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Mobile networks to refund customers calling Mexico and the Caribbean

Thursday, September 21st 2017 by Oprah Flash

Virgin Media, O2, Three, EE and Vodafone have all tweeted their support for those with loved ones in the Caribbean and Mexico affected by Hurricane Maria and the earthquake.

The providers took to Twitter to inform their customers that calls and texts to the region are free.

O2, EE and Vodafone are letting their customers use their data for free as well.

Hurricane Maria struck the Caribbean first hitting the island of Dominica, then Puerto Rico and the Virgin Islands. It appears to be following a similar path through many of the islands still recovering from Hurricane Irma’s carnage.

With 160mph winds Maria has destroyed homes, brought down communication lines and caused widespread power shortages. So far it has claimed 10 lives.

Adding to this week’s destruction, Mexico suffered a 7.1 magnitude earthquake. Dozens of buildings, including a school, in Mexico City have been reduced to rubble. At this point it has been reported over 230 people are dead.

Yesterday Virgin Media tweeted: “In response to today’s earthquake in Mexico we’ve made calls and texts to Mexico free for customers.”

Virgin Media has included calls to and from a landline and Virgin Mobile. Calls to the Foreign Office are also free.

“Any calls made from 00.00 on 20 September to 23.59 on 24 September will be credited back to customers’ accounts,” says Virgin Media.

'Our thoughts are with those affected'

This timeframe relates to customers trying to contact Mexico.

For the Caribbean, calls and texts made between midnight on Wednesday 6 September to 11.59pm on Friday 27 September are free. Any calls or texts already made during this period will still be refunded by Virgin Media.

Virgin said it is reimbursing costs for customers contacting the following, Anguilla, Antigua and Barbuda, Bahamas, British Virgin Islands, Dominica, Dominican Republic, Guadeloupe, Haïti, Martinique, Montserrat, St Eustatius and Saba, St Lucia, St Kitts and Nevis, St Maarten, St Vincent and the Grenadines, and Turks and Caicos Islands.

Sir Richard Branson - the founder of the Virgin Group - posted on his social media feeds of the chaos caused by Hurricane Irma after his private Necker Island was hit.

He said Hurricane Maria has brought "howling rain".

Three said: “If you’ve been affected by the Earthquake in Mexico please get in contact when you can and we’ll refund all associated costs.”

The same applies for Hurricane Maria.

Three also covered the costs of those with loved ones in areas devastated by Hurricane Irma two weeks ago.

O2 said: “We’ll be automatically crediting any charges to Mexico and the Caribbean region. Calls texts and data for those in either region will also be automatically credited.

“Our thoughts are with those affected.”

EE and Vodafone have also promised to refund customers contacting family and friends in Mexico and the Caribbean.

Comments (1)

Paul
12th October 2017

Many thanks EE for removing the calls that I had to make when my brother in law was caught up in the hurricane in the BVI

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