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Up to 75,000 customers affected by Tesco Broadband failure

Tuesday, April 21st 2015 by Dean Reilly

Around 75,000 broadband customers of supermarket giant Tesco have faced hours of downtime after the service failed across the country this afternoon.

Frustrated consumers took to social media to find out what was wrong with their internet connections, after problems became apparent after noon today.

Freelance web consultant and Twitter user Alan Hollis was the first Tesco Broadband customer to post about being unable to get online. He tweeted:

Mr Hollis was quickly followed by other customers, as it became apparent that the problem was not isolated to one part of the country.

In its most recent post, the customer services team said: "We are currently aware of an outage effecting (sic) multiple areas, we apologise for the inconvenience of this and aim to resolve the problem ASAP."

The supermarket sold its Tesco Broadband & Homephone service to TalkTalk in January 2015, but continued to provide the service for the approximately 75,000 broadband and 20,000 Homephone customers.

TalkTalk also purchased the Tesco streaming TV service Blinkbox as part of the deal. The supermarket is expected to publish its annual financial report tomorrow.

At the time of publication, Tesco Broadband remained offline nationwide.

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