can’t get speeds above 2Mbps.

The provider said speeds below 2Mbps made it difficult to carry out basic online tasks including web browsing, using social media and watching catch-up TV.

A spokesperson said: “Sky always aims to give its customers the best broadband experience and service.

“That’s why we are no longer selling Sky broadband to new customers with speeds of 2Mbps or less, as we know customers can encounter a poor broadband experience at these speeds.

“As an alternative, customers will be able to sign up to Sky Fibre if available in their area, to ensure they are guaranteed faster internet speeds.”

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