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Slow broadband 'worse than noisy neighbours' for Brits moving home

Tuesday, February 21st 2017 by Phil Wilkinson-Jones

Brits moving home are more fearful of having slow broadband than noisy neighbours, a survey has found.

Broadband provider Hyperoptic asked 3,000 UK adults what they would most like to know about a property that they wouldn’t necessarily be told by an estate agent.

Connectivity was high on people’s agendas, with 34% wanting to know what broadband speed they would receive at peak times and 18% saying reliable mobile coverage was the most important issue.

Nearly a third (28%) were concerned about the responsiveness of the landlord but only 6% said not having noisy neighbours was top of their list.

The survey found that 12% of Brits are planning to move home in 2017, with 37% looking to buy and 63% planning to rent.

But poor peak-time broadband speeds would be enough to put many people off moving altogether if they found out in advance.

Nearly half (48%) of renters would avoid a property if they know it has poor speeds at peak time, as would 39% of buyers.

And more than a third (36%) of renters – and 22% of buyers – would be put off a property if they knew it had an unreliable mobile phone signal.

Steve Holford, Hyperoptic’s chief customer officer, said: “We are hitting one of the busiest times of the year for moving home, but ironically for many the speed of the market won’t be matched by the speed at which they can connect to the internet when they get into a new property.

“The average property broadband speed that is given from a property website is basically misleading since it does not factor in how much a fibre-to-the-cabinet broadband service can reduce at peak times.

“It is time that the property sector woke up to the fact that broadband is not just a standard property amenity – it has the power to turn off a prospective renter and buyer altogether. Brits want and deserve to know how their broadband will perform at the time they need it most.”

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