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Three’s 4G customers to get ‘faster, more reliable’ mobile experience

Tuesday, October 20th 2015 by Ellen Branagh

Three’s 4G customers will soon enjoy a faster, more reliable experience, thanks to the network’s rollout of extra spectrum, the company has said.

The provider’s 4G speeds will increase by up to 50% nationwide as extra spectrum helps increase its network’s performance, speed and capacity.

Three said the extra 5MHz of the 1800MHz spectrum, which is used to carry 4G on its network, has already been switched on at all of its sites in northern England, the West Midlands, Scotland and Northern Ireland.

The rest of the UK, including London, will get access to higher internet speeds when the rollout is complete.

The programme is part of a drive to improve reliability on the data network, which carries 42% of the UK’s mobile data.

It will also help to improve reliability by adding capacity in congested areas.

Three, whose network covers 98% of the UK population, was rated the UK’s most reliable mobile network by YouGov in September 2015.

The provider said one million GB of data is carried on its network each day.

This includes watching around 13m HD YouTube videos, uploading 10m Instagram images, streaming 4.7m Spotify songs, uploading 355,000 Vines, and using 600,000 of Skype video call minutes.

A typical day, based on the amount of data used on 28 September 2015, also includes 18,000 Netflix films streamed, 215m WhatsApp messages sent and 167m webpage views.

'No extra cost'

Bryn Jones, chief technology officer at Three, said: “Many of our 4G customers will already be enjoying a faster, more reliable experience at no extra cost.

“Our network processes a huge amount of data and we will continue to work hard on providing them with a service that delivers the reliability and speed that they need.”

The announcement of improvements to its 4G network comes after Three launched 4G Super-Voice last month, which uses its 4G network to carry voice calls using Voice over LTE (VoLTE) technology.

The technology allows a mobile signal to travel further into buildings and extends its reach to more rural areas, removing many of the current ‘blackspots’ or not-spots – areas of little or no mobile coverage – across the country.

It means customers will be able to make calls, send texts and get online in places that previously had poor or no signal, Three said.

The operator has previously said that by the end of the year one million customers will have access to enhanced coverage and up to 5.5m customers will have access to 4G Super-Voice by 2017.

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