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TalkTalk customers get new way to report nuisance calls

Friday, September 29th 2017 by Phil Wilkinson-Jones

TalkTalk has introduced a new phone security feature to help customers identify and stop unwanted calls.

The new service, called Check and Report, allows users to see who has called them by entering the number on the TalkTalk website.

Customers will be able to see if the number is blocked on the TalkTalk network, how many people have searched for it previously and what others have said about it.

They then have the option of reporting the number to TalkTalk to help others stay alert.

Check and Report is not the first phone security feature rolled out by TalkTalk this year.

In July, the provider started allowing customers to block up to 100 numbers through their handset using the Last Caller Barring service.

Following a nuisance call, users dial 14258 (1HALT) to stop a number calling them again. They can report a scam call to TalkTalk by pressing 1 after the number has been blocked.

TalkTalk also switched on caller display for all of its landline customers, free of charge.

Ofcom has since announced that phone providers will be banned from charging for caller display facilities from 1 October 2018.

Donna Moore, head of scam prevention at TalkTalk, said: “Protecting our customers is incredibly important to us and we remain committed to reducing the amount of time our customers spend dealing with unwanted calls.

“We’ve developed Check and Report to empower customers by giving them a simple way to defend themselves against unwanted nuisance, sales, scam and silent calls.”

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