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Vodafone drops roaming charges in 40 holiday destinations

Friday, May 6th 2016 by Ellen Branagh

Vodafone has introduced ‘inclusive roaming’ across 40 destinations, allowing customers to make calls, send messages, and stream without any extra charges.

The service, launched today, means people can enjoy unlimited calls, texts and picture messages, as well as a 4GB monthly data allowance without extra charge within Vodafone’s inclusive roaming zone.

There are 40 destinations in the area including Turkey, Switzerland and six Caribbean islands – which aren’t covered by recent EU changes that have seen a cap on mobile roaming charges.

As of last week, roaming charges across the European Union are capped at €0.05 per minute for outgoing voice calls, €0.02 for texts and €0.05 per MB of data.

The cap – which applies in all EU countries plus Iceland, Liechtenstein and Norway, but not Switzerland – comes ahead of a full ban on roaming charges from 15 June 2017.

Announcing the introduction of its own inclusive roaming, Vodafone said it has closely monitored its customer roaming data and knew that more than 80% of all overseas trips taken by its pay monthly customers are within its new inclusive roaming zone.

Inclusive roaming will be available for new and upgrading Pay Monthly Red and Red Value bundles, but not 30-day SIM Only and mobile broadband bundles.

If customers start to approach their monthly roaming data allowance, they can decide whether to add extra data, move to a larger bundle or move onto Vodafone world rates.

Glafkos Persianis, commercial director at Vodafone UK, said: “Our customers made it clear to us that they wanted the freedom to use their phones worry-free whilst abroad and we have listened – so now, all new and upgrading Red pay monthly customers will be able to stay in touch with their loved ones easily whilst they’re on holiday.

'Take their tunes to the pool'

“And that’s not all, Red Value Bundle customers who have chosen to take advantage of our Spotify Premium entertainment pack will can take their tunes to the pool and beyond when they go roaming – completely worry-free.

“With inclusive roaming across 40 destinations, we really are making Vodafone the home of worry-free roaming.”

Vodafone said it has 4G roaming in more than 32 destinations across Europe and 93 worldwide and this, combined with monthly data allowances of up to 4GB, means customers can stream, snap and share their holiday moments without worrying about extra charges.

Last month, Vodafone introduced a new ‘network guarantee’ allowing customers to cancel their contract within 30 days if they’re not happy with it.

The operator’s 30-day guarantee will give all new and upgrading mobile customers 30 days in which to try the service and leave – with no strings attached – if they're not happy.

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