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TalkTalk rolls out new features to tackle nuisance calls

Thursday, July 20th 2017 by Phil Wilkinson-Jones

TalkTalk is rolling out improved call features in a bid to protect customers from nuisance and scam calls.

Customers can now block up to 100 numbers through their handset using the Last Caller Barring service, which has been activated for all customers as standard.

After receiving a nuisance call, users can dial 14258 (1HALT) to stop that number calling them again.

Customers can also report a scam call to TalkTalk by pressing 1 after it has been blocked.

Caller display has also been switched on this month for all landline customers so they can see who is calling before answering the phone.

TalkTalk has also blocked more than 100 million calls at a network level, making sure they never even reach a customer’s phone.

Donna Moore, head of scam prevention at TalkTalk, said: “Scammers are constantly updating their techniques, so we are committed to evolve our call features to protect our customers.

“Unfortunately phone scams are a serious and growing problem affecting UK business and customers and we are determined to beat the scammers and provide these features at no extra cost.”

TalkTalk said the call safety features it provides free of charge would cost a BT customer £180 over 12 months, £103 if you’re with Sky and £86 with Virgin Media.

It also said that a million customers have started using its TalkSafe service, which uses voice recognition technology to confirm the identity of those calling TalkTalk’s customer service number.

The feature has cut customer verification time by 80% since its launch in 2016.

Vodafone announced yesterday that it is trialling similar voice recognition technology as part of a new focus on digital customer service.

Vodafone customers will also be able to access account details through Alexa, Amazon's personal assistent, as a new 'skill' will be launched later in the summer.

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