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You can now leave your Vodafone mobile contract penalty-free within 30 days

Tuesday, June 26th 2018 by Oprah Flash

Vodafone has announced a new policy to allow you to leave your contract penalty-free within the first 30-days if you’re unsatisfied with the service.

In a new 30 Day Service Guarantee, whether you’re new to Vodafone or plan to upgrade to a a new pay-monthly deal, you will be given a month to decide if you are happy with the coverage, customer service and device.

You will still have to pay for what you’ve used, such as line rental and out-of-plan charges but you won’t have to pay any cancellation fees.

Prior to this, if you had signed up online you were given a 14-day grace period to decide if the provider is the right one for you. This is still the case for all other major mobile service providers.

You aren’t so lucky if you go in store and chat to a sale representative. In this scenario, once you’re in, you’re in for the full minimum term of your contract.

'No penalties, no ifs, no buts'

Nick Jeffery, the ceo of Vodafone UK, said: “We’ve been listening to what our customers want and over the last year have worked tirelessly to introduce new technology and initiatives to help us deliver great customer service.

“Now we’re backing our big improvements with a big promise – try us for 30 days and if you’re not impressed, you’re free to walk away. No penalties, no ifs, no buts.”

If you decide that the mobile plan isn’t for you within your 30-day Service Guarantee, you can cancel your pay-monthly plan by calling 191 and speaking to a customer service representative or pop into a store on the high street.

The new extended window to leave your contract also applies to small businesses with less than nine employees if the contracts are brought directly from Vodafone and not from any third-party retailers.

As well as launching a longer guarantee period, Vodafone has revamped some of its customer service features by introducing a 24/7 customer care feature on the My Vodafone app that can be reached through Alexa or Google Assistant.

Vodafone says it plans to create more UK-based call-centres as well as introduce voice-recognition software.

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