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SSE offers free repairs with its boiler and heating insurance deals

Wednesday, January 17th 2018 by Pete Wise

Are you an SSE energy customer? If so, you could be getting a free repair job the next time your boiler breaks down.

The Scottish energy company has launched a Boiler Rescue promotion, which will see them waive their usual £75 fee for standard boiler repairs. There is a slight catch – in order to get the free repair, you’ll need to sign up for 12 months’ SSE Boiler Cover or Heating Cover.

We would describe the Boiler Rescue promotion as a discounted boiler repair and cover package, rather than an entirely free boiler repair. With SSE Boiler Cover starting from £16.90 a month, the cost for 12 months is at least £202.80. However, if your boiler needs repairs anyway, this strikes us as a reasonable price to pay for the immediate work plus next year’s cover.

SSE Boiler Cover gets you unlimited parts and labour, a boiler service worth £85, and access to a 24-hour emergency phone line. There are no callout fees.

The Boiler Rescue offer is for SSE customers only – but even if you are one, you might not be eligible. Excluded customers include those with an SSE Home Services contract, those signed up to SSE Boiler Breakdown and SSE Heating Breakdown, and those using £50 excess or landlord cover products.

Terms and conditions apply

It’s also worth noting that certain types of repair work will incur an extra fee, as set out in the Terms & Conditions of SSE Boiler Rescue. Most notably, system upgrades to comply with the latest industry standards, repairs due to lime scale or corrosion and parts of a non-standard specification will carry a cost.

To put it another way, it’s only a free repair if your boiler is broken in the right way.

Any repairs carried out are covered by a 12-month warranty, provided it can be proven “to our reasonable satisfaction” that the problem has resulted from SSE’s faulty workmanship or defective design.

SSE, formerly known as Scottish and Southern Energy, is one of the 'big six' UK energy providers. Based in Perth, the utility offers natural gas and energy generated from mixed renewable and carbon-based sources. It describes its Boiler Cover as “a unique deal with a level of care that no other energy company offers”.

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