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Vodafone mobile customers now able to use 4G when travelling abroad

Tuesday, June 2nd 2015 by Ellen Branagh

Vodafone has announced a series of additional services for customers travelling across the world.

The company’s 4G service is now available in 58 destinations across the world – more than any other UK mobile provider, the company said.

Customers will also be able to take advantage of Vodafone WorldTraveller – a service that allows the use of UK minutes, texts and data worldwide for £5 per day – in 30 global locations from 15 June.

The additional destinations include the Caribbean islands of Antigua, Barbados, Jamaica, and St Lucia.

Vodafone WorldTraveller is available to pay monthly customers and business travellers on certain price plans who use their mobile, tablet or dongle in any of the 30 destinations.

Similarly, customers travelling within Europe can use Vodafone EuroTraveller for an extra £3 a day.

The operator said more than 2.5m customers have chosen to opt into the service, so they can take their UK minutes, texts and data to 40 destinations in Europe.

Vodafone EuroTraveller and Vodafone WorldTraveller are also available to customers using 4G whilst abroad, the company said, and from 1 June, mobile broadband will be added to both packages.

Roaming charges

To take advantage of EuroTraveller and WorldTraveller, Vodafone customers need to opt into them.

For those who decide not to, Vodafone said there is a data spending cap of £41.29 (£36.40 from 1 July).

Customers are sent free text alerts when they reach 80% of their monthly allowance, the operator said, and once the cap is reached, they will not be able to use the mobile internet overseas for the rest of the month unless they text UNCAP to 40209 or call customer services.

Earlier this year, Cable.co.uk reported that a survey had revealed that more than half of Britons don’t use their phone or tablet outside the UK for fear of being hit with huge roaming charges.

The research from international network specialist Worldsim revealed that 52% of Brits don’t use their mobile devices abroad, while 26% search for the nearest wi-fi hotspot to avoid incurring expensive data charges.

More than a third (34%) of the 1,000 people questioned in the survey said they only use their phone to send text messages.

More than a quarter (26%) said they often ended up paying more than they need, because of a lack of education about how data plans work abroad, while 15% said they were often stung by extra charges because they do not understand jargon like ‘data roaming’.

The European Union previously pushed back to 2018 a decision on scrapping roaming charges for mobile phone users.

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