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Tesco is finally shutting down the tesco.net email service

Thursday, April 19th 2018 by Steve McCaskill

If you used to have Tesco Broadband and still use your tesco.net email address then its time to find a new provider as the supermarket is finally shutting down the service.

Tesco Broadband, along with the Blinkbox video and audio streaming service, was sold by the supermarket giant to TalkTalk in 2015 but the company continued to provide an email service to customers after the sale.

This stay of execution has now expired, with Tesco confirming it will shut down the service on 27 June. To give users a bit of breathing space to get their affairs in order, Tesco is offering to forward all communications to another email until 10 October.

However, email forwarding must be set up before the June shutdown date or all emails sent after this date will be lost in cyberspace.

“Our tesco.net email service will close down on 27th June 2018,” confirmed Tesco. “Your tesco.net email address is the one you got with your very first Tesco Broadband and Homephone package. After 27th June, it will no longer be in service.”

Tesco Mobile still going strong

Tesco said the decision to close Tesco.net was made because the majority of its former customers had already moved to a new address. It is not offering any alternative to the platform and suggests users sign up with a free service like Gmail or Outlook.

Alternatively, they could sign up with their current ISP, many of whom offer a free email service with their broadband packages.

It has given customers a checklist of accounts that might be associated with the Tesco.net service that will have to be changed going forward. It also advises that they should save contacts and tell people about their new address as any automated out of office messages will cease to function after the date.

Tesco Mobile was unaffected by the changes and has gone from strength to strength. It is the UK’s largest mobile virtual network operator (MVNO) with more than 3.5 million subscribers. Its voice, text and data services are delivered using O2’s mobile infrastructure and the network is the least complained about mobile service in the UK according to the most recent Ofcom figures.

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