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Three data outage affecting customers around the UK

Friday, October 2nd 2015 by Phil Wilkinson-Jones

A data outage is currently affecting mobile users on the Three network.

Customers around the country have been reporting a lack of data throughout the morning, with many taking to social media to complain about the outage.

Three has yet to make a statement on the outage, but the operator has responded to messages from customers through its Twitter account.

It told one customer: “We’re aware some customers are experiencing problems with some services. We’re working to fix this as soon as possible.”

Many customers' tweets referenced the fact that outages such as this have happened before.

The operator also apologised to customers who were having trouble getting online.

Last month, Three announced a new service to help tackle not-spots – areas with little or no mobile signal – around the country.

4G Super-Voice allows a mobile signal to travel further into buildings and extends its reach to more rural areas, removing many of the current ‘blackspots’ or not-spots.

It means customers will be able to make calls, send texts and get online in places that previously had poor or no signal, Three said.

The technology uses the addition of low frequency 800MHz spectrum to the Three network, which enables its 4G network to carry voice calls using VoLTE technology as well as texts and data.

It means users can benefit from the advantages of both lower and higher frequency (1,800MHz) spectrum, giving them improved indoor coverage, fewer blackspots and better connections.

Director of customer strategy Danny Dixon said previously: “Not being able to use your phone as and when you want, no matter where you are, is one of the biggest pain points for customers.

“Today’s announcement is the latest step in our efforts to offer customers a quality experience on what is already the UK’s most reliable network.”

Update: A spokesperson for Three said: “Internet services have now been restored for affected customers. We apologise for any inconvenience caused by the issue this morning.”

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