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TalkTalk outage leaves customers in Wrexham without broadband

Friday, March 3rd 2017 by Phil Wilkinson-Jones

A number of TalkTalk customers in Wrexham have been without fibre broadband since last weekend.

The provider has acknowledged the problem on Twitter and an update on its website says engineers are “working hard to get everything back up and running”.

The problem appears to have originated from near to a telephone exchange and is believed to be affecting customers with the 01978 area code.

The network fault is currently affecting 112 customers, who are being advised to call TalkTalk's customer service team to discuss a potential refund.

Resident Paul Durkin told Cable.co.uk his TalkTalk services had been down since Saturday morning.

Mark Davison has also been without broadband for six days and said there has been a lack of communication from TalkTalk.

A number of customers have taken to Twitter in search of more information and to vent their frustration.

Wrexham MP Ian Lucas said he has been in contact with the CEO’s office at TalkTalk to raise the issue.

Openreach has confirmed that it is working with TalkTalk to fix the issue.

Utility Warehouse customers have also been affected by the outage, as the company uses TalkTalk to deliver its broadband service.

Customer Gareth Tizzard said Utility Warehouse had told him the fault “doesn’t look like it’s going to be repaired this weekend”.

A TalkTalk spokesperson said: “We’re very sorry for the connectivity issues affecting customers in Wrexham.

“This is a network fault and we are reliant on Openreach to fix it. Our team is working with Openreach to restore services as soon as possible.”

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