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TalkTalk adds free call blocking feature to its broadband and phone deals

Friday, January 19th 2018 by Marc Shoffman

Why is it that on the rare occasion that the landline rings nowadays it is more often than not someone trying to sell you something, asking if you have been in an accident or finding out if you have been missold payment protection insurance?

Many choose to just not answer the phone. TalkTalk says 61% of Brits admit they now regularly ignore their landlines to avoid unwanted calls.

The average Brit misses at least one important call a month because they’ve tried to avoid speaking to an unwanted caller and over the course of a year, this potentially represents a staggering 300m missed calls from the likes of parents, work or even a long-lost love, the provider says.

TalkTalk customers can now fightback against nuisance calls and ensure they only speak with someone they want to with a free service called CallSafe. Customers can use the service to block certain numbers and can also screen callers.

Every time you get a call, CallSafe will automatically check the number to make sure it’s someone you want to hear from. Regularly dialled numbers like friends and family, will be put straight through. For any new callers, CallSafe will first check to see if the number is on a list of unwanted callers and will automatically block it so your phone will never ring.

Anyone else will have to record a short introduction before your phone rings. You’ll hear this message when you pick up your home phone and have the choice to either answer, ignore, or block the call.

Managed your blocked callers list online

TalkTalk customers can simply dial 1472 to turn it on and can manage their approved and blocked callers list online or over the phone.

The service can be used across TalkTalk deals such as its 17Mbps Fast Broadband deal from £18.95 per month for 24 months or 38Mbps Faster Fibre broadband starting at £25 a month for a 24-month contract.

There is also a Faster Fibre Speed Boost option of up to 75Mbps for £30 a month for 24 months.

It follows services such as BT Call Protect and Sky TalkShield. All three let users block calls, but BT charges £2.50 extra to have approved numbers and doesn’t provide screening.

Sky Talk Shield lets users add up to 1,000 numbers across their own 'star list' of people they will talk to and a 'block list' for those they won’t. Callers added to the block list will never get through again while callers on the star list will always get through straight away. However, TalkTalk doesn’t have any limits.

CallSafe won’t let you send calls to voicemail or store your blocked and approved numbers though if the service is deactivated, which the others will do. That could be pretty annoying if you switch from TalkTalk to a different provider as it means remembering all those numbers you wanted to block.

Regardless of your provider, you can also add yourself to the UK's official 'do not call' list by registering with the Telephone Preference Service (TPS). It is illegal for companies to call numbers registered with the TPS without prior permission.

You can register with the TPS at tpsonline.org.uk. Mobile users can add their number to the database by texting 'TPS' and their email addresses to 78070.

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