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TalkTalk customers set for broadband price hike

Thursday, June 29th 2017 by Phil Wilkinson-Jones

TalkTalk is increasing the price of its broadband packages, with most of the changes taking place at the beginning of August.

The provider said it will notify its customers of any price rises that affect them directly.

Two broadband packages are increasing from tomorrow (30 June) – Fast Broadband is going from £25.50 to £27 and Faster (fibre) Broadband is going from £32 to £33.50.

Each of TalkTalk’s Simply Broadband and Essentials Broadband packages is going up by around £2 from 1 August.

Some call charges are also being increased from 1 August.

Standard call rates to UK landlines and mobiles will be charged at 13.5p per minute, up by a penny, while standard connection charges are going up from 18p per call to 20p per call.

Premium number access charges are also going up, from 7.5p per minute to 10.5p per minute.

Customers who’ve signed up to one of TalkTalk’s fixed price 18-month contracts will not see an increase – but for those on so-called ‘legacy’ packages it’s a second price hike in little more than six months.

TalkTalk increased prices across the board in November and December last year as it launched its ‘fixed low price plans’ and merged line rental and broadband costs together.

'Investing millions'

A TalkTalk spokesperson said: "Changing our packages and pricing is never a decision we take lightly but we’re committed to bringing our customers the best value products and services.

"We’ve been investing millions in improving our unlimited broadband network, making our TV service faster and simpler to use, and introducing industry-leading security services and calling features which we provide as standard.

"Whilst making such improvements mean that some prices will increase, we’re determined to put our customers first and TalkTalk customers continue to make a saving of up to £333 in comparison to BT, Sky and Virgin Media."

Last month, TalkTalk said a million customers had fixed their prices for 18 months by opting for an 18-month plan.

CEO Tristia Harrison said the company had rediscovered its DNA as a challenger brand with "a single minded focus on our customers".

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