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TalkTalk website problems leave customers without email access

Thursday, October 22nd 2015 by Ellen Branagh

TalkTalk has come under fire from its customers after an outage left them without access to emails and unable to access the provider’s website.

A message on the company's website advised customers that while they cannot access emails using its webmail site, they can still use email clients on phones and tablets.

Angry customers took to Twitter today to lambast the company after as problems stretched into a second day.

Many haven't been able to access their emails for more than 48 hours and some pointed out that it wasn't the first time it had happened.

David Scott said: "TalkTalk email still not working this morning, with no information on what the problem is or how long it is likely to take."

A message on the TalkTalk webpage said: “The TalkTalk website is unavailable right now.

“Sorry we are currently facing technical issues, our engineers are working hard to fix it. We apologise for any inconvenience this may cause.”

Customers were advised that although they cannot access their email via TalkTalk’s webmail site during the “downtime”, those with email on their mobile phones or tablets can.

The statement added: “Our engineers are working to restore online Webmail access, but if you do need support in setting up email on devices, links are below.

“We apologise for the issues and we are working as quickly as possible to get everything back up and running.”

The message also included a guide on how to add email to tablets, phones and home computers.

But the problem is not just affecting current TalkTalk customers, with prospective subscribers to the service unable to sign up.

The outage is not the first problem to hit TalkTalk customers this year, after the provider was targeted by scammers who stole account numbers and names from company computers.

Customers were told in an email that some personal information had been stolen from a "small, but nonetheless significant" number of accounts.

The information was being used by scammers to trick people into handing over bank details or installing software that would make their computers vulnerable to attack.

One victim was 74-year-old Julie Norton, who was scammed out of nearly £3,000 after the information theft.

Mrs Norton was duped into handing over her savings during a phone call from a woman who claimed to be from the provider.

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