Up to 75,000 customers affected by Tesco Broadband failure
Around 75,000 broadband customers of supermarket giant Tesco have faced hours of downtime after the service failed across the country this afternoon.
Frustrated consumers took to social media to find out what was wrong with their internet connections, after problems became apparent after noon today.
Freelance web consultant and Twitter user Alan Hollis was the first Tesco Broadband customer to post about being unable to get online. He tweeted:
@TescoBroadband Hi Tesco broadband, do you have an outage in Redhill area?— Alan Hollis (@alan01252) April 21, 2015
Mr Hollis was quickly followed by other customers, as it became apparent that the problem was not isolated to one part of the country.
@TescoBroadband Now coming up to 3 hours without internet. Anybody there?— Adam Bridges (@AdamBridges91) April 21, 2015
@TescoBroadband any idea when your broadband will be running in the Plymouth area? - regards, a very stressed student trying to revise!— ellen clancy (@ellenclancy1) April 21, 2015
@TescoBroadband no internet for over 2hrs here in Cardiff come on sort it out guys....— Debby (@_Debby_72) April 21, 2015
@TescoBroadband this is becoming a joke now. How long until the Internet will be working again!?— Kortney Hudson (@Khuds_) April 21, 2015
The official Twitter account of Tesco Broadband customer services first posted an update at 1.32pm on Tuesday, approximately an hour after the first queries started to emerge.
We are currently aware of an outage effecting multiple areas, we apologise for the inconvenience of this and aim to resolve the problem ASAP— Tesco Broadband (@TescoBroadband) April 21, 2015
In its most recent post, the customer services team said: "We are currently aware of an outage effecting (sic) multiple areas, we apologise for the inconvenience of this and aim to resolve the problem ASAP."
The supermarket sold its Tesco Broadband & Homephone service to TalkTalk in January 2015, but continued to provide the service for the approximately 75,000 broadband and 20,000 Homephone customers.
TalkTalk also purchased the Tesco streaming TV service Blinkbox as part of the deal. The supermarket is expected to publish its annual financial report tomorrow.
At the time of publication, Tesco Broadband remained offline nationwide.
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